IT Operations Center (ITOC) Software

***This sources sought is a Request for Information. This requirement is subject to change.***

DFAS is establishing an integrated enterprise wide ITOC capability, and is examining the use of Commercial Off the Shelf (COTS) monitoring software to capture and process events that occur in the DFAS enterprise.

The mission of DFAS IT Operations Center (ITOC) is to provide DFAS customers and audit stakeholders with the real time status on critical financial systems used in DFAS. In the past, DFAS ITOC capabilities have not been integrated. Processes are being implemented to increase efficiency in DFAS and lower organizational costs.

The purpose of this request is for commercial vendors to review the attached DFAS spreadsheet to determine if they possess a product that can meet most of the DFAS requirements. The response should address each individual DFAS requirement. DFAS will identify the best options in terms of software functionality and cost for FY26 and beyond.

Software products, agents, or components must be certified to operate Dod Networks to the IL5 level.

Attached is the description of need and the I&T service monitoring matrix spreadsheet. Please review these documents. Estimated starting period of performance is October 2026.