RFP UCA-27-022 – Comprehensive Nursing School Resources

UNIVERSITY OF CENTRAL ARKANSAS
PROCUREMENT OFFICE
REQUEST FOR PROPOSAL
SOLICITATION INFORMATION
Solicitation Number: RFP #UCA-27-022 Solicitation Issued: August 25, 2026
Description: Comprehensive Nursing School Resources
SUBMISSION DEADLINE FOR RESPONSE
Proposal Submission Deadline: September 28, 2026, by 1:30 p.m. CST
Proposal Opening Date and Time: September 28, 2026, by 1:30 p.m. CST
Deliver proposal submissions for this Request for Proposal to the University of Central Arkansas (UCA) on or before the designated
proposal opening date and time. In accordance with Arkansas Procurement Law and Rules, it is the responsibility of Prospective
Contractors to submit proposals at the designated location on or before the proposal opening date and time. Proposals received
after the designated proposal opening date and time may be considered late and may be returned to the Prospective Contractor
without further review. It is not necessary to return "no bids" to UCA.
DELIVERY OF RESPONSE DOCUMENTS
Delivery Address: University of Central Arkansas
ATTN: Rebecca Kee
201 Donaghey Avenue
Wingo Hall 113
Conway, AR 72035
Delivery providers, USPS, UPS, and FedEx deliver mail to UCA on a schedule determined by each individual
provider. Prospective Vendors assume all risk for timely, properly submitted deliveries.
Proposal's Outer Seal outer packaging and properly mark with the following information. If outer packaging of proposal
Packaging: submission is not properly marked, the package may be opened for solicitation identification purposes.
Solicitation number
Date and time of proposal opening
Prospective Contractor's name and return address
UNIVERSITY OF CENTRAL ARKANSAS
University's Buyer: Rebecca Kee Buyer's Direct Phone Number: 501-450-5013
Email Address: rkee@uca.edu Procurement's Main Number: 501-450-3173
Phone Number: 501-450-5531
Contract Administrator Susan L. Gatto
Email address: susang@uca.edu
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Solicitation Document RFP #UCA-27-022
SECTION 1 - GENERAL INSTRUCTIONS AND INFORMATION
1.1 PURPOSE
The University is seeking proposals from qualified vendors to provide comprehensive nursing school resources.
The resources must include at a minimum, a toolkit that replaces all traditional textbook purchases, interactive
simulations, Electronic Health Record (EHR) tutoring, and National Council Licensure Examination - Registered
Nurse (NCLEX-RN) review, proctored and individual assessments for NCLEX-RN readiness, and comprehensive
reviews and other learning materials.
1.2 CURRENT ENVIRONMENT
The UCA Nursing School currently purchases and asks students to purchase all necessary goods and services
separately.
1.3 VOLUNTARY PRODUCT ACCESSIBILITY TEMPLATE
Provide your VPAT (Voluntary Product Accessibility Template) for accessibility or your WCAG 2.2 Conformance
Statement. Include specific information regarding the accessibility of any platform, keyboard navigation, and
screen reader accessibility for all electronic offerings.
1.4 REQUIREMENTS
A. Textbooks and other learning materials
The proposed solution should offer core curriculum materials such as structured textbooks and review
modules for fundamental clinical areas like Adult Medical-Surgical Nursing, Pharmacology, Fundamentals,
Pediatrics, Maternal-Newborn, Mental Health, Community Health, and Leadership. In addition to physical
modules, additional resources should equip students with interactive digital learning platforms including
dosage calculations and safe medication administration for mastering clinical math, and pharmacology
modules for high-yield drug study. The solution should allow students to develop clinical judgment and hands-
on skills are developed using skills modules (procedural videos and checklists) and health assessment (virtual
physical assessment simulations).
B. Interactive simulations
The proposed solution should include an immersive, video-driven screen-based simulation suite featuring live
actors portraying real patients in clinical settings. Students should learn by choosing an incorrect intervention
which will force the student to manage the resulting real-time clinical consequences, whether that is patient
decompensation, safety errors, or escalating distress. The modules must cover, at a minimum, major clinical
domains including Adult Med-Surg (e.g., MI, COPD, CKD), Maternal-Newborn, Pediatrics, and Mental Health
(e.g., Schizophrenia). Each scenario should include ready-to-use lesson plans.
The solution should also focus on high-volume patient prioritization, delegation, and workload management
across multiple unfolding client scenarios. It should challenge students to manage multiple virtual patients
simultaneously simulating the shift environment of a busy hospital floor. Students should be challenged to
review audio handoff reports, analyze changing vital signs, handle constant workplace distractions, and
practice medication passes while prioritizing care based on urgency. It should provide continuous exposure to
diverse, low-frequency/high-risk patient cases that students rarely encounter during traditional clinical
rotations.
The health assessment simulation offerings should be an interactive learning suite built specifically to teach
physical health assessment and clinical judgment skills. Students should be able to perform full head-to-toe
and system-specific physical examinations in a digital clinic environment. The tool guides students through
gathering subjective client histories, performing objective physical assessment techniques (inspection,
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Solicitation Document RFP #UCA-27-022
auscultation, palpation, and percussion), and identifying normal versus abnormal physical findings. It should
be designed to build foundational clinical judgment by requiring students to document their findings and
connect abnormal findings to potential underlying pathophysiologies before performing procedures on real
patients.
C. Civility and Soft Skills Simulations
These simulations should focus on soft-skill acquisition, therapeutic communication, and professional
behavior. Students should be able to assume the role of a nurse and navigate challenging interpersonal
situations, such as resolving peer-to-peer workplace conflict, handling student-to-preceptor tension, delivering
difficult diagnoses, and de-escalating angry family members. Ideally, the interactive branching dialogue
should force students to choose the most therapeutic response.
D. Electronic Health Record (EHR) tutoring
The proposed solution should offer a realistic electronic health record charting interface spanning specialized
units like Pediatrics, Behavioral Health, Labor and Delivery, and Outpatient Care. The proposed solution
should include realistic barcode scanning, digital medication dispensing management, unfolding case studies,
and live collaborative charting to prepare students for clinical documentation. Students should be able to
utilize screen-based clinical reasoning simulations using real life scenarios and virtual simulation.
E. NCLEX-RN review
The proposed solution should include NCLEX readiness offerings. The offerings should include a computer-
adaptive testing (CAT) question bank. The review should include a proctored Comprehensive Predictor Exam.
F. Faculty Resources and Assistance
Educators must have access to an extensive infrastructure to streamline instruction, manage accreditation
requirements, and evaluate performance. Faculty should have access to on-demand professional
development courses, product integration training, and webinars on modern nursing pedagogy. Institutional
software should assist nurse educators in designing, evaluating, and mapping out concept-based curricula.
Educators should have access to real-time class analytics and student usage metrics, allowing them to track
cohorts, flag struggling students early, and utilize remote proctoring tools for secure, standardized test
administration.
G. Consulting, Strategic Partnership, and Purchasing Benefits
The School of Nursing (SON) faculty should be paired with consulting solutions. The consulting should
provide guidance on curriculum development, accreditation preparedness, item-writing for exams, and
classroom management strategies. The solution should analyze school-wide data and key performance
indicators. The goal of consultation is to allow leadership to align testing and remediation policies to ensure
consistent student outcomes.
H. Proctored and Individual Assessment (Testing)
The proposed solution should offer standardized proctored exams that cover key nursing courses such as
Pharmacology, Fundamental, Maternal-Newborn, Medical-Surgical, and Mental Health. Exams should
provide a probability of passing the NCLEX on the student's first attempt. The platform for testing should be
secure and require the identity of the test taker.
I. Additional Services
Additional offerings such as consulting or any other benefits may be offered as part of the package of
comprehensive services.
Vendors should submit a comprehensive list of deliverables along with a detailed description of each.
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1.5 TYPE OF CONTRACT
A. As a result of this RFP, UCA intends to award a contract to a single vendor.
B. The anticipated starting date for any resulting contract is December 1, 2026, except that the actual contract
start date may be adjusted forward unilaterally by the University for up to three calendar months. By
submitting a signed proposal in response to the RFP, the Prospective Contractor represents and warrants
that it will honor its proposal as being held open as irrevocable for this period.
C. The initial term of a resulting contract shall be for four (4) years. Upon mutual agreement by the Awarded
Contractor and UCA, the contract may be renewed by UCA for up to three (3) additional years or portions
thereof, not to exceed a total aggregate contract term of seven (7) consecutive years or a total aggregate
contract term allowable by Arkansas law.
1.6 ISSUING UNIVERSITY
UCA's Procurement Office is the issuing office, and the sole point of contact throughout this solicitation. All
questions, comments, submissions, or other contact during the solicitation schedule period. shall be directed to the
university's buyer ONLY, as listed on page one (1) of this solicitation.
1.7 BID OPENING LOCATION
Proposals will be opened at the following location:
University of Central Arkansas
Procurement Office
201 Donaghey Avenue
Wingo Hall 113
Conway, AR 72035
1.8 ACCEPTANCE OF REQUIREMENTS
A Prospective Contractor must unconditionally accept all requirements in the Requirements section(s) of this RFP
to be considered a responsive Prospective Contractor.
A Prospective Contractor's proposal shall be disqualified if a Prospective Contractor takes exceptions to any
Requirements in the Requirements Section(s) of this RFP.
1.9 DEFINITION OF TERMS
A. The University has made every effort to use industry-accepted terminology in this Bid Solicitation and will
attempt to further clarify any point of an item in question as indicated in Clarification of Bid Solicitation.
B. Unless otherwise defined herein, all terms defined in Arkansas Procurement Law and used herein have the
same definitions herein as specified therein.
C. "Prospective Contractor" means a person who submits a proposal in response to this solicitation.
D. "Contractor" means a person who sells or contracts to sell commodities and/or services.
E. The terms "Request for Proposal", "RFP," "Bid Solicitation," and "Solicitation" are used synonymously in this
document.
F. "Responsive proposal" means a proposal submitted in response to this solicitation that conforms in all material
respects to this RFP.
G. "Proposal Submission Requirement" means a task a Contractor must complete when submitting a proposal
response. These requirements will be distinguished by using the term "shall" or "must" in the requirement.
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H. "Requirement" means a specification that a Contractor's product and/or service must perform during the term
of the contract. These specifications will be distinguished by using the term "shall" or "must" in the
requirement.
1.10 RESPONSE DOCUMENTS
A. Original Technical Proposal Packet
1. The following items are Proposal Submission Requirements and must be submitted in the original
Technical Proposal Packet.
a. Original signed Proposal Signature Page.
b. One (1) original hard copy of the proposal response which includes:
i. Technical Proposal response to Sections 1.3 - 1.4 and the Information for Requirements and
Evaluation sections. Proposal response must be in the English language.
ii. Response to the Official Bid Price Sheet. Pricing must be proposed in U.S. dollars and cents
The Official Bid Price Sheet, including the hard copy and electronic copy, must be separately
sealed from the Technical Proposal Packet and should be clearly marked as "Pricing". A
Prospective Contractor shall not include any pricing in the hard copies or electronic copies of
their Technical Proposal Packet.
iii. Response to the Deliverables sheet.
2. The following items should be submitted in the original Technical Proposal Packet.
a. EO 98-04 Disclosure Form. (See Standard Terms and Conditions, 27. Disclosure)
b. Copy of Prospective Contractor's Equal Opportunity Policy. (See Equal Opportunity Policy 1.22)
c. Voluntary Product Accessibility Template (VPAT). (See Section 1.3)
d. Combined Certifications for Contracting with the State of Arkansas
3. DO NOT include any other documents or ancillary information, such as a cover letter or
promotional/marketing information.
B. Additional Copies and Redacted Copy of the Technical Proposal Packet and Official Bid Price Sheet
In addition to the original Technical Proposal Packet, the Official Bid Price Sheet, and the Deliverables sheet,
the following items should be submitted via mail:
1. Additional Copies of the Technical Proposal Packet
a. One (1) electronic copy of the Technical Proposal Packet, preferably on flash drives. Do not send
electronic copies via email or fax.
b. The electronic copy must be identical to the original hard copy. In case of a discrepancy, the original
hard copy governs.
2. Additional Copies of the Official Bid Price Sheet
a. Prospective Contractor should also submit one (1) electronic copy of the Official Bid Price Sheet,
preferably on a flash drive. Do not send electronic copies via email or fax.
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i. The Official Bid Price Sheet, including the hard copy and electronic copy, must be separately
sealed from the Technical Proposal Packet and should be clearly marked as "Pricing".
Prospective Contractor shall not include any pricing in the hard copies or electronic copies of
their Technical Proposal Packet.
3. One (1) redacted (marked "REDACTED") copy the original Technical Proposal Packet, preferably on a
flash drive. Do not send electronic copies via email or fax. (See section 1.18 Proprietary Information).
1.11 ORGANIZATION OF RESPONSE DOCUMENTS
A. It is strongly recommended that Prospective Contractors adhere to the following format and suggestions when
preparing their Technical Proposal response.
B. The original Technical Proposal Packet and all copies should be arranged in the following order.
Proposal Signature Page
Proposed solution
E.O. 98-04 - Contract Grant and Disclosure Form
Equal Opportunity Policy
Voluntary Product Accessibility Template (VPAT)
Combined Certifications for Contracting with the State of Arkansas
1.12 CLARIFICATION OF BID SOLICITATION
A. Submit any questions requesting clarification of information contained in this Bid Solicitation in writing via email
by 4:00 p.m., Central Time on or before September 3, 2026, to the UCA Buyer as shown on page one (1) of
this Bid Solicitation.
1. For each question submitted, Prospective Contractor should reference the specific solicitation item number
to which the question refers.
2. Prospective Contractors' written questions will be consolidated and responded to by the University. The
University's consolidated written response shall be posted on the university website at
www.uca.edu/procurement on September 10, 2026 at 4:00 p.m. If Prospective Contractor questions are
unclear or non-substantive in nature, the University may request clarification of a question(s) or reserves
the right not to respond to that question(s).
B. The Prospective Contractor should notify the UCA Buyer of any term, condition, etc., that precludes the
Prospective Contractor from submitting a compliant, responsive proposal. Prospective Contractors should note
that it is the responsibility of the Prospective Contractor to seek resolution of all such issues, including those
relating to the terms and conditions of the contract, prior to the submission of a proposal.
C. Prospective Contractors may contact the University's buyer with non-substantive questions at any time prior to
the bid opening.
D. An oral statement by UCA shall not be part of any contract resulting from this solicitation and may not
reasonably be relied on by any Prospective Contractor as an aid to interpretation unless it is reduced to writing
and expressly adopted by UCA.
E. Prospective Contractors entering into a contract with UCA shall comply with all the terms and conditions
contained herein as well as Arkansas State law.
1.13 PROPOSAL SIGNATURE PAGE
A. An official authorized to bind the Prospective Contractor(s) to a resultant contract must sign the Proposal
Signature Page included in the Technical Proposal Packet.
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B. Prospective Contractor's signature on this page signifies Prospective Contractor's agreement to and
compliance with all requirements of this RFP, and that any exception that conflicts with a requirement or
Proposal Submission Requirement of this Bid Solicitation shall cause the Prospective Contractor's proposal to
be disqualified.
1.14 SUBCONTRACTORS
Subcontractors shall not be included for this solicitation.
1.15 PRICING
A. Prospective Contractor(s) shall include all pricing on the Official Bid Price Sheet(s) only. If any cost is not
included by the successful Contractor but is subsequently incurred in order to achieve successful operation, the
Contractor shall bear this additional cost.
B. To allow time to evaluate proposals, prices must be valid for 90 days following the bid opening.
C. The Official Bid Price Sheet, including the hard copy and electronic copy, must be separately sealed from the
Technical Proposal Packet and should be clearly marked as "Pricing". DO NOT submit any ancillary
information not related to actual pricing on the Official Bid Price sheet or in the sealed pricing package.
1.16 PRIME CONTRACTOR RESPONSIBILITY
A. Multiple vendor collaborative submissions shall not be accepted. A single Prospective Contractor must be
identified as the prime Contractor.
B. The prime Contractor shall be responsible for the contract and jointly and severally liable with any of its
subcontractors, affiliates, or agents to the University and the State of Arkansas for the performance thereof.
1.17 INDEPENDENT PRICE DETERMINATION
A. By submission of this proposal, the Prospective Contractor certifies, and in the case of a joint proposal, each
party thereto certifies as to its own organization, that in connection with this proposal:
The prices in the proposal have been arrived at independently, without collusion.
No prior information concerning these prices has been received from, or given to, a competitive
company.
B. Evidence of collusion warrants consideration of this proposal by the Office of the Attorney General. All
Prospective Contractors shall understand that this paragraph may be used as a basis for litigation.
1.18 PROPRIETARY INFORMATION
A. Submission documents pertaining to this solicitation become the property of the University and the State of
Arkansas and are subject to the Arkansas Freedom of Information Act (FOIA).
B. In accordance with FOIA and to promote maximum competition in the State competitive bidding process, the
State may maintain the confidentiality of certain types of information described in FOIA. Such information may
include trade secrets defined by FOIA and other information exempted from the Public Records Act pursuant to
FOIA.
C. Prospective Contractor may designate appropriate portions of its response as confidential, consistent with and
to the extent permitted under the Statutes and Rules set forth above, by submitting a redacted copy of the
response.
D. By so redacting any information contained in the response, the Prospective Contractor warrants that it has
formed a good faith opinion having received such necessary or proper review by counsel and other
knowledgeable advisors that the portions redacted meet the requirements of the Rules and Statutes set forth
above.
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E. Under no circumstances shall pricing information be designated as confidential.
F. One (1) complete copy of the submission documents from which any proprietary information has been redacted
should be submitted on a flash drive in the Technical Proposal Packet. Do not submit documents via email or
fax.
G. Except for the redacted information, the redacted copy must be identical to the original hard copy, reflecting the
same pagination as the original and showing the space from which information was redacted.
H. The Prospective Contractor is responsible for identifying all proprietary information and for ensuring the
electronic copy is protected against restoration of redacted data.
I. The redacted copy will be open to public inspection under the Freedom of Information Act (FOIA) without
further notice to the Prospective Contractor.
J. If a redacted copy of the submission documents is not provided with Prospective Contractor's response packet,
a copy of the non-redacted documents, with the exception of financial data (other than pricing), will be released
in response to any request made under the Arkansas Freedom of Information Act (FOIA).
K. If the State deems redacted information to be subject to FOIA, the Prospective Contractor will be contacted
prior to release of the documents.
L. The University has no liability to a Prospective Contractor with respect to the disclosure of Prospective
Contractor's confidential information ordered by a court of competent jurisdiction pursuant to FOIA or other
applicable law.
1.19 CAUTION TO PROSPECTIVE CONTRACTORS
A. Prior to any contract award, address all communication concerning this solicitation through the UCA buyer.
B. Do not alter any language in any solicitation document provided by UCA or the State of Arkansas.
C. Do not alter the Official Bid Price Sheet.
D. All official documents and correspondence related to this solicitation become part of the resultant contract.
E. UCA has the right to award or not award a contract, if it is in the best interest of UCA to do so.
F. As requested, provide clarification regarding Prospective Contractor's proposal response to UCA buyer.
G. Qualifications and proposed services must meet or exceed the required specifications as set forth in this Bid
Solicitation.
H. Prospective Contractors may submit multiple proposals. Each submitted proposal must be submitted separately
and must follow the requirements contained within this solicitation.
1.20 REQUIREMENT OF ADDENDUM
A. Only an addendum written and authorized by UCA will modify this solicitation.
B. An addendum created within three (3) calendar days prior to the bid opening may extend the solicitation
opening and may or may not include changes to the solicitation.
C. UCA shall distribute addenda to appropriate Prospective Contractor(s).
1.21 AWARD PROCESS
A. Successful Contractor Selection
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The Grand Total Score for each Prospective Contractor, which is the sum of the Technical Score and Cost
Score, shall be used to determine the ranking of proposals. The University may move forward to negotiations
with those responsible Prospective Contractors determined, based on the ranking of the proposals, to be
reasonably susceptible of being selected for award.
B. Negotiations
1. If the University so chooses, negotiations may be conducted with the highest ranking Prospective
Contractor(s). Negotiations are conducted at the sole discretion of the University.
2. If negotiations fail to result in a contract, the University may begin the negotiation process with the next
highest ranking Prospective Contractor. The negotiation process may be repeated until the anticipated
successful Contractor has been determined, or until such time the University decides not to move
forward with an award.
C. Anticipation to Award
1. Once the anticipated successful Contractor has been determined, the anticipated award period shall begin.
2. Winning vendor shall be notified by the University. Non-awarded Prospective Contractors shall NOT be
notified of award. Prospective Contractors may inquire to the buyer listed on page 1 of this solicitation.
3. UCA may waive the policy of Anticipation to Award when it is in the best interest of the University.
D. Issuance of Contract
1. Any resultant contract of this solicitation is subject to State of Arkansas's approval processes which may
include Legislative review.
2. UCA's University Procurement Official will be responsible for the solicitation and award of any resulting
contract.
1.22 EQUAL OPPORTUNITY POLICY
A. In compliance with Arkansas Code Annotated 19-60-104, UCA is required to have a copy of the anticipated
Contractor's Equal Opportunity (EO) Policy prior to issuing a contract award.
B. The submission of an EO Policy is a one-time Requirement. Contractors are responsible for providing updates
or changes to their respective policies, and for supplying EO Policies upon request to other State agencies that
must also comply with this statute.
C. Prospective Contractors who are not required by law to have an EO Policy must submit a written statement to
that effect.
1.23 PROHIBITION OF EMPLOYMENT OF ILLEGAL IMMIGRANTS
A. Pursuant to Arkansas Code Annotated 19-60-105, Contractor(s) providing services shall certify with UCA and
OSP that they do not employ or contract with illegal immigrants.
B. By signing and submitting a response to this solicitation, a Prospective Contractor agrees and certifies that they
do not employ or contract with illegal immigrants. If selected, the Prospective Contractor certifies that they will
not employ or contract with illegal immigrants during the aggregate term of a contract.
1.24 RESTRICTION OF BOYCOTT OF ISRAEL
A. Pursuant to Arkansas Code Annotated 25-1-503, a public entity shall not enter into a contract with a company
unless the contract includes a written certification that the person or company is not currently engaged in and
agrees for the duration of the contract not to engage in, a boycott of Israel.
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B. This prohibition does not apply to a company which offers to provide the goods or services for at least twenty
percent (20%) less than the lowest certifying business.
C. By checking the designated box on the Proposal Signature Page, a Prospective Contractor agrees and certifies
that they do not, and shall not, for the duration of the contract, boycott Israel.
1.25 PAST PERFORMANCE
In accordance with provisions of State Procurement Law, 19-61-506, a Prospective Contractor's past performance
with the State may be used to determine if the Prospective Contractor is "responsible". Proposals submitted by
Prospective Contractors determined to be non-responsible will be disqualified.
1.26 TECHNOLOGY ACCESS
A. When procuring a technology product or when soliciting the development of such a product, the State of
Arkansas is required to comply with the provisions of Arkansas Code Annotated 25-26-201 et seq., as
amended by Act 308 of 2013, which expresses the policy of the State to provide individuals who are blind or
visually impaired with access to information technology purchased in whole or in part with state funds. The
Prospective Contractor expressly acknowledges and agrees that state funds may not be expended in
connection with the purchase of information technology unless that technology meets the statutory
Requirements found in 36 C.F.R. 1194.21, as it existed on January 1, 2013 (software applications and
operating ICSs) and 36 C.F.R. 1194.22, as it existed on January 1, 2013 (web-based intranet and internet
information and applications), in accordance with the State of Arkansas technology policy standards relating to
accessibility by persons with visual impairments.
B. Accordingly, the Prospective Contractor expressly represents and warrants to the State of Arkansas through
the procurement process by submission of a Voluntary Product Accessibility Template (VPAT) for 36 C.F.R.
1194.21, as it existed on January 1, 2013 (software applications and operating ICSs) and 36 C.F.R. 1194.22,
that the technology provided to the State for purchase is capable, either by virtue of features included within the
technology, or because it is readily adaptable by use with other technology, of:
1. Providing, to the extent required by Arkansas Code Annotated 25-26-201 et seq., as amended by Act
308 of 2013, equivalent access for effective use by both visual and non-visual means.
2. Presenting information, including prompts used for interactive communications, in formats intended for
non-visual use.
3. After being made accessible, integrating into networks for obtaining, retrieving, and disseminating
information used by individuals who are not blind or visually impaired.
4. Providing effective, interactive control and use of the technology, including without limitation the operating
system, software applications, and format of the data presented is readily achievable by nonvisual means.
5. Being compatible with information technology used by other individuals with whom the blind or visually
impaired individuals interact.
6. Integrating into networks used to share communications among employees, program participants, and the
public.
7. Providing the capability of equivalent access by nonvisual means to telecommunications or other
interconnected network services used by persons who are not blind or visually impaired.
C. State agencies cannot claim a product as a whole is not reasonably available because no product in the
marketplace meets all the standards. Agencies must evaluate products to determine which product best meets
the standards. If the University purchases a product that does not best meet the standards, the University must
provide written documentation supporting the selection of a different product, including any required reasonable
accommodations.
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