Microsoft Unified Support Small Purchase
| Location: |
Illinois |
| Posted: |
Mar 21, 2025 |
| Due: |
Mar 28, 2025 |
| Agency: |
State Government of Illinois |
| Type of Government: |
State & Local |
| Category: |
- 70 - General Purpose Information Technology Equipment (including software).
- D - Automatic Data Processing and Telecommunication Services
- R - Professional, Administrative and Management Support Services
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| Solicitation No: |
25-551HDA-LEGAL-B-47031 |
| Publication URL: |
To access bid details, please log in. |
Bid Solicitation: 25-551HDA-LEGAL-B-47031
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Responses Due in 6 Days, 15 Hours, 46 Minutes
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Header Information
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Bid Number:
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25-551HDA-LEGAL-B-47031
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Description:
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Microsoft Unified Support Small Purchase
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Bid Opening Date:
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03/28/2025 10:00:00 AM
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Purchaser:
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Amanda Carone
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Organization:
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HDA - Housing Development Authority
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Department:
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LEGAL551 - Legal
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Location:
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AA01 - Legal
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Fiscal Year:
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25
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Type Code:
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95 - Small Purchase
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Allow Electronic Quote:
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Yes
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Alternate Id:
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Required Date:
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Available Date
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03/21/2025 10:00:00 AM
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Info Contact:
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Contact Amanda Carone at (312)836-5214 or acarone@ihda.org
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Bid Type:
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OPEN
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Informal Bid Flag:
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No
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Purchase Method:
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Open Market
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Pre Bid Conference:
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Bulletin Desc:
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IHDA is seeking a vendor to act as the primary point of contact for all Microsoft product support, consultation, and proactive services, ensuring minimal disruption and optimized performance of the client's Microsoft technology stack.
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Ship-to Address:
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Illinois Housing Development Authority
Attn: Accounts Payable
111 East Wacker Drive, Suite 1000
Chicago, IL 60601
US
Email: accountspayable@ihda.org
Phone: (312)836-5200
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Bill-to Address:
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Illinois Housing Development Authority
Attn: Accounts Payable
111 East Wacker Drive, Suite 1000
Chicago, IL 60601
US
Email: accountspayable@ihda.org
Phone: (312)836-5200
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Print Format:
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Bid Print New
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File Attachments:
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Standard Terms and Conditions
Standard Certifications
TIN
Scope of Services
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Form Attachments:
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Required Quote Attachments
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SPO Name:
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Heather Crain
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Is this a Small Business Set Aside Procurement?:
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No
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Is there a BEP/VBP Participation Goal? :
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No
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Link to Original Contract :
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Questions:
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Question #
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Print Sequence
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Required
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Question
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Response
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1
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1.0
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Yes
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Vendor must have more than five years' experience in providing support for Microsoft products and services.
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2
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2.0
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Yes
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Vendor must have certified Microsoft professionals with relevant expertise.
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3
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3.0
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Yes
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Vendor must have the ability to provide 24/7/365 support.
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4
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4.0
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Yes
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Vendor must have a financially backed SLA for initial response time to a ticketed issue at less than 30 minutes.
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5
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5.0
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Yes
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Vendor must have a financially backed SLA for engagement with Support Engineer on Severity 1 and Severity 2 issues at less than 30 minutes. See Scope of Services for definitions for Severity 1 and Severity 2.
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Item # 1:
(
208
-
37
)
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Microsoft Unified Support - 1 Year Contract Term (425 hours) - See attached Scope of Services.
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NIGP Code:
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208-37
Database Software, Microcomputer
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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425.0
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HR - Hour
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Manufacturer:
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Brand:
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Model:
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Make:
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Packaging:
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ILLINOIS_ILL_AWS_PROD_BUYSPEED_2_bso
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