CORRECTION: DESIGN, CONFIGURATION, AND IMPLEMENTATION OF A RESIDENT CASE MANAGEMENT SYSTEM (RCMS)

NYCHA, by issuing this RFP, seeks proposals (“Proposals”) from professional services firms and software implementation vendors (the “Proposers”) to provide NYCHA with a cloud-based Resident Case Management System (“RCMS” or “the solution “) for Leased and Public Housing, and provide related validation/elaboration of requirements, design, configuration, training, implementation, and other related services to create a highly flexible and configurable solution to support and transform the business processes supporting the resident lifecycle, as detailed more fully within Section II of this RFP (collectively, the “Services”).

A non-mandatory Proposers’ conference (“Proposers’ Conference”) will be hosted online via Microsoft Teams on June 28, 2022, at 11:00 A.M. Although attendance is not mandatory at the Proposers’ Conference, it is strongly recommended that all interested Proposers attend. Proposers who wish to attend must RSVP by e-mail to Robert Algozini by no later than June 24, 2022, at Robert.Algozini@nycha.nyc.gov and the meeting information will be sent to the attendee. NYCHA additionally recommends that Proposers e-mail questions to Mr. Algozini by no later than 2:00 P.M. on June 29, 2022. Questions submitted in writing must include the firm name and the name, title, address, telephone number, and e-mail address of the individual to whom responses to the Proposer’s questions should be given. Proposers will be permitted to ask additional questions at the Proposer’s Conference. All questions and answers will be provided to all firms that received a copy of this RFP.  Proposals must be received by NYCHA no later than 2 p.m. on July 14, 2022 (the “Proposal Submission Deadline”). Proposers should refer to Section IV(2) of this RFP for details on Proposal submission requirements.