JOFOC - Training, Quality Assurance and Content Development (TQC) Bridge Contract

Agency: HEALTH AND HUMAN SERVICES, DEPARTMENT OF
State: Indiana
Type of Contract: Awards
Type of Government: Federal
Category:
  • R - Professional, Administrative and Management Support Services
Posted: Feb 1, 2023
Solicitation No: 230959
Publication URL: To access bid details, please log in.
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JOFOC - Training, Quality Assurance and Content Development (TQC) Bridge Contract
Active
Contract Opportunity
Notice ID
230959
Related Notice
230959
Department/Ind. Agency
HEALTH AND HUMAN SERVICES, DEPARTMENT OF
Sub-tier
CENTERS FOR MEDICARE AND MEDICAID SERVICES
Office
OFC OF ACQUISITION AND GRANTS MGMT
Award Details
  • Contract Award Date: Jan 31, 2023
  • Contract Award Number: 75FCMC23C0015
  • Task/Delivery Order Number:
  • Modification Number:
  • Contractor Awarded Unique Entity ID:
General Information
  • Contract Opportunity Type: Justification (Original)
  • All Dates/Times are: (UTC-05:00) EASTERN STANDARD TIME, NEW YORK, USA
  • Original Published Date: Jan 31, 2023 08:39 pm EST
  • Inactive Policy: 30 days after published date
  • Original Inactive Date: Mar 03, 2023
  • Authority: FAR 6.302-1 - Only one responsible source (except brand name)
  • Initiative:
    • None
Classification
  • Product Service Code: R499 - SUPPORT- PROFESSIONAL: OTHER
  • NAICS Code:
    • 541611 - Administrative Management and General Management Consulting Services
  • Place of Performance:
    Indianapolis , IN 46250
    USA
Description

On January 31, 2023, the Centers for Medicare & Medicaid Services (CMS) awarded a Bridge Contract to HighPoint Digital, Inc. (HighPoint) for Training, Quality Assurance and Content Development (TQC) while CMS completes a competitive procurement for the continuation of these services. An unsuccessful Offeror submitted a protest to the United States Government Accountability Office (GAO) in October 2022. The protest will not be resolved in time to allow for an adequate transition period prior to expiration of the existing TQC contract on January 31, 2023 (HHSM-500-2013-00099C). CMS requires that these critical TQC support services continue during the time period January 31, 2023 (when the current contract expires) through the time the follow-on contract is awarded and fully transitioned. Transition of a contract of this magnitude is extensive and is anticipated to take up to approximately six (6) months to complete. This Bridge Contract is necessary because it will ensure continued and uninterrupted development and deployment of training and scripted content used to support customer service representatives (CSRs) until the new contract can be awarded and fully transitioned.





Under this TQC contract, the contractor develops and maintains training and content solutions/materials used by customer service representatives (CSRs) to address Medicare and Marketplace inquiries in a manner that is complete, accurate and consistent.





The Bridge Contract was awarded on January 31, 2023 for a six (6) month base period and two (2) option periods of four (4) months and two (2) months, respectively. The purpose of this Bridge Contract is to acquire continued support of TQC operations with an objective of providing uninterrupted training and scripted content to CSRs for both the Medicare and Marketplace programs.


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JOFOC (TQC Bridge).pdf (opens in new window)
837 KB
Public
Jan 31, 2023
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Contact Information
Contracting Office Address
  • 7500 SECURITY BLVD
  • BALTIMORE , MD 21244
  • USA
Primary Point of Contact
Secondary Point of Contact
History

Related Document

Nov 8, 2022[Special Notice (Original)] Notice of Intent to Issue Sole Source Bridge Contract
Feb 1, 2023[Award Notice (Original)] Training, Quality Assurance and Content Development (TQC) Bridge Contract
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