Intelligent Fence Maintenance and Repair Support

This is a formal request for Information (RFQ) for Intelligent Fence Maintenance and Repair Support. The requirement is in support of the continued operational capability of the existing FFT ATLAS-Ai-X system located at Camp Stanley, 25800 Ralph Fair Road, Texas. The Government intends to procure a 2-Year Subscription Option to cover comprehensive support and maintenance under the FFT ATLAS Subscription Program.

Requirement Summary:

Product/Service Name: FFT ATLAS-Ai-X Intelligent Fence Maintenance and Repair Support – 2-Year Option

Service Category: Preventive Maintenance / Technical Support / Software and Firmware Updates / Factory Training / Priority Repairs

Subscription Support Services to Include:

• Annual event classification library updates

• Preventive maintenance for all system components

• Fault diagnostics, repair services, and replacement of parts as necessary

• Priority service response times and access to specialized resources

• Unlimited technical support via phone, email, and secure remote access

• Regular Windows OS patching and updates as required

• Updates to FFT FOSS and CAMS software platforms

• Quarterly system health and maintenance reports

• Discounted pricing on controller unit upgrades and part replacements

Instructions to Vendors:

• Interested Offerors having the required specialized capabilities / qualifications to support some, or all of the work identified above are asked to answer the following questions and submit a capability statement.

• A detailed breakdown of cost per year

• A copy of any relevant GSA/CHESS price list or catalog

• SAM registration and applicable CAGE Code/UEI


• Response time for emergency type repairs