ITS Consulting Services

Agency: City of Cleveland
State: Ohio
Type of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
  • R - Professional, Administrative and Management Support Services
Posted: Dec 1, 2020
Due: Jan 25, 2021
Publication URL: To access bid details, please log in.
Title:
ITS Consulting Services
Description:

The City of Cleveland Department of Finance, through its Division of Information Technology & Services, is soliciting proposals from qualified information technology staffing/consultancy firms to provide IT candidates on a contract basis.

An optional WebEx pre-proposal conference has been scheduled for 2:00 PM on Friday, December 18th, 2020. Those planning to attend the pre-proposal conference must register by email to its-pmo@clevelandohio.gov .

Opening Date/Time:
Monday, November 30, 2020 - 12:00pm
Closing Date/Time:
Monday, January 25, 2021 - 5:00pm
Dep/Div:
Information Technology & Services
Contact Name:
Regina Bob-Iwe
Contact Phone:
(216) 664-3700
Meeting:
Yes, attendance is optional
Meeting Date/Time:
Friday, December 18, 2020 - 2:00pm
Meeting Location:
See details above
Documentation:

Attachment Preview

City of Cleveland
Frank G. Jackson, Mayor
Department of Finance
Division of Information Technology and Services
205 St. Clair Avenue, 4th Floor
Cleveland, Ohio 44113-1503
216/664-2330
Dear Prospective Vendor,
November 30, 2020
The City of Cleveland Department of Finance, through its Division of Information
Technology & Services, is soliciting proposals from qualified information technology
staffing/consultancy firms to provide IT candidates on a contract basis.
The specific requirements are fully explained in the attached Request for Proposal
document. The City invites you to consider submitting a proposal.
An optional WebEx pre-proposal conference has been scheduled for 2:00 PM on
Friday, December 18th, 2020. Those planning to attend the pre-proposal conference
must register by email to its-pmo@clevelandohio.gov.
The last day for submission of questions is Tuesday, January 5th,2021. An addendum
to the RFP will be published on the city's website on Friday, January 15th, 2021.
The deadline for receipt of all proposals is Monday, January 25th, 2021, by 5:00 p.m.
EST. No proposals will be accepted after that date and time unless the city extends the
deadline by a written addendum.
All submissions should be made by email to its-pmo@clevelandohio.gov.
Should you have any questions regarding this solicitation, please contact
Regina Bob-Iwe, by email at its-pmo@clevelandohio.gov.
The City of Cleveland invites responses to the Request for Proposal (RFP) for General
IT Consulting Services.
We ask that you strictly adhere to the following critical guidelines outlined in this document.
Schedule of Critical Dates:
1. November 30, 2020
2. December 18, 2020
3. January 5, 2021
4. January 15, 2021
5. January 25, 2021
RFP Published on City website
Pre-Proposal Conference
Last Day to Submit Provider Questions
Publish RFP Addendum
Proposal Submission Deadline
LATE PROPOSALS WILL NOT BE ACCEPTED
Pre-proposal Conference
A pre-proposal conference will be held on Friday, December 18th, 2020. Interested parties
may ask questions or seek clarification pertaining to this Request for Proposals (RFP) and
the services desired. For security reasons, those planning to attend the pre-proposal
conference must register by email to its-pmo@clevelandohio.gov. When registering, it will be
necessary to provide the names of all attendees.
Sincerely,
Regina Bob-Iwe
Project Manager.
The city of Cleveland reserves the right to reject any or all proposals or portions of them, to waive irregularities,
informalities, and technicalities, to re-issue or to proceed to obtain the service(s) desired otherwise, at any time
or in any manner considered in City of Cleveland’s best interests. At his/her sole discretion, the Director may
modify or amend any provision of this notice or the RFP.
1. INTRODUCTION AND RFP OVERVIEW
The City of Cleveland (City), Division of Information Technology & Services (ITS), through its
Director of Finance, is soliciting proposals from qualified information technology
staffing/consultancy firms to provide IT candidates on a contract basis. Firms will be selected
based on their demonstrated capabilities of providing a wide range of IT candidates to
include Database Administrators (DBAs), Network Engineers, Application Developers,
Webmasters, Web Designers, IT Project Managers, Business Analysts, ERP Application
Developers, Network Hardware and IT Auditors, and a wide variety of others, with the
experience and depth of resources in the services listed in Section 3, Scope of Services.
The consultants will supplement the Information Technology & Services Division's regularly
employed staff to provide various information technology services on an as-needed and
ongoing basis.
The services may also include systems, networks, security monitoring, maintenance, and
support 24/7/365 for on-premises, managed, and cloud services. Consultants should provide
documentation to support certification to support any software/system identified in Section 2,
Current Technical Environment. The Information Technology & Services (ITS) division
consists of approximately 20 staff members responsible for all aspects of the City of
Cleveland IT architecture and applications.
The result of this procurement process will be one or more contract(s) for the services
described herein; governmental cooperative purchasing pricing/agreements will be accepted
pending validation of a competitive bidding process verified by the City. The contract term for
this service is anticipated to be one (1) year with two (2) one-year options to renew at the
discretion of the Director of Finance.
.
IT CONSULTING SERVICES
2. CURRENT TECHNICAL ENVIRONMENT
Network and Telecommunications
ITS has a multilevel network environment. The network includes multiple virtual local area
networks (VLANs), physically separated networks, and Windows Domains. The network is built
upon Cisco switching and routing equipment and the Microsoft Network Operating Systems
and Exchange 2013 (On-prem) e-mail services. Within the Microsoft network operating
systems, there are multiple domains and workgroups.
The MAN (Municipal Area Network) physical network design is built on different levels of
network connectivity. They include Opt-E-man fiber and/or ATT Switched Ethernet (ASE) with
different high-speed connectivity levels with physical fiber optic for backup in some locations.
Network, Telecommunication & Wireless Infrastructure Environment
Cisco ASA 55xx-X Firewalls
Firepower AMP, IPS, and Web
Cisco 9300, 6800, 4500, 3560, and 2960 switches
Cisco CUCM 10.5, CUC 10.5, UCCX 10.6 and CER 10.5 (v14 cloud 2021)
Cisco ISR 4330 with SIP and SRST at 7 locations
Cisco 5500 series WLC
Cisco Small Business 300 series managed switches
Cisco 1700/1832 series Aironet AP
Overlay Transport Virtualization (OVT)
Cisco Nexus 77xx series switches
Cisco AMP, Umbrella, Email (CES) and ISE
Akamai WAF and DNS
Compute and Datacenter Environment
The Compute and Datacenter environment within ITS consists of both physical and virtual
servers. The virtual servers are run on top of VMWare software and utilize NetApp (SAN)
Page 4 of 88
technology.
IT CONSULTING SERVICES
There are two (2) Data Centers that house the environments for the Department of ITS. The
server environment within the department consists of both physical and virtual servers. The
virtual environment consists of VMware vSphere version 5.5 (upgrade pending to 6.5)
Compute Infrastructure
Flex Pod Datacenter
o Cisco UCS Chassis
o 12 Cisco UCS B-200-M4 Blade Servers (ESXi) or higher
o 4 Cisco UCS C220 Rack Servers or higher
o NetApp Storage FAS8040/AFF8040 flash storage cluster or higher
a. Storage Protocol - NFS, CIFS, iSCSI
o Cisco Nexus Switching Fiber-Interconnect
Compute Services
o Active Directory-integrated Domain Name System
o Microsoft Exchange 2013 or Microsoft 365 GCC G3
o DHCP, DNS
o Distributed File Services
o Microsoft Internet Information Services Server
o Microsoft Print Services
o Windows Server Update Services
o Cisco Email & Umbrella Web Security
o Veeam Backup & Replication Service
o Microsoft Azure Cloud Services
o Microsoft Windows Remote Desktop Services
Enterprise Systems and Mobility Environment
VMware Air Watch (vs. 9.5.0.6)
Office 365
Internet
o Drupal (vs 20.8.0.1 (2008)).
Page 5 of 88
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