Ticketing Platform Customer Service Automated Learning tool (AI)

Active

Contract Opportunity

THIS IS A SOURCES SOUGHT NOTICE FOR MARKET RESEARCH ONLY – THIS IS NOT A REQUEST FOR QUOTE (RFQ) OR PROPOSAL (RFP). NO AWARD WILL BE MADE RESULTING FROM THIS NOTICE

GENERAL INFORMATION:

The General Services Administration, Federal Acquisition Service (FAS) AAS Civilian Sector 1 Division 1 Contracting Office has received a request from the GSA Integrated Award environment Office to seek sources capable of furnishing the items listed below.

This NOTICE is published to determine the interest and capability of potential offerors to furnish the listed items.

It is the Government’s intention to award a fixed priced delivery order for these items. The Government contemplates the delivery date to be on or before 1 December 2024.

Release of a solicitation is tentatively planned in the fourth quarter of calendar year 2024.

This notice does not obligate the Government to solicit for this requirement or award a contract and does not obligate the Government to reimburse interested parties for any costs incurred to prepare or provide a response to this request for information.

RESPONSES TO THIS NOTICE:

Firms who can fulfill this requirement and who would be interested in submitting a quote/proposal, in the event that a solicitation is issued, are requested to provide the following information in response to this request –

1. Name of Company:

2. Address of Company:

3. Name, phone number and email address of company representative.

4. Company size standard and/or socio-economic standing; i.e., large business, small business, veteran-owned small business, service-disabled veteran-owned small business, HUB Zone small business, small disadvantaged business, or women-owned small business.

5. The Integrated Award Environment (IAE) is seeking to acquire a Ticketing Platform and Customer Service Automated Learning (AI) tool with these specific requirements:

• Customizability for seamless integration into SAM.gov (System for Award Management) and CMS (Content Management System).


• Compliance with GSA IT security standards and FEDRAMP approval before implementation.


• Robust data analytics capability for enhancing automated customer service intents.

The tool should be adaptable, secure, and analytical to meet our evolving needs efficiently.

6. Please indicate if your company has the capability to provide the Government with a Ticketing Platform Customer Service Automated Learning tool and which platform used.

Please address your response to Mr. Chris Payton at email address chris.payton@gsa.gov on or before date stipulated in this notice.

PROCUREMENT INFORMATION

SOLICITATION NUMBER: To Be Determined TBD

NAICS CODE: 541519 – Other Computer Related Services

PRODUCT SERVICE CODE: DA10 – IT and Telecom – Business Application/Application Development Software as a Service

SMALL BUSINESS SIZE STANDARD: Three-year average annual receipts $27.5 million

SET-ASIDE: To Be Determined

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