CORRECTION: DESIGN, CONFIGURATION, AND IMPLEMENTATION OF A RESIDENT CASE MANAGEMENT SYSTEM (RCMS)

Agency: The City of New York
State: New York
Type of Government: State & Local
Category:
  • C - Architect and Engineering Services - Construction
Posted: Jun 22, 2022
Due: Jul 14, 2022
Publication URL: To access bid details, please log in.
Title: Correction: DESIGN, CONFIGURATION, AND IMPLEMENTATION OF A RESIDENT CASE MANAGEMENT SYSTEM (RCMS)

Procurement
Section

Housing Authority (NYCHA)
Agency Name

Procurement
Agency Division

90 Church Street, 6th Floor, New York, NY 10007
Request Address

Robert Algozini
phone: (212) 306-3820
email: Robert.Algozini@nycha.nyc.gov
Contact Information
External Links

Current
Status

Services (other than human services)
Category

Request for Proposals
Selection Method

6/22/2022
Publication Date

Solicitation
Notice Type

PIN#379906 - Due: 7/14/2022 2:00 PM

PIN - Due Date

Proposer shall electronically upload a single .pdf containing ALL components of the Proposal into iSupplier by 2PM on the Proposal Submission Deadline. NYCHA will NOT accept hardcopy Proposals. The Proposal shall not include embedded documents or proprietary file extensions. NYCHA will not accept Proposals via e-mail, fax, or mail.

Instructions for registering for iSupplier can be found at http://www1.nyc.gov/site/nycha/business/isupplier-vendor-registration.page. After Proposer registers for iSupplier, it typically takes 24 to 72 hours for Proposer’s iSupplier profile to be approved.

It is Proposer’s sole responsibility to complete iSupplier registration and submit its Proposal before the Proposal Submission Deadline. NYCHA is not responsible for delays caused by technical difficulty or caused by any other occurrence.
Other Information
Description

NYCHA, by issuing this RFP, seeks proposals (“Proposals”) from professional services firms and software implementation vendors (the “Proposers”) to provide NYCHA with a cloud-based Resident Case Management System (“RCMS” or “the solution “) for Leased and Public Housing, and provide related validation/elaboration of requirements, design, configuration, training, implementation, and other related services to create a highly flexible and configurable solution to support and transform the business processes supporting the resident lifecycle, as detailed more fully within Section II of this RFP (collectively, the “Services”).

A non-mandatory Proposers’ conference (“Proposers’ Conference”) will be hosted online via Microsoft Teams on June 28, 2022, at 11:00 A.M. Although attendance is not mandatory at the Proposers’ Conference, it is strongly recommended that all interested Proposers attend. Proposers who wish to attend must RSVP by e-mail to Robert Algozini by no later than June 24, 2022, at Robert.Algozini@nycha.nyc.gov and the meeting information will be sent to the attendee. NYCHA additionally recommends that Proposers e-mail questions to Mr. Algozini by no later than 2:00 P.M. on June 29, 2022. Questions submitted in writing must include the firm name and the name, title, address, telephone number, and e-mail address of the individual to whom responses to the Proposer’s questions should be given. Proposers will be permitted to ask additional questions at the Proposer’s Conference. All questions and answers will be provided to all firms that received a copy of this RFP.  Proposals must be received by NYCHA no later than 2 p.m. on July 14, 2022 (the “Proposal Submission Deadline”). Proposers should refer to Section IV(2) of this RFP for details on Proposal submission requirements.

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