Contact Center Innovations, LLCRICHBORO, PENNSYLVANIA
215-630-4825, Fax:215-322-0237
935 Second Street Pike Richboro, PA 18954-1526
Company Information
- Legal Structure:
LLC
- Contact Person:
MARY c scheetz
- Year Established:
2002
- Business Type:
- Service (100 %)
- Ownership:
- Economically Disadvantaged Women-Owned Small Business
- Women-Owned Small Business
- Woman Owned
Products & Services
CCI is a woman-owned call center management consulting firm. We provide help desk and call center services. We help agencies increase cost-effectiveness, promote communication,integrate information,and transition to next-generation technologies.
Keywords
- Wosb
- Edwosb
- Staff Augmentation
- Help Desk
- Contact Centers
- Call Centers
- People
- Process
- Technology
- Strategy
- Process Improvement
- Project Management
- Operations
- Efficiency
- Scheduling
- Staffing
- Training
- Implementation
- Governance
- Ivr
- Performanc
NAICS Code(s)
- 541512
- Computer Systems Design Services
- 541519
- Other Computer Related Services
- 541611
- Administrative Management and General Management Consulting Services
- 541612
- Human Resources and Executive Search Consulting Services
- 541613
- Marketing Consulting Services
- 541614
- Process, Physical Distribution, and Logistics Consulting Services
- 541618
- Other Management Consulting Services
- 541690
- Other Scientific and Technical Consulting Services
- 541990
- All Other Professional, Scientific, and Technical Services
- 561110
- Office Administrative Services
- 561421
- Telephone Answering Services
- 561422
- Telemarketing Bureaus
- 561499
- All Other Business Support Services
- 611430
- Professional and Management Development Training
Contracts
| Name: | Verizon Federal Markets - CCI is subcontractor to Verizon |
|---|---|
| Contract: | GS-11K-OOB-JD0005 |
| Start: | 08/22/2007 |
| End: | 08/22/2008 |
| Value: | 200,000 |
| Contact: | Dan Patrick |
| Phone: | 610-257-7971 |
| Name: | Centers for Disease Control - CCI is a subcontractor to Northrop Grumman |
|---|---|
| Contract: | CIMS, WITS |
| Start: | 08/23/2007 |
| End: | 04/01/2012 |
| Value: | 1,300,000 |
| Contact: | Charmaine Graves, CDC, CDC-INFO |
| Phone: | 404-498-2387 |
| Name: | Centers for Medicaid & Medicare Svcs - 4th tier sub to GDIT |
|---|---|
| Contract: | Driva Solutions Sub |
| Start: | 09/23/2012 |
| End: | 01/04/2013 |
| Value: | 25,000 |
| Contact: | Bill Price |
| Phone: | 206-321-0841 |
| Name: | Chrysler Daimler subcontracted by Verizon |
|---|---|
| Contract: | Call Center Ops |
| Start: | 10/06/2006 |
| End: | 12/20/2006 |
| Value: | 175,000 plus expense |
| Contact: | Daniel Patrick |
| Phone: | 856-256-8793 |
| Name: | Case New Holland |
|---|---|
| Contract: | Optimize Call Ctr |
| Start: | 03/15/2005 |
| End: | 05/01/2005 |
| Value: | 136,000 plus expense |
| Contact: | Andy Sykes |
| Phone: | 717-314-8654 |
| Name: | Connextions |
|---|---|
| Contract: | Insource/Outsource |
| Start: | 02/23/2007 |
| End: | 08/15/2007 |
| Value: | 150,000 plus expense |
| Contact: | Bill Hohns |
| Phone: | 407-467-5708 |
