MICROAUTOMATION, INC.CENTREVILLE, VIRGINIA
703-543-2100 x117, Fax:703-543-2099
5870 Trinity Pkwy Ste 600 Centreville, VA 20120-1974
Company Information
- Legal Structure:
Subchapter S Corporation
- Contact Person:
CHRIS GRAY
- Contact Title:
President/CEO
- Year Established:
1992
- Business Type:
- Research and Development (25 %)
- Service (75 %)
- Ownership:
- Other Minority Owned
- Subcontinent Asian American
- Certification Type:
8(a), Small Disadvantaged Business,
Products & Services
Systems Integrator specializing in Contact Centers, Computer Telephony Integration (CTI), Interactive Voice Response (IVR), & Speech Recognition. Services include: Architecture,System Design,Development,Customization,Integration,Installation,Training
microautomation is a leading integrator of call center solutions. each solution we build is based on our overall mission to enhance the caller experience. this unique customer-focused approach is based on using the technologies that provide the greatest benefit to your callers and ultimately to your business operations.
Special Equipment
Development Lab with 1 Lucent telephone switch, 3 Siemens telephone switches, 1 Tadiran telephone switch, and various computer hardware/software platforms including PC, AS/400, RS/6000, Sun Sparcstations, AIX, Windows 3.1/95/98/NT, OS/2, Unix, Solaris
Keywords
- 911
- Call Center
- Contact Center
- Cti
- Customer Service
- Hardware
- Help Desk
- Integration
- Ivr
- Software
- Software Development
- Systems Integration
- Telecommunications
- Telephone
- Telephony
- Voice Response
- Speech Recognition
- Speech
- Text-to-speech
NAICS Code(s)
- 512290
- Other Sound Recording Industries
- 518210
- Data Processing, Hosting, and Related Services
- 519190
- All Other Information Services
- 541511
- Custom Computer Programming Services
- 541512
- Computer Systems Design Services
- 541519
- Other Computer Related Services
- 561421
- Telephone Answering Services
- 561422
- Telemarketing Bureaus
- 811213
- Communication Equipment Repair and Maintenance
- 922190
- Other Justice, Public Order, and Safety Activities
Contracts
| Name: | Kristin Brooks Hope Center |
|---|---|
| Contract: | Call Routing |
| Start: | 05/01/2002 |
| End: | 04/30/2003 |
| Value: | $200,000 |
| Contact: | Reese Butler |
| Phone: | 540-338-5756 |
| Name: | Hilton Reservations Worldwide |
|---|---|
| Contract: | Call Centers |
| Start: | 12/01/1999 |
| End: | 12/31/2002 |
| Value: | $3,000,000 |
| Contact: | Barry Hoffman |
| Phone: | 972-770-6060 |
| Name: | Department of Treasury, Financial Management Services |
|---|---|
| Contract: | Call Center, IVR |
| Start: | 09/01/1998 |
| End: | 12/31/2002 |
| Value: | $600,000 |
| Contact: | Shawn Freeman |
| Phone: | 205-912-6340 |
| Name: | Maytag |
|---|---|
| Contract: | Call Center, IVR |
| Start: | 02/01/1993 |
| End: | 12/31/2003 |
| Value: | $500,000 |
| Contact: | Bill Miolen |
| Phone: | 423-559-3799 |
| Name: | Federal Bureau of Investigation |
|---|---|
| Contract: | Fax Server |
| Start: | 06/01/2002 |
| End: | 11/15/2002 |
| Value: | $517,000 |
| Contact: | Sam DeMarco |
| Phone: | 304-625-7360 |
| Name: | Naval District of Washington |
|---|---|
| Contract: | 911 Call Center |
| Start: | 04/01/1998 |
| End: | 12/31/2003 |
| Value: | $300,000 |
| Contact: | Capt. John Halsema |
| Phone: | 202-433-6658 |
| Name: | Baltimore County 911 |
|---|---|
| Contract: | E911 Call Center |
| Start: | 05/01/1999 |
| End: | 12/31/2002 |
| Value: | $500,000 |
| Contact: | Ray Windisch |
| Phone: | 410-307-2099 |
| Name: | New York State Electric & Gas |
|---|---|
| Contract: | Call Center, IVR |
| Start: | 05/01/1992 |
| End: | 12/31/2002 |
| Value: | $750,000 |
| Contact: | Jeff Stachyra |
| Phone: | 607-762-7980 |
