Telephone Operator Support Services l KCVA | Base plus four (4) option years

Location: Missouri
Posted: Sep 10, 2026
Due: Sep 17, 2026
Agency: VETERANS AFFAIRS, DEPARTMENT OF
Type of Government: Federal
Category:
  • R - Professional, Administrative and Management Support Services
Solicitation No: 36C25526Q0654_1
Publication URL: To access bid details, please log in.
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Telephone Operator Support Services l KCVA | Base plus four (4) option years
Active
Contract Opportunity
Notice ID
36C25526Q0654_1
Related Notice
Department/Ind. Agency
VETERANS AFFAIRS, DEPARTMENT OF
Sub-tier
VETERANS AFFAIRS, DEPARTMENT OF
Office
255-NETWORK CONTRACT OFFICE 15 (36C255)
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General Information
  • Contract Opportunity Type: Presolicitation (Original)
  • Original Published Date: Sep 10, 2026 03:47 pm CDT
  • Original Response Date: Sep 17, 2026 03:00 pm CDT
  • Inactive Policy: 15 days after response date
  • Original Inactive Date: Oct 02, 2026
  • Initiative:
    • None
Classification
  • Original Set Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
  • Product Service Code: R426 - SUPPORT- PROFESSIONAL: COMMUNICATIONS
  • NAICS Code:
    • 561421 - Telephone Answering Services
  • Place of Performance:
    MO 64128
    USA
Description

The Department of Veterans Affairs, NCO 15 Contracting Office intends to release a commercial solicitation, to provide Telephone Operator Services for the Kansas City VA Medical Center located at 4801 East Linwood Boulevard, Kansas City MO 64128-2226. The Department of Veterans Affairs (VA), Kansas City VA Medical Center (KCVAMC), requires 24 hours per day, 7 days per week Telephone Operator Services in support of KCVAMC and all associated sites. Under this Performance Work Statement (PWS), the Contractor shall provide all personnel, supervision, management, and other resources necessary to perform on site telephone operator and telecommunications support services as described herein.





The government intends to award a single award Firm Fixed Price (FFP) base and four (4) option year(s) Contract. Individual bulk funded task orders will be issued by the NCO 15 Contracting Office. The North American Industry Classification System (NAICS) is 561421 (Telephone Answering Services), with a size standard of $19 Million.





The details including full specifications will be included in the solicitation, which will be released on or about September 10, 2026, the close date will be on or about September 17, 2026. The solicitation number is 36C25526Q0654.





Attention: Aubrey Visocsky (Contract Officer) at Aubrey.Visocsky@va.gov


Attachments/Links
Contact Information
Contracting Office Address
  • VA MEDICAL CENTER 4101 SOUTH 4TH STREET
  • LEAVENWORTH , KS 66048
  • USA
Primary Point of Contact
Secondary Point of Contact


History
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