Call/Contact Center Services

Location: Maryland
Posted: Mar 19, 2026
Due: Apr 17, 2026
Agency: State Government of Maryland
Type of Government: State & Local
Category:
  • R - Professional, Administrative and Management Support Services
  • V - Transportation, Travel and Relocation Services
Solicitation No: BPM052518
Publication URL: To access bid details, please log in.
ID: BPM052518
Title: Call/Contact Center Services
Status: Open
Due / Close Date: 4/17/2026
Publish Date: 3/19/2026 9:37:43 AM
Main Category: Telecommunications remote access unit
Solicitation Type: RFP: Double Envelope Proposal
Issuing Agency: Department Of General Services

Solicitation Summary
Title
Call/Contact Center Services
ID
BPM052518
Alternate ID
001B600088
Lot #
1
Round #
10
Status
Open
Due / Close Date (EST)
Apr 17 2026 2:00PM
Solicitation Type
RFP: Double Envelope Proposal
Main Category
Call management systems or accessories
Issuing Agency
Department Of General Services
Procurement Officer / Buyer
Kecia BOLLING
Email
Kecia.Bolling1@maryland.gov
Solicitation Summary

Statewide Call/Contact Center Services

Additional Instructions
Project Cost Class
Pre-Bid Conference Information
Pre-Bid Conference Date (EST)
Pre-Bid Conference Details
Small Business Reserve Designation
No

Procurement Program Participation Goals

VSBE Participation (%)
5.0
MBE Participation (%)
20.00
African American MBE Participation (%)
Asian American MBE Participation (%)
Hispanic American MBE Participation (%)
Women-Owned MBE Participation (%)
DBE Participation (%)
SBE Participation (%)
Socio Economic Participation Criteria
Procurement Officer / Buyer
Kecia BOLLING
Alternate Link
Attachments
Selected
Title Type Att. Last Modified on UTC-4 Creation Date UTC-4 Validity End Date
Amendment #10 RFP Solicitation Due Date Change/Extension Amendment (Approved) 3/19/2026 9:36:42 AM 3/19/2026 9:36:42 AM
Amendment # 9 Due Date Change/Extension Amendment (Approved) 2/18/2026 1:27:56 PM
Amendment #8 RFP Solicitation Due Date Change/Extension Amendment (Approved) 1/28/2026 1:15:23 PM
Amendment #2 RFP Solicitation Number Change Amendment (Approved) 11/13/2025 12:15:00 PM
Amendment #1 Amendment (Approved) 11/13/2025 12:02:17 PM
Pre-Proposal Agenda Attachments & Appendixes (Approved) 11/13/2025 11:46:47 AM
Pre-proposal Conference PPT Slide deck Attachments & Appendixes (Approved) 11/13/2025 11:46:00 AM
Pre-Proposal Conference Attendees Attachments & Appendixes (Approved) 11/13/2025 11:44:56 AM
Call/Contact Center Services Financial Form Specification Document (Approved) 10/17/2025 2:51:54 PM
RFP for Call/Contact Center Services Technical Documents (Approved) 10/17/2025 2:49:24 PM
10 Record(s)
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