25026 RFI Advanced Contact System Training Application

Location: Texas
Posted: Jul 16, 2025
Due: Jul 24, 2025
Agency: North Texas Tollway Authority
Type of Government: State & Local
Category:
  • U - Education and Training Services
Solicitation No: B2500000925
Publication URL: To access bid details, please log in.
Header Information
Bid Number:
B2500000925
Description:
25026 RFI Advanced Contact System Training Application
Bid Opening Date:
07/24/2025 11:00:00 AM
Purchaser:
Kent Brown
Organization:
North Texas Tollway Authority
Department:
PROCURE - Procurement Services
Location:
CS - Customer Service
Fiscal Year:
25
Type Code:
RI - Request For Information
Allow Electronic Quote:
Yes

Alternate Id:

Required Date:
Available Date
:
06/20/2025 09:11:10 AM
Info Contact:
kentb@ntta.org
Bid Type:
OPEN
Informal Bid Flag:

No
Purchase Method:
Open Market
Pre Bid Conference:
July 7, 2025 at 1:00 p.m. CT. Join on your computer or mobile app. Use link included in RFI to join the meeting or call in (audio only) tel: +1 469-214-9499, Phone Conference ID: 241 185 726 732 2 Passcode: qQ6xe6pY
Bulletin Desc:
THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to seek information on the potential use of AI-powered applications that use artificial intelligence to simulate real-world customer interactions, providing contact center agents with targeted feedback and personalized learning experiences to improve skills and performance.
Ship-to Address:
North Texas Tollway Authority
Attn Procurement Services
5900 W. Plano Parkway
Plano, TX 75093
US
Email: bidpurchasing@ntta.org
Phone: (214) 461-2000
Bill-to Address:
North Texas Tollway Authority
5900 W. Plano Parkway
Plano, TX 75093
US
Email: bidpurchasing@ntta.org
Phone: (214) 461-2000
Print Format:
Bid Print New

File Attachments:
25026 Addendum 2
25026_Virtual Pre-Conference Presentation
25026 RFI Advanced Contact System Training Application
NO BID FORM
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Form Attachments:
Required Quote Attachments

NTTA Contract #:

25026-NTT-00-GS-CS

Amendments:
Amendment # Amendment Date Amendment Note

1


07/07/2025 01:19:16 PM

Administrative - No associated addendum, added virtual pre-conference presentation.

2


07/15/2025 08:29:42 AM

Addendum 2

Item # 1:

(

208

-
66

)



THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to seek information on the potential use of AI-powered applications that use artificial intelligence to simulate real-world customer interactions, providing contact center agents with targeted feedback and personalized learning experiences to improve skills and performance. | NIGP Codes: 208-66, 208-81 | Project Estimate: $0

NIGP Code:
208-66
Professional: Computer Training, E-learning, Hospital/Pharmacy, Legal, etc. Software, Microcomputer

Qty Unit Cost UOM Total Cost

1.0




EA - Each








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