DA10--Licensing and Maintenance Support Brand Name or Equal to Vaultara in support of the Veterans Integrated Service Network (VISN) 20 Please read Sources Sought Notice

Active

Contract Opportunity

THIS IS A SOURCES SOUGHT NOTICE ONLY. This is not a solicitation for bids, proposals, proposal abstracts, or quotations. The purpose of this Sources Sought Notice is to obtain information regarding the availability and capability of all qualified sources to perform a potential requirement. The responses received from interested contractors will assist the Government in determining the appropriate acquisition method.
The intended contract is a firm-fixed price.
The Department of Veterans Affairs (VA), Network Contracting Office (NCO) 20, is conducting market research to identify potential sources which can provide the following in support of the Veterans Health Administration, Veterans Integrated Service Network (VISN) 20. VISN 20 includes services areas in Alaska, Idaho, Oregon, and Washington.
VISN 20 has a need for a one-year contract for software licensing renewal and support services brand name or equal to Vaultara (see requirement information).
Vendor shall be an OEM, authorized dealer, authorized distributor, or authorized reseller for the proposed equipment/system, verified by an authorization letter or other documents from the OEM. All software licensing, warranty and service associated with the equipment/system shall be in accordance with the OEM terms and conditions.
Potential candidates having the capabilities necessary to provide the stated services at a fair and reasonable price are invited to respond to this Sources Sought Notice via e-mail to Jennifer Robles at jennifer.robles1@va.gov no later than March 23, 2026, 1PM, Mountain Time. No telephone inquiries will be accepted.
RESPONSES SHOULD INCLUDE THE FOLLOWING INFORMATION: Company name, address, SAM UEI, and business size; point of contact name, phone number, and e-mail address; whether services are presently offered on a current GSA Federal Supply Schedule contract, NASA SEWP, or any other Federal contract. NAICS Code 513210, $47 Million, is applicable to determine business size standard. Any questions or concerns may also be directed via email to Jennifer Robles at jennifer.robles1@va.gov.
REQUIREMENT INFORMATION:
Background. The VA Northwest Health Network, Veterans Integrated Service Network (VISN) 20, is responsible for providing health care to Veterans in the states of Alaska, Washington, Oregon, most of the state of Idaho, and one county each in Montana and California. VISN 20 encompasses 135 counties which cover approximately 23% of the United States land mass; 17% of which are classified as health professional shortage areas. 67% of these same counties had a 2001 per capita income below $25,000. There are approximately 1.2 million Veterans living in the Pacific Northwest and Alaska, 18% of whom received VA services.

The VISN 20 network of eight (8) health care facilities is comprised of (7) medical centers and one (1) rehabilitation center. Two of the health care facilities are three (3) two-division campuses. These ten (10) health care sites support thirty-six (36) Community Based Outpatient Clinics.

Vaultara provides a cloud-based set of applications that provides fast, secure, contact-less access to imaging and medical data for sharing among healthcare partners. Vaultara is used by VA VISN 20 to share medical images and files with outside healthcare providers, veterans, and other VA facilities. The use of Vaultara s applications eliminates the need for writing CD-ROMS, then hand-carrying or mailing the CDs-ROMs, and importing them back into the outside HDO s PACS. This export, distribution, and import process is time-consuming and prone to problems including lost CDs, dysfunctional CDs that cannot be accessed by facilities, failures related to network security or systems incompatibility, and a host of other possible problems. Vaultara s cloud-based solution eliminates these problems.

VISN 20 has a continued need for veterans, other VA facilities, and outside healthcare providers to be able to use this technology. This contract shall provide VISN 20 the ability to connect to an unlimited number of external healthcare providers, VA facilities, and veterans via any method of transaction delivery that Vaultara (or an equal software) offers, i.e. via MPN/glider, Ambra and/or Powershare interface, or manual web upload/download.
Applicable Documents. In performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:
44 U.S.C. § 3541, Federal Information Security Management Act (FISMA) of 2002
FIPS Pub 201, Personal Identity Verification of Federal Employees and Contractors, March 2006
5 U.S.C. § 552a, as amended, The Privacy Act of 1974
42 U.S.C. § 2000d Title VI of the Civil Rights Act of 1964
VA Directive 0710, Personnel Suitability and Security Program, September 10, 2004
VA Directive 6102, Internet/Intranet Services, July 15, 2008
36 C.F.R. Part 1194 Electronic and Information Technology Accessibility Standards, July 1, 2003
Office of Management & Budget (OMB) Circular A-130, Management of Federal Information Resources, November 28, 2000
32 C.F.R. Part 199, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS)
An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule, October 2008
Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998
Homeland Security Presidential Directive (12) (HSPD-12)
VA Directive 6500, Information Security Program, August 4, 2006
VA Handbook 6500.6, Contract Security, March 12, 2010
Program Management Accountability System (PMAS) portal (reference PWS References Technical Library at https://www.voa.va.gov/)

Scope.
Vendor shall provide troubleshooting support, maintenance services, software upgrades, and security updates to the solution at minimum as needed and stipulated by VA. Vendor must respond to trouble tickets submitted by VA within 4 hours and provide daily updates thereafter until the ticket is closed, and weekly updates until the issue is deemed resolved by VA. Vendor must ensure 95% uptime of the system throughout the duration of this contract.
The contracted vendor shall provide software, software licenses, installation services, configuration, and maintenance and support services for Vaultara (or equal) hybrid cloud-based software applications, support and training as follows for the locations stipulated below:
Description
Part #
License Renewal On Delivery for VISN 20 Flight VA
Product
VA_ANNUALLIC
Monthly Maintenance paid quarterly in arrears for VISN
20 Flight VA Product
Unlimited CCN & Private Hospital Connections, MPN connections to CCNs through Ambra and/or Powershare
Shall Include:
Ongoing user training if required
Ongoing software updates
Full Product Maintenance Support
Unlimited transactions with no files size limitations
Access to new product features and benefits
VA_ANNUALMAI
License Renewal On Delivery for VISN 20 Annual Flight
Advanced Auditing Module
VA_AAM
Monthly Maintenance paid quarterly in arrears for VISN
20 Annual Flight Advanced Auditing Module
Flight Advanced Auditing Module will provide automated
auditing functionality and reconciliation of transactions
from the Flight image sharing solutions with current VA
auditing systems. Advance Auditing Module will track all
outbound and inbound transactions to meet current VA
guidelines and supply needed transaction details directly
to VA auditing system.
Shall Include:
Ongoing user training if required
Ongoing software updates
Full Product Maintenance Support
Unlimited transactions with no files size limitations
Access to new product features and benefits
VA_ANNUALMAI
License Renewal On Delivery for VISN 20 Annual Flight
EndoPro Module for the 5 VISN 20 sites (PUG, POR,
ROS, BOI, SPO)
VA_ENDOPRO
Monthly Maintenance paid quarterly in arrears for VISN
20 Annual Flight EndoPro Module for the 5 VISN 20 sites
(PUG, POR, ROS, BOI, SPO)
Flight EndoPro Module will allow for direct DICOM sends
from the EndoPro solution into Vaultara Flight image
sharing Console. The EndoPro module provides a
streamlined interface to EndoPro application for easy
sharing of Gastroenteraology and Pulmonology images
and reports.
Shall Include:
Ongoing user training if required
Ongoing software updates
Full Product Maintenance Support
Unlimited transactions with no files size limitations
Access to new product features and benefits
VA_ANNUALMAI
License Renewal On Delivery for VISN 20 Annual Flight
Pinnacle for the 1 site listed (PUG)
VA_PINNACLE
Monthly Maintenance paid quarterly in arrears for VISN
20 Annual Flight Pinnacle for the 1 site listed (PUG)
Flight Pinnacle Module will allow for direct DICOM sends
from the Pinnacle solution in to Vaultara Flight
image sharing Console. The Pinnacle module provides a
streamlined interface to Pinnacle without the need of
DICOM Q/R functionality.
Shall Include:
Ongoing user training if required
Ongoing software updates
Full Product Maintenance Support
Unlimited transactions with no files size limitations
Access to new product features and benefits
VA_ANNUALMAI
License Renewal On Delivery for VISN 20 Annual
Extended Anonymization Routines Module
VA_EAR
Monthly Maintenance paid quarterly in arrears for VISN
20 Extended Anonymization Routines Module
Advanced de-identification / anonymization processing
allowing manual transactions to be subject to extended
DICOM tag manipulation. This module will allow an
administrator to setup a collection of DICOM tag
manipulations, applied to transactions by choice. The
collections will contain pre-set values for various DICOM
tags and/or have the user prompted for values at the
point of the transaction being submitted, typically used for
clinical trial transactions
Shall Include:
Ongoing user training if required
Ongoing software updates
Full Product Maintenance Support
Unlimited transactions with no files size limitations
Access to new product features and benefits
VA_EARMaint
License for VISN 20 Integrated Federated Routing (IFR) Module
VA_IFR
Monthly Maintenance paid quarterly in arrears for VISN
20 Integrated Federated Routing (IFR)
Integrated Federated Routing (IFR) creates a bridge between the Vaultara Image Sharing system and other image sharing systems.
Shall Include:
Design and configuration
Long term management
Security and Compliance Updates
Unlimited transactions with no file size limitation
VA_IFRMaint
VAEC System Steward
VA_VAECSteward

Table 1: VISN20 Locations
VISN
Station
Address
20
531-VA Boise Medical Center
500 W. Fort Street
Boise, ID 83702
20
648-VA Portland Medical Center Portland Campus
3710 SW US Veterans Hospital Road
Portland, OR 97239-2999
20
653-VA Roseburg Health Care System Roseburg Campus
913 Garden Valley Boulevard
Roseburg, OR 97470
20
663-VA Puget Sound Health Care System Seattle Division

1660 South Columbian Way
Seattle, WA 98108-1597
20
668-VA Spokane Medical Center
N. 4815 Assembly Street
Spokane, WA 99205
20
687-Jonathan M. Wainwright Memorial VA Medical Center
77 Wainwright Drive
Walla Walla, WA 99362
20
692-VA Southern Oregon Rehabilitation Center and Clinics
8495 Crater Lake Highway
White City, OR 97503
20
463- VA Anchorage Healthcare System
1201 North Muldoon Road
Anchorage, AK 99504

Performance Period. Sept 30, 2026 through Sept 29, 2027.

Place of Performance. Contract performance shall take place between VA locations above and contractor s location(s).

Travel for Installation, Implementation and Training. The Government anticipates NO Contractor travel under this contract. All travel shall be incorporated into the price schedule for the contract. No travel costs will be reimbursed by VA

The Government acknowledges the use of remote access for installation and implementation purposes, within the constraints of all applicable VA Information Security Requirements

Government Furnished Equipment/Information. The Contractor shall be allowed access to Government equipment including servers and network infrastructure. Information on Government equipment and systems shall be provided as necessary. No Government-owned property will be transferred into the Contractor s control. Additional software products may be provided by the Government as identified to facilitate Contractor access, e.g. Microsoft Terminal Services.

Invoicing. Invoices shall be submitted electronically via the Financial Services Center Mandatory Electronic Invoice System, upon delivery of licenses and on a quarterly basis in arrears thereafter for maintenance and support services. Invoices must include, at a minimum, the following information: Contractor name, purchase order number, period of service the billing covers, and a list of equipment items covered during the stated period of performance.

This requirement is in accordance with VARR Clause 852.232-72 Electronic Submission of Payment Requests: http://www.fsc.va.gov/einvoice.asp. Electronic payments are net 30 days.
Security Requirements. All contractor employees are subject to the same level of investigation as VA employees who have access to VA sensitive information or access to VA facilities. The background investigation includes the following requirements: 1) Completed documentation 2) Fingerprints 3) Completion of OPM s e-QIP Questionnaire. The Contractor is required to fulfill all of the security requirements. The Contractor, upon completion of fingerprinting, and an initial suitability determination, may be authorized tentative access to start the performance period of the contract, but only on condition of completion of all security requirements. This requirement is applicable to all subcontractor personnel requiring the same access.

Hours of Coverage & Federal Holidays. Maintenance Service will be provided during regular coverage hours of 8:30am to 5:30pm, Monday through Friday, excluding federal holidays. The contractor shall contact the POC or his/her designee prior to commencing any work on the premises.

Federal Holidays are:
New Years' Day
Martin Luther King Day
Presidents' Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans' Day
Thanksgiving Day
Christmas Day
Juneteenth
Disclaimer and Important Notes: This Sources Sought Notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. The Government will treat any information received as proprietary and will not share such information with other companies. Any organization responding to this Sources Sought Notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization's qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. The Government may or may not issue a solicitation as a result of this announcement. There is no solicitation available at this time.

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