Case Management

Location:	Tennessee
Posted:	Aug 10, 2026
Due:	Sep 9, 2026
Agency:	State Government of Tennessee
Type of Government:	State & Local
Category:	81 - Containers, Packaging, and Packing Supplies
Solicitation No:	RFQ 35910-15850
Publication URL:	To access bid details, please log in.

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12-18-25 RFQ

STATE OF TENNESSEE

CENTRAL PROCUREMENT OFFICE

REQUEST FOR QUALIFICATIONS

FOR

CASE MANAGEMENT

RFQ # 35910-15850

TABLE OF CONTENTS

SECTIONS:

1. Introduction

2. RFQ Schedule of Events

3. Response Requirements

4. General Information & Requirements

5. Procurement Process & Contract Award

ATTACHMENTS:

A. Technical Response & Evaluation Guide – Mandatory Requirement Items

B. Technical Response & Evaluation Guide – General Qualifications &

Experience Items

C. Technical Response & Evaluation Guide – Technical Qualifications,

Experience & Approach Items

D. Statement of Certifications & Assurances

E. Reference Questionnaire

F. Pro Forma Contract

12-18-25 RFQ

INTRODUCTION

The State of Tennessee, Central Procurement Office, hereinafter referred to as “the State,”

issues this Request for Qualifications (“RFQ”) to define mandatory goods or services

requirements; solicit responses; detail response requirements; and, outline the State’s process for

evaluating responses.

Through this RFQ or any subsequent solicitation, the State seeks to buy the requested goods or

services and to give ALL qualified respondents the opportunity to do business with the state as

contractors or subcontractors.

1.1. Statement of Procurement Purpose

The State seeks a qualified contractor to provide comprehensive child welfare Case Management

services on behalf of the Department of Children’s Services (DCS). The purpose of this RFQ is to

procure a qualified vendor capable of delivering professional case management services

consistent with DCS policy, the DCS Practice Model, Council on Accreditation (COA) standards,

and all applicable state and federal requirements. The Contractor shall assume all responsibilities

and obligations of DCS Case Managers, including but not limited to, assessment, service

coordination, permanency planning, court participation, documentation in the State’s electronic

records system, and compliance with funding and eligibility requirements such as Targeted Case

Management (TCM) and Qualified Residential Treatment Program (QRTP) standards.

The State’s objective is to ensure the timely achievement of safety, permanency, and well-being

outcomes for children and families by maintaining consistent, high-quality case management

services that meet required visitation frequencies, assessment timelines (including CANS and

FAST), Child and Family Team Meeting (CFTM) standards, and data reporting obligations. The

Contractor must provide appropriately qualified staff, structured supervision, coordinated training,

and effective caseload management in alignment with DCS operational protocols. Through this

RFQ, the State intends to identify vendors with the capacity, experience, and infrastructure to

manage defined caseload volumes, support permanency efforts including reunification and

kinship placement, and meet performance metrics tied to case progression, documentation

accuracy, compliance, and measurable child welfare outcomes.

1.2. Notice of Intent to Respond

Before the Notice of Intent to Respond Deadline detailed in RFQ § 2, Schedule of Events,

potential Respondents should submit to the Solicitation Coordinator a Notice of Intent to Respond

in the form of a simple e-mail or other written communication. Such notice should include the

following information: the business or individual’s name (as appropriate), a contact person’s name

and title, the contact person’s mailing address, telephone number, facsimile, number, and e-mail

address. Filing a Notice of Intent to Respond is not a prerequisite for submitting a response;

however, it is necessary to ensure receipt of notices and communications relating to this RFQ.

1.3. Definitions and Abbreviations

TERM

Case Manager (CM)

DEFINITION

Means a professional position that advocates,

guides, supports, and provides and

coordinates care for children and families. CM

services shall include, but are not limited to:

Providing all the responsibilities and

obligations of the current CM provides and

RFQ # 35910-15850

12-18-25 RFQ

Case Management

Child Visitation

Parent Visitation

Child and Adolescent Strengths and Needs

(CANS)

Child and Family Team Meeting (CFTM)

Child and Family Service Reviews (CFSR)

Council on Accreditation (COA)

Electronic Records System

Family Advocacy and Support Tool (FAST)

Permanency Plan

which may be included in the scope of the Pro

Forma Contract and ensuring that the CM is

adhering to the DCS governing documents

and guidance.

Means a method of service delivery involving

assessing needs, arranging, coordinating,

monitoring, evaluating, and advocating for

comprehensive services to meet complex

child and family needs, ensuring safety, well-

being, and timely permanency.

Means face to face visits between the Case

Manager and child/youth that shall occur a

minimum of once per month.

Means face to face visits between the Case

Manager and parent that shall occur a

minimum of once per month.

Means an assessment completed on custodial

children and families. Conducted per DCS

policy, the “Child and Adolescent Strengths

and Needs Manuals 2.0,” and the “Child and

Adolescent Strengths and Needs Protocol.”

Initial CANS must be completed as outline in

Chapter 31 - Regional and Field Services

Operations CANS Protocol.

Means meetings where all important members

and decision makers for the child come

together to develop and review case plans

and make decisions. These members may

include but are not limited to the child,

birthparents, Guardian ad Litem(s), Case

Manager, Therapist, service providers and

other family members. Meetings should be

completed within the expected timeframe

outlined by DCS Protocol for Child and Family

Team Meetings.

Means periodic reviews conducted by the

Children's Bureau of state child welfare

practice and compliance with state and federal

guidelines, quality residential treatment, and

case processes.

Means the national accrediting body that the

Department of Children’s Services is

accredited. COA sets standards for case

management services that DCS must meet in

order to be reaccredited.

Means the system used to track care progress

and financial records for families receiving

services by the Department of Children’s

Services, as outlined in DCS Policy.

Means an assessment completed on non-

custodial children and families, as outlined in

DCS Policy and the “Protocol for Completion

of the Family Advocacy and Support Tool.

Means the official case plan developed during

the Child and Family Team Meeting that

RFQ # 35910-15850

12-18-25 RFQ

“Qualified Residential Treatment Program

(QRTP)

Targeted Case Management (TCM)

outlines the needs of the child and family and

sets permanency goals applicable to both

custodial and non-custodial children.

Means a specific category of a non-foster

family home setting for which DCS must meet

detailed assessment, case planning,

documentation, judicial determinations and

ongoing review and permanency hearing

requirements for a child to be placed in and

continue to receive title IV-E Foster care

maintenance payments for the placement.

Means monthly Caseworker visits with

children that are Medicaid reimbursed through

TennCare.

RFQ # 35910-15850

12-18-25 RFQ

RFQ SCHEDULE OF EVENTS

The following schedule represents the State’s best estimates for this RFQ; however, the State

reserves the right, at its sole discretion, to adjust the schedule at any time, or cancel and reissue

a similar solicitation. Nothing in this RFQ is intended by the State to create any property rights or

expectations of a property right in any Respondent.

EVENT

RFQ Issued

TIME

(Central

Time

Zone)

DATE

(all dates are State

business days)

AUGUST 10, 2026

Disability Accommodation Request Deadline 2:00 p.m. AUGUST 14, 2026

Notice of Intent to Respond Deadline

2:00 p.m. AUGUST 18, 2026

4. Written “Questions & Comments” Deadline

2:00 p.m. AUGUST 21, 2026

5. State response to written “Questions &

Comments”

6. RFQ Response Deadline

AUGUST 29, 2026

2:00 p.m. SEPTEMBER 9, 2026

7. State Completion of Technical Response

Evaluations

SEPTEMBER 16, 2026

8. State Notice of Intent to Award Released and

RFQ Files Opened for Public Inspection

SEPTEMBER 18, 2026

End of Protest Period

4:30 p.m. SEPTEMBER 25, 2026

10. State sends contract to Contractor for

signature

11.

Contractor Signature Deadline

SEPTEMBER 28, 2026

2:00 p.m. SEPTEMBER 29, 2026

RFQ # 35910-15850

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Document ID & Hyperlink:	RFQ 35910-15850
Event Start - Response Due:	08/10/2026 09/09/2026
Event Name:	Case Management
Last Updated:

Case Management

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See also