Brand Name Justification for ServiceNow Software

The ServiceNow Software-as-a-Service (SaaS) is a cloud-based enterprise service management

platform that delivers the following capabilities on a single data structure, security model, and user

interface.

 Incident, Problem and Change Management

 Asset Lifecycle Management

 Field Service Management

 Service Level Management

 Service Catalogue

 Knowledge Management

 HR Service Delivery Management

 Facilities Management

 Security Operations Management

 Project Portfolio Management

 IT Financial Management

 Customer (Case) Service Management

 Workflow automation engine

 Analytics and Reporting

 Native Mobile application

 Flexible integration capabilities

 Custom Application Development IDE

The platform application, data storage, and infrastructure must have FedRAMP High JAB approval/certification. Additionally, the cloud platform must be delivered in a hot/hot, single tenant architecture, where the data collected and stored within the enterprise platform is secured from other federal customers.