Information Technology Security (Cyber Security) and Information Technology Support Services
| Location: | Utah |
|---|---|
| Posted: | Mar 31, 2026 |
| Due: | Apr 28, 2026 |
| Agency: | City of Moab |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 26-04 |
| Publication URL: | To access bid details, please log in. |
| Bid Number: |
26-04
|
| Bid Title: |
Information Technology Security (Cyber Security) and Information Technology Support Services
|
| Category: | Other |
| Status: | Open |
|
Attachment Preview
CITY OF MOAB
REQUEST FOR PROPOSALS
Information Technology Security (Cyber Security) and Information
Technology Support Services
March 2026
City of Moab
217 East Center Street
Moab, Utah 84532
(435) 259-5121
City of Moab – RFP for IT Security and Services
Page 1
CONTENTS
PROPOSALS SUBMITTAL DEADLINE........................................................................................3
INTERVIEWS FOR SELECTED CONSULTANTS..........................................................................3
GENERAL SCOPE OF SERVICE REQUESTED.............................................................................3
STATEMENT OF PURPOSE - MANAGED INFRASTRUCTURE AND NETWORK SERVICES .......3
MOAB CITY COMMUNITY PROFILE.......................................................................................... 4
MOAB CITY TECHNOLOGY PROFILE ....................................................................................... 4
PART 1 - SCOPE OF SERVICES / PROPOSAL REQUIREMENTS – CYBER SECURITY ................ 6
Specific Requirements: .......................................................................................................................6
PART 2 - SCOPE OF SERVICES / PROPOSAL REQUIREMENTS - INFORMATION
TECHNOLOGY SUPPORT SERVICES ........................................................................................ 8
Specific Requirements: ....................................................................................................................... 8
PART 3 - SCOPE OF SERVICES – ARTIFICIAL INTELLIGENCE GOVERNANCE & STRATEGY...10
Specific Requirements: ..................................................................................................................... 10
PART 4 - REQUIRED SUBMITTAL FORMAT & PRICING ...........................................................10
RFP ASSUMPTIONS .................................................................................................................12
AWARD CRITERIA ....................................................................................................................14
PREFERRED LICENSES, CERTIFICATIONS AND EXPERIENCE: ...............................................16
Cybersecurity & Compliance:.............................................................................................................17
Utah BCI Compliance:........................................................................................................................17
Infrastructure & Cloud: ......................................................................................................................17
Specialized Municipal Experience: .....................................................................................................17
SUBMITTAL PACKAGE............................................................................................................. 17
Proposals ...........................................................................................................................................17
Submission Format............................................................................................................................17
Page Limit & Formatting ...................................................................................................................17
GENERAL INFORMATION........................................................................................................19
INSURANCE: ............................................................................................................................21
City of Moab – RFP for IT Security and Services
Page 2
PROPOSALS SUBMITTAL DEADLINE
TUESDAY, APRIL 28, 2026, 2:00 P.M. MDT
INTERVIEWS FOR SELECTED CONSULTANTS
The City of Moab (“City”) hereby invites interested individuals and companies to submit
written proposals in accordance with the terms, conditions and specifications contained
in this document.
GENERAL SCOPE OF SERVICE REQUESTED
The City is requesting proposals from technology consulting firms for Cyber Security
and Technology Support Services. The City intends to contract with a qualified firm(s)
to provide consultation and guidance for Cyber Security and IT support in the following
areas: architectural guidance, project management, technology roadmap, technical
implementation, support services and future City technology needs and solutions with
an emphasis on technology (cyber) security. Firms may express interest and request
consideration for said project by making submittal to the City as outlined herein.
STATEMENT OF PURPOSE - MANAGED INFRASTRUCTURE AND NETWORK
SERVICES
the City is seeking comprehensive managed infrastructure and network services. The
winning vendor will provide hardware (server, desktop/laptop), network, and software
support and monitoring, helpdesk, back-ups, remote access, on-site support, email
maintenance and support, inventory control and management (hardware and software),
security, and disaster recovery. To accomplish this, it is expected that the winning
vendor(s) will be able to work effectively with other the City vendors (such as proprietary
software vendors and internet service providers) to make the IT System a seamless
process to the end user.
Additional consulting areas include voice and data network, physical security, SCADA
security, virtualization, data storage, Windows server, AI governance, and other general
infrastructure technologies.
It is also expected that the winning vendor(s) will assist management with long-term
planning to keep systems current and functional in the most cost-effective manner
possible. Additionally, they will work with the City’s IT Supervisor and Technician
utilizing already established day-to-day tracking and prioritization system for work order
requests from the various departments.
The overall goal of this RFP is to procure long-term, comprehensive, reliable, timely,
proactive IT management, cybersecurity and support that will promote the mission of the
City in serving its citizens.
City of Moab – RFP for IT Security and Services
Page 3
MOAB CITY COMMUNITY PROFILE
The City is located just south of the Colorado River in Grand County and is a regional
center of southeastern Utah. It is located on the west side of the 12,500-foot-high La Sal
Mountains in a valley fifteen miles long and three miles wide within the heart of the
Colorado Plateau known as Spanish Valley.
Moab's historical economy was based on farming, ranching, and fruit growing although
some mining was done along the Colorado River and in the La Sal Mountains. Moab's
largest industry for the last quarter century has been tourism.
The 2020 Census shows the city’s current population at 5,369. Jeeping, hiking, climbing,
mountain biking and river activities are all recreational opportunities available in Moab.
A five-member City Council and a Mayor govern the City of Moab, whom residents elect
for four-year terms. The Mayor acts as the chairperson for City Council meetings, breaks
ties, signs official documents, and appoints officials. The City Council approves
resolutions, ordinances, and financial activities of the City. The City Council also hires a
City Manager, who is the chief executive and who manages all employees of the City.
MOAB CITY TECHNOLOGY PROFILE
A. City Government Network:
The City Government provides voice and data services to approximately 200
employees in eight departments and fifteen divisions across multiple buildings,
including City Hall, Public Works, Wastewater Treatment, Animal Shelter, and the
Moab Arts & Recreation Center (MARC).
B. Server and Virtualization Infrastructure: The City has migrated to a virtualized
environment utilizing Microsoft Hyper-V.
1. Physical Hosts: Two (2) Dell PowerEdge R6515 Hypervisors running
Windows Server 2019 Datacenter.
2. Virtual Machines: Approximately 16 virtual servers running primarily
Windows Server 2019 Datacenter. Critical workloads include Domain
Controllers, File Servers, Print Servers, SQL Servers (Pelorus/Fatpot), and
Application Servers (HVAC, 3CX).
3. Legacy Systems: One legacy VM running Windows Server 2012 R2
(Fatpot - legacy PD) and one isolated VM running Windows 7 (HVAC
control).
C. Storage & Backups:
1. Primary Storage: Synology Flash Cluster SAN (RS3617xs+) and Synology
iSCSI Failover SAN (RS2818RP+).
2. Backup Strategy: Axcient x360 Recover provides image-based backups
with offsite replication. Synology DiskStations (DS1621+) supports local
backups.
D. Workstations & Laptops: The City supports a mixed fleet of approximately 180+
managed endpoints.
City of Moab – RFP for IT Security and Services
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1. Operating Systems: Primarily Windows 11 Pro.
2. Hardware Standard: Diverse environment including Dell Latitude Rugged
laptops (Police Department), HP EliteDesk/ProDesk desktops, Lenovo
ThinkPads, and Microsoft Surface devices.
E. Network & Security:
1. Firewalls: SonicWall NSA series (Primary at City Hall) and SonicWall TZ
series at remote sites (Aquatics, Animal Shelter, Public Works, MARC).
2. Switching: Ubiquiti EdgeSwitch and UniFi Pro PoE switches utilized for
core and edge networking.
3. Wireless: Hybrid environment utilizing Cisco Meraki and Ubiquiti UniFi
access points for secure internal and public Wi-Fi access.
4. Remote Access: NetMotion (Absolute Secure Access) for the Police
Department and VPN L2TP for other remote users.
5. Antivirus
F. Phone System:
1. VoIP Solution: 3CX Phone System (Virtual Machine) utilizing Nuso SIP
Trunks.
2. Hardware: Yealink T46S and T54W handsets deployed across all
departments.
G. SCADA Network: The SCADA network monitors the City’s municipal water and
reclamation facilities.
1. Infrastructure: FortiNet firewalls managed by third party (Dorsett) with
specific VMs (InfoScan) isolated on the City network for monitoring.
H. Enterprise & Departmental Applications:
1. Productivity: Google Workspace (primary Email/Collab) and Microsoft
Office 365 (Desktop Apps).
2. Financial/HR: Pelorus DGS & Timekeeper (On-premise SQL).
3. Public Safety: Spillman (hosted by Grand County), Fatpot
(Legacy/Maintenance mode), Axon Evidence (Cloud), and NetMotion for
secure cruiser connectivity.
4. Other Critical Apps: Sportsman (Cloud/Web-based for Rec Center),
ArcGIS (Engineering), and Ascent Compass (HVAC).
I. Physical Security:
1. Access Control: Axis A1001 Network Door Controllers managing
approximately 29 doors across City facilities. Replacing with Unifi Access
Control Units.
2. Surveillance: ExacqVision NVRs (PD Interview rooms) and Lorex/UniFi
camera systems at various facilities.
City of Moab – RFP for IT Security and Services
Page 5
This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.
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