Mobility Eco-System CAD-AVL Planning and Passenger Information System
| Location: | Oregon |
|---|---|
| Posted: | Jan 16, 2026 |
| Due: | Mar 12, 2026 |
| Agency: | City of Wilsonville |
| Type of Government: | State & Local |
| Category: |
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| Publication URL: | To access bid details, please log in. |
Mobility Eco-System CAD-AVL Planning and Passenger Information System
Bid/RFP Status:
Open - accepting bids and proposals
Bid/RFP Due Date:
Thursday, March 12, 2026 - 3:00pm
SMART is seeking a qualified vendor with expertise in Computer Aided Dispatch Automatic Vehicle Location (CAD-AVL) platform to support operation, reporting, dispatching, and information sharing through, both, Transit Center informational monitors, web-based application, third-party Mobile Application (App) solutions, all in an effort to cater to the diverse needs of our existing and future ridership. The desired solution should offer a seamless integration of applications that connect fixedroute and dial-a-ride demand responsive travel options and trip planning activities.
SMART’s expectation is that the successful proposer will provide comprehensive transportation information platform with capability to manage, plan, and integrate purchase services for operational staff, customer service representatives, management analytic tools, including National Transit Database (NTD) reporting features, customer-centric planning and informational functions for both fixed route and demand responsive demand delivery options. SMART desires to have one and open software platform solution to accommodate and deliver fixed- and on-demand CAD-AVL solutions.
The proposed solution should be able to integrate and push SMART (and if elected Ride Clackamas), information and CAL-AVL functions. It is the desire of SMART, and Ride Clackamas, to acquire a unified comprehensive transit information solution for neighboring jurisdictions.
The response to this RFP should encompass a comprehensive approach to integration of CAD-AVL, General Transit Feed Specifications (GTFS) Fixed, Flex, and/or Real-Time feeds, internal and thirdparty mobile application, real-time signage systems functions at Transit Center and bus stops, and facilitate current and future service planning functions.
Notice is hereby given that the deadline for proposal submission to the City of Wilsonville SMART is on Thursday, March 12, 2026, by 3:00PM PST.
The designated single point of contact for this RFP is as follows:
Diana Kotler
Transit Operations Manager
SMART
28879 SW Boberg Road
Wilsonville, OR 90707
Email:
dkotler@ridesmart.com
Supporting Documents
Attachment Preview
REQUEST FOR PROPOSALS
RFP #2026-001
Mobility Eco-System
CAD-AVL
Planning and Passenger Information System
City of Wilsonville
South Metro Area Regional Transit
KEY RFP DATES:
Pre-Proposal Conference – January 26, 2026
Proposal Submittal Deadline – March 12, 2026
TABLE OF CONTENT
SECTION 1 - AGENCY OVERVIEW
3
SECTION 2 - PROPOSAL SUBMISSION INSTRUCTIONS
5
SECTION 3 - GENERAL INSTRUCTIONS FOR PROPOSERS
8
SECTION 4 – SCOPE OF WORK
15
SECTION 5 - EVALUATION AND SELECTION
34
ATTACHMENTS
42
CITY OF WILSONVILLE - SMART
SECTION 1 - AGENCY OVERVIEW
The City of Wilsonville (City) transportation system South Metro Area Rapid Transit (SMART) is driven
by a mission to provide dependable transportation system by delivering reliable and efficient
transportation solutions within Wilsonville, surrounding areas of Canby, Salem, and Tualatin.
Operated by the City of Wilsonville, SMART maintains a fleet of over thirty-four (34) vehicles ranging
from 40-foot buses to Compressed Natural Gas (CNG) cut-away buses to an electric trolleybus.
SMART also operates Dial-a-Ride services, to provide door-to-door on-demand services within
Wilsonville and nearby cities. SMART services are mostly fare-free. (Attachment 1 – SMART Transit
System Map).
SMART’s commitment to customers consists of providing the highest level of integrity, exceptional
customer service, a can-do spirit that fosters innovation, clear and transparent communication,
with an innate desire to serve. Our vision is to provide an accessible and inclusive public
transportation system that supports the diverse needs of the local community, while reflecting the
character and values of our constituency.
SMART passengers seek seamless connectivity and require easy access to transit options and transit-
related information. In Spring 2026, Wilsonville’s first Transit Oriented Development (TOD) will open
adjacent to Wilsonville Transit Center, with SMART’s in-person customer service assistance. The new
customer service center will provide a convenient and safe connection point for Wilsonville residents,
other transit riders, and neighboring systems. To facilitate provision of real-time passenger
information to the traveling public, SMART plans to install and operate informational monitors at the
Transit Center to provide accurate and up to-the-minute transit information.
To build regional cooperation and transit accessibility, SMART works with a consortium of small local
transit operators. Known as Ride Clackamas, this voluntary consortium represents a collective group
of Clackamas County transit agencies united to simplifying passenger experience between multiple
organizations https://rideclackamas.org/about-ride-clackamas/. It is the desire of SMART and Ride
Clackamas to work in partnership to improve transit connectivity, passenger experience and to extend
the use of the proposed technologies to all Ride Clackamas organizations. Through this procurement
process, SMART desires to allow for procurement/subscription options to Ride Clackamas
participating agencies.
In addition to the Ride Clackamas initiative, SMART has a cooperative agreement with Cherriots
service to/from the city of Salem. SMART also connects to the transit services provided by TriMet, both
bus and rail connections, and accommodates in sharing GTFS and other pertinent information tools
with TriMet to allow for regional transit planning coordination.
Request for Proposal (RFP) Overview
SMART is seeking a qualified vendor with expertise in Computer Aided Dispatch Automatic Vehicle
Location (CAD-AVL) platform to support operation, reporting, dispatching, and information sharing
through, both, Transit Center informational monitors, web-based application, third-party Mobile
Application (App) solutions, all in an effort to cater to the diverse needs of our existing and future
ridership. The desired solution should offer a seamless integration of applications that connect fixed-
route and dial-a-ride demand responsive travel options and trip planning activities.
3|Pa ge
RFP # 2026-001_MOBILITY ECO SYSTEM
____________________________________________________________________________________
SMART’s expectation is that the successful proposer will provide comprehensive transportation
information platform with capability to manage, plan, and integrate purchase services for operational
staff, customer service representatives, management analytic tools, including National Transit
Database (NTD) reporting features, customer-centric planning and informational functions for both
fixed route and demand responsive demand delivery options. SMART desires to have one and open
software platform solution to accommodate and deliver fixed- and on-demand CAD-AVL solutions.
The proposed solution should be able to integrate and push SMART (and if elected Ride Clackamas),
information and CAL-AVL functions. It is the desire of SMART, and Ride Clackamas, to acquire a
unified comprehensive transit information solution for neighboring jurisdictions.
The response to this RFP should encompass a comprehensive approach to integration of CAD-AVL,
General Transit Feed Specifications (GTFS) Fixed, Flex, and/or Real-Time feeds, internal and third-
party mobile application, real-time signage systems functions at Transit Center and bus stops, and
facilitate current and future service planning functions.
Request for Proposal (RFP) documents may be obtained on or after January 16, 2026 at Wilsonville
City Hall, located at 29799 SW Town Center Loop East, Wilsonville, Oregon 97070, or may be obtained
electronically on the City website (www.wilsonvilleoregon.gov) under “Business” by clicking on “Bids
and RFPs. The City of Wilsonville shall not be held responsible for delivery of the documents.
Proposals will be evaluated in accordance with the qualifications based selection procedures of
OAR 137-047-0260. This Project does involve federal funds. If federal funds are involved, special
federal requirements are contained within the attached draft Goods and Services Contract and must
be carefully reviewed and complied with.
SMART reserves the right to obtain clarification of any portion of a Proposal or to obtain additional
information necessary to properly evaluate a particular Proposal. Failure of a Proposer to timely
respond to such a request for additional information or clarification may result in a finding that the
Proposer is non-responsive and consequent rejection of the Proposal.
SMART may obtain information from any legal source for clarification of any Proposal. SMART need
not inform the Proposer of any intent to perform additional research in this respect or of any
information thereby received. SMART may perform, at its sole option, investigations of any Proposer.
Information may include, but shall not necessarily be limited to, current litigation and contracting
references. All such documents, if requested by SMART, become part of the public record and may
be disclosed accordingly.
SMART reserves the right to request revisions of any Proposal after the date and time due and before
award for the purpose of obtaining best and final offers.
END OF SECTION
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RFP # 2026-001_MOBILITY ECO SYSTEM
____________________________________________________________________________________
SECTION 2 - PROPOSAL SUBMISSION INSTRUCTIONS
2.01 PROPOSAL SUBMISSION
Notice is hereby given that the deadline for proposal submission to the City of Wilsonville
SMART is on Thursday, March 12, 2026, by 3:00PM.
2.02 PRE-PROPOSAL CONFERENCE (NON-MANDATORY)
A non-mandatory pre-proposal conference is scheduled for January 26, 2026, at 1:30 p.m. PST.
Prospective proposers have the option to attend either in person or virtually.
In-person Attendance:
Address: 29799 SW Town Center Loop E, Wilsonville, OR, 97070
Venue: Willamette River Conference Room Transit Conference Room
Virtual Attendance via TEAMs:
Join the meeting now
Meeting ID: 278 418 906 970 91
Passcode: Mu9c7Jp6
The Pre-Proposal Conference presentation will be made available on January 26, 2026.
2.03 COMMUNICATIONS
All communications related to this RFP up to the question-and-answer deadline must be submitted
in writing to Diana Kotler at dkotler@ridesmart.com. Responses to queries or requests for
clarification will be shared via electronic mail.
Proposers are required to submit questions no later than January 30, 2026, by 5:00 p.m. PST, as per
the specified guidelines.
Any modifications to the RFP, technical specifications, or requirements will be communicated
through the issuance of an Addendum, which will be provided to all participating proposers via the
electronic mail.
Proposers are cautioned that oral communications, including opinions, comments, explanations, or
responses to questions, etc. are not considered binding by SMART. Additionally, proposers are
advised not to initiate contact with SMART staff, except those identified in this RFP, regarding any
aspect of this solicitation.
2.04SINGLE POINT OF CONTACT (SPC)
The designated single point of contact for this RFP is as follows:
Diana Kotler
Transit Operations Manager
SMART
28879 SW Boberg Road
Wilsonville, OR 90707
Email: dkotler@ridesmart.com
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This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.
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