Service Request Management System
| Location: | North Carolina |
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| Posted: | Mar 16, 2026 |
| Due: | Apr 7, 2026 |
| Agency: | State Government of North Carolina |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | 298-FY26-ITS-AvlAppSRM |
| Publication URL: | To access bid details, please log in. |
| Solicitation Number: | 298-FY26-ITS-AvlAppSRM |
| Project Title: | Service Request Management System |
| Description: | Request for Proposals for Service Request Management System |
| Opening Date: | 4/7/2026 5:00 PM |
| Posted Date: | 3/17/2026 |
| Status: | Open |
| Department: | CITY OF ASHEVILLE |
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Solicitation Number
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298-FY26-ITS-AvlAppSRM
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Department
CITY OF ASHEVILLE
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Status Reason
Open
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Opening Date
2026-04-07T17:00:00.0000000
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Posted Date
*
2026-03-16T15:51:13.0000000Z
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Primary Commodity Code
Software
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Mandatory Conference/Site Visit
—
—
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Special Instructions
Optional Virtual Meeting 2pm 3/23/26, Questions Due by 5pm 3/24/26
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Solicitation Type
*
Select RFP IFB RFI
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Owner
Sarah Armstrong
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Description
Request for Proposals for Service Request Management System
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Attachment Preview
Advertisement for Request For Proposals (IT)
Project Name: Service Request Management System
Project Number: 298-FY26-ITS-AvlAppSRM
The City of Asheville, NC is requesting proposals, per North Carolina General Statute
§143-129.8 Purchase of Information Technology Goods and Services, from qualified firms to
provide equipment and services as listed below:
Description of Work:
The City of Asheville is seeking a Software-as-a-Service (SaaS) based Service Request
Management (SRM) system to manage service requests from the community residents. The
City seeks a modern, user-friendly, and efficient solution that meets accessibility requirements
(WCAG 2.1 Level AA) to streamline and enhance how community members submit, track, and
manage service requests across various City services.
Proposal Schedule:
Issuance of RFP
Pre-Proposal Meeting (optional)
Meeting location: (Video call link)
https://meet.google.com/apb-kncu-bst
Deadline to Submit Questions
Proposals Due
Projected Project Start
Monday, 3/16/2026
Monday, March 23, 2026, 2:00pm
Tuesday, March 24, 2026, 5:00pm
Tuesday, April 7, 2026, 5:00pm
Monday May 4, 2026, 2026
Pre-Proposal Meeting attendance is highly encouraged but not mandatory.
Proposal Documents:
This Request for Proposals (RFP) is posted on the City procurement website at
www.ashevillenc.gov/bids. This is the official source of this solicitation. All updates to this
solicitation shall come in the form of published addenda and shall be published to the same
location. The City will not be responsible for full or partial sets of RFP Documents
including any addendum obtained from any other source.
The City of Asheville reserves the right to reject any or all proposals and to waive informalities.
Information:
All questions concerning this Request for Proposal (RFP) should be submitted via email to:
Scott Barnwell, Project Manager
sbarnwell@ashevillenc.gov
- End -
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