Customer Information System (CIS) Software and Services
| Location: | Louisiana |
|---|---|
| Posted: | Nov 12, 2025 |
| Due: | Dec 15, 2025 |
| Agency: | State Government of Louisiana |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 123460-2025-SWB-84 |
| Publication URL: | To access bid details, please log in. |
| Bid Number | Description | Date Issued | Bid Open Date/Time |
| 123460-2025-SWB-84 |
Customer Information System (CIS) Software and Services Original: 123460-2025-SWB-84 |
10/29/2025 |
12/15/2025
11:00:00 AM CT
|
|
Contact Information for Bid # 123460-2025-SWB-84
|
| Department | Non State - Sewerage & Water Board of New Orleans |
| Section | Procurement Department |
| Dept Code | 123460 |
| Contact | Cashanna Moses |
| Address |
625 St. Joseph St. Rm. 133 New Orleans, LA 70165 |
| Phone | 504 585 2428 |
| cmoses@swbno.org | |
| URL | https://www.swbno.org |
Attachment Preview
REQUEST FOR PROPOSAL
Customer Information System (CIS)
Software and Services
Solicitation # 2025-SWB-84
Proposal Due Date: December 1, 2025
Proposal Due Time: 11:00 AM CST
Sewerage and Water Board of New Orleans
Request for Proposal
CIS Software and Services
2025-SWB-84
The Sewerage and Water Board of New Orleans (“SWBNO” or “the Board”) is soliciting proposals from
qualified providers for a fully integrated, vendor-hosted/cloud solution for a Customer Information System
(CIS) software and services, including software, hardware specifications, implementation and project
management, and other technology services.
RFP will be available October 29, 2025 for download at the following websites:
SWBNO: https://www2.swbno.org/business_bidspecifications.asp
LAPAC: https://wwwcfprd.doa.louisiana.gov/OSP/LaPAC/dspBid.cfm?search=department&term=181
A mandatory pre-bid conference for this RFP will be held on November 5, 2025, at 10:00 am CST at the
SWBNO Administration Building, 625 St. Joseph St. – Executive Boardroom, New Orleans, LA 70165 or if
you are unable to attend this in-person meeting, you can also join via teleconference call:
Microsoft TEAMS
Join the meeting now
Meeting ID: 276 026 136 163 9
Passcode: Ky7AX3RM
Dial in by phone
+1 504-224-8698,,613893066#
Phone conference ID: 613 893 066#
At this meeting, staff will discuss the scope of work, proposal requirements and respond to questions from the
attendees. Proposer’s failure to attend the mandatory pre-proposal conference will be disqualified from
presenting a bid submission.
Inquiries and/or Requests for Clarification are due to Cashanna K. Moses, on November 7, 2025, no later
than 5:00 pm CST via in writing or email to cmoses@swbno.org. All responses will be posted on or before
November 12, 2025.
Proposals will be received by the Sewerage and Water Board of New Orleans Procurement Department by
December 1, 2025, at 11:00 a.m. CST. For submission instructions, see proposal documents.
LATE PROPOSALS WILL NOT BE ACCEPTED.
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Table of Contents
PART I. ADMINISTRATIVE INFORMATION............................................................................................. 6
1.1 Request for Proposals .............................................................................................................................. 6
1.2 Proposal Preparation................................................................................................................................ 6
1.3 Point of Contact/ Inquiries/ Requests for Information: ........................................................................... 6
1.4 Questions and Answers ........................................................................................................................... 6
1.5 Submission of Proposals ......................................................................................................................... 6
1.6 Changes, Addendum, or Withdrawal of Proposals ................................................................................. 7
1.7 Prohibition of Communication ................................................................................................................ 8
1.8 Ownership ............................................................................................................................................... 8
1.9 Effect ....................................................................................................................................................... 8
1.10 Errors or Omissions................................................................................................................................. 8
1.11 Cost of Preparation .................................................................................................................................. 8
1.12 RFP Schedule Summary.......................................................................................................................... 8
1.13 Bid Protest Procedures ............................................................................................................................ 9
1.14 Public Records Request........................................................................................................................... 9
PART II. GENERAL INFORMATION ......................................................................................................... 10
2.1 Overview of the SWBNO........................................................................................................................ 10
2.2 Scope of Work ......................................................................................................................................... 10
2.2.1 Current Application Environment ...................................................................................................... 10
2.2.2 Current Technical Environment ......................................................................................................... 11
2.2.3 Expected Scope of System Solution................................................................................................... 12
2.2.4 Software Scope ................................................................................................................................... 12
2.2.5 Services Scope – Required Services .................................................................................................. 12
2.2.6 Summar of Organization Metrics ....................................................................................................... 13
2.3 Contract Terms and Compensation ......................................................................................................... 14
2.4 Payment ................................................................................................................................................... 14
2.5 Information .............................................................................................................................................. 14
2.6 Non-Collusion Statement ........................................................................................................................ 14
2.7 Non-Solicitation Statement ..................................................................................................................... 14
2.8 Convicted Felon Statement ..................................................................................................................... 14
2.9 Insurance Requirements .......................................................................................................................... 15
2.10 Right to Audit .......................................................................................................................................... 16
2.11 Confidential Information ......................................................................................................................... 17
2.12 Confidentiality Statement........................................................................................................................ 17
2.13 Subcontractor........................................................................................................................................... 17
3
2.14 Living Wage ............................................................................................................................................ 17
PART III. PROPOSAL EVALUATION AND SELECTION...................................................................... 18
3.1 Selection Committee ............................................................................................................................... 18
3.2 Technical Evaluation ............................................................................................................................... 18
3.2.1 Round 1 Evaluation: ........................................................................................................................... 19
3.2.2 Round 2 Evaluation: ........................................................................................................................... 19
3.3 Price Evaluation ...................................................................................................................................... 20
3.4 Best and Final Offer (BAFO) .................................................................................................................. 21
3.5 Notification.............................................................................................................................................. 21
PART IV. PROPOSAL SUBMISSION REQUIREMENTS ........................................................................ 22
4.1 TITLE PAGE .......................................................................................................................................... 22
4.2 TABLE OF CONTENTS ........................................................................................................................ 22
4.3 EXECUTIVE SUMMARY ..................................................................................................................... 23
4.4 COMPANY BACKGROUND................................................................................................................ 23
4.5 APPLICATION SOFTWARE ............................................................................................................. 23
4.6 Technical and Vendor-Hosted/Cloud Information .............................................................................. 23
4.7 Implementation Plan ............................................................................................................................... 24
4.7.1 General Implementation Approach......................................................................................... 24
4.7.2 Project Management Approach ............................................................................................... 24
4.7.3 Data Conversion and Migration .............................................................................................. 25
4.7.4 Data Analytics, Report and Form Development .................................................................... 25
4.7.5 Integrations and Interfaces....................................................................................................... 26
4.7.6 Training ...................................................................................................................................... 26
4.7.7 Organizational Change Management Approach.................................................................... 27
4.7.8 Testing ........................................................................................................................................ 27
4.7.9 Operational Redesign Approach.............................................................................................. 27
4.7.10 System Documentation and Manuals ...................................................................................... 27
4.7.11 Disaster Recovery Plan ............................................................................................................. 27
4.7.12 Knowledge Transfer.................................................................................................................. 28
4.8 Functional System Specifications........................................................................................................... 28
4.9 Staffing Plan .............................................................................................................................................. 29
4.10 Ongoing Support Services....................................................................................................................... 30
4.11 Client References ................................................................................................................................... 30
4.12 Subscription and Maintenance Agreement......................................................................................... 30
4.13 Exceptions and Deviations .................................................................................................................... 30
4.14 Economically Disadvantaged Business Program................................................................................ 30
4
4.15 Cost Proposal ......................................................................................................................................... 31
ATTACHMENT ................................................................................................................................................ 33
COVER SHEET .............................................................................................................................................. 33
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