SOMERSET GROUP CONSULTINGUPPER MARLBORO, MARYLAND

SOMERSET GROUP CONSULTING

301-868-5668, Fax:301-868-4402

11470 Duley Station Rd Upper Marlboro, MD 20772-7952

Map & Directions

Company Information

Legal Structure:: Corporation
Sales/Service Area:: Australia; Bahamas, The; Belize; Colombia; Denmark; Italy; Taiwan; United Kingdom
Contact Person:: DANIEL W ALEXANDER
Year Established:: 1998

Business Type:

Service (100 %)

Ownership:

Black American
Other Minority Owned
Self-Certified Small Disadvantaged Business

Products & Services

Contact Center Consulting performance analysis; process review; statistical analysis; technology review; non-call work management; measurements design; project management and implementation; business case financial analysis; and contact center job design.

Keywords

Contact Center
Customer Service
Agent Training
Management Training
Statistical Studies
Strategic Planning
Staff Management

Acd Selection
Cc Mis Support
Ccmis Support
Business Case
Performance Analysis
Call Monitoring

NAICS Code(s)

541613: Marketing Consulting Services
561422: Telemarketing Bureaus

Contracts

Name:	CenturyTEL
Contract:	Call Center Servc
Start:	07/21/2000
End:	08/23/2003
Value:	2,300,000.00
Contact:	Phyllis Mayo
Phone:	318-512-3733

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