REQUEST FOR PROPOSAL RFP NO. 2M26-2
PROFESSIONAL INFORMATION TECHNOLOGY AND SUPPORT SERVICES
CITY OF ALHAMBRA
POLICE DEPARTMENT
Request for Proposals
No. RFP2M26-2
for
PROFESSIONAL INFORMATION TECHNOLOGY
AND SUPPORT SERVICES
City of Alhambra – Police Department
211 South First Street
Alhambra, CA 91801
PROPOSALS DUE NO LATER THAN
5:00 P.M. ON WEDNESDAY, APRIL 15, 2026
RFP2M26-2 – Page 1
REQUEST FOR PROPOSAL RFP NO. 2M26-2
PROFESSIONAL INFORMATION TECHNOLOGY AND SUPPORT SERVICES
1. INTRODUCTION
The City of Alhambra Police Department (“APD”) is seeking proposals from qualified and experienced
consultants to provide Professional Information Technology (“IT”) and Support Services to the APD.
The project scope of work requires professional support of IT services for the APD using current
technological expertise, including maintenance of the APD’s computer network, planning for short-
term and long-terms IT goals, and the provision of excellent customer service.
2. RFP SCHEDULE AND PROCESS
The City anticipates the project schedule to be as follows:
Activity
Dates
Release of Request for Proposals (RFP)
March 17, 2026
Deadline for written RFP Questions
March 26, 2026, by 5:00 pm (PST)
Responses to Questions posted on City’s Website
April 2, 2026, by 5:00 pm (PST)
Proposal Submittal Deadline
April 15, 2026, 5:00 pm (PST)
City Council Award of Contract
May 11, 2026
*These dates may be changed at the discretion of the City of Alhambra. Changes to the due date for
questions or due date for proposal submittal will be made by written addendum.
3. RFP QUESTIONS
The City has attempted to provide all information available in this RFP and no formal pre-proposal
conference or communication will be held. It is the responsibility of each consultant to review, evaluate,
and as necessary, request any clarification. Questions must be submitted via e-mail to May Ung,
Records Manager at mung@alhambrapd.org with the subject line of: RFP No. RFP2M26-2
Professional Information Technology and Support Services.
All questions must be received by City no later than 5:00 pm (PST) on March 26, 2026. Questions
received by the City after this designated time will not be answered. Only written questions submitted
will be accepted and no response(s) other than those posted on the City’s website will be provided.
Responses by the City will be provided through the issuance of a formal Addenda to this RFP posted
on the City’s website on April 2, 2026, by 5:00 pm (PST). The Addendum with responses to questions
or requests for clarification will be posted on the City’s website at:
https://www.alhambraca.gov/bids.aspx.
It is the responsibility of interested parties to check the City’s webpage regularly for any potential new
information as it relates to this RFP. Clarifications and/or addenda will be issued at the City’s discretion.
The City reserves the right to amend or supplement this RFP before the deadline.
Failure to obtain clarifications and/or addenda from the City’s website shall not relieve the consultant
from being bound by any additional terms and conditions in the clarifications and/or addenda or from
considering additional information contained therein in preparing your proposal. Any harm to the
respondent from such failure shall not be valid grounds for a protest against award(s) made based upon
this solicitation.
Respondents shall not contact any City personnel, outside of the protocol established herein, with any
questions or clarifications concerning this RFP from the date this RFP is released until a selection is
announced by the City. The City reserves the right to reject any proposal for violation of this provision.
RFP2M26-2 – Page 2
REQUEST FOR PROPOSAL RFP NO. 2M26-2
PROFESSIONAL INFORMATION TECHNOLOGY AND SUPPORT SERVICES
4. PROPOSAL SUBMISSIONS
All proposals must be received by the Alhambra Police Department no later than 5:00 pm (PST),
April 15, 2026. Postmarks will not be accepted in lieu of this requirement. The consultant is solely
responsible for reading and completely understanding the requirements of the RFP.
Your submittal package shall include the following:
• One (1) original and three (3) printed hard copies of the proposal.
• One (1) electronic copy of your proposal in PDF format on a USB drive.
The proposal package must be sealed and clearly labeled to:
City of Alhambra – Police Department
Attention: May Ung, Records Manager
RFP- Professional Information Technology and Support Services
211 South First Street
Alhambra, CA 91801
DO NOT OPEN WITH REGULAR MAIL
Request for Proposals shall be couriered, hand-delivered or mailed. Request for Proposals will not be
accepted by facsimile transmission or other telecommunication or electronic means. Consultants
assume the risk of the method of dispatch chosen and any costs associated with delivery. Request for
Proposals arriving after the deadline will be returned unopened to the senders.
Request for Proposals may be withdrawn up and until the deadline date and time for final submission
as noted in the Request for Proposal.
Any contract awarded hereunder shall become effective or enforceable against the City of Alhambra
only when a formal written contract has been duly executed by the appropriate officers of the City of
Alhambra.
Each consultant shall specify whether such bidder is a corporation, a partnership, or an individual. If a
corporation, designate the name of the state of incorporation; if a partnership, the bidder shall state the
names and addresses of all partners.
The City of Alhambra reserves the right to accept or reject any or all bids, to waive any informality, to
negotiate separately with competing Bidders and to accept the proposal deemed to be in the best interest
of the City of Alhambra.
5. PROJECT BACKGROUND
The City of Alhambra Police Department is interested in receiving responsive and competitive proposal
from experienced and qualified Consultants to provide Professional Information Technology and
Support Services, specifically in the areas of desktop technician support, network analysis and
administration, software support, and computer/server operations. The APD is interested in creative,
cost-effective, and service-oriented proposals for the delivery of the described services. On-site support
for PC/Network tasks and all Public Safety tasks is a requirement. If programming support for the
remaining area is proposed to be other than on-site, the bidder must demonstrate how this has been
RFP2M26-2 – Page 3
REQUEST FOR PROPOSAL RFP NO. 2M26-2
PROFESSIONAL INFORMATION TECHNOLOGY AND SUPPORT SERVICES
accomplished in the past while maintaining service levels equivalent to the APD’s current service
levels.
The IT Division for the APD supports a 24 hours a day/7 days a week operation that operates 365 days
a year. Due to the needs for Public Safety support, all staff involved with this contract must be
DEPARTMENT OF JUSTICE/CLETS certified and pass an extensive background check prior to
employment. Due to the specialized nature of Public Safety software and systems, Consultants with
experience in this area are highly desirable. IT staff are also responsible for standby support with a
maximum response time of thirty (30) minutes outside of the normal work schedule.
The APD is requesting pricing information from Consultants for:
1. Maintenance and Support Services include help desk services; addressing hardware and
software issues related to computers, software, peripherals, and network infrastructure;
diagnostics, part replacements, software installs and patches; performing and verifying
backups, and regular maintenance at both the network and workstation levels, including
verifying or manually running anti-virus /spam protection.
2. Problem Resolution Services include working with third party vendors and maintenance
companies to diagnose and resolve hardware, software and communication issues; referral or
service requests to third party service companies as required (by existing contract, agreement,
or warranty); maintenance and support functions (where agreed upon with the third party
company); and working with service provides (local cable, fiber optic, internet, etc.)
3. System Management Service include documentation of the current system(s), verification of
operational levels of the current system (both hardware and software), evaluation and
recommendation of changes to the system (for inclusion in an Information Technology
Strategic Plan), and assistance in implementing corrections and changes to the system.
A. CURRENT INFORMATION TECHNOLOGY ENVIRONMENT
Currently the APD computer systems consist of eight (8) physical servers and thirty-seven (37)
virtual servers (VM). Networking equipment consists of hardware from Cisco, Dell, Palo Alto, and
HP. The department has about ninety-five (95) workstations and laptops. This includes thirty (30)
mobile data computers (MDC) for the patrol fleet. In addition, the department has about fifty (50)
VDI terminals.
The APD is using VMWare for virtualization of both servers and workstations. Veeam is being
used to backup critical infrastructure and includes cloud storage.
Workstations utilize a standard software suite, as well as specialized applications. The standard
workstation has the following configurations: Microsoft Windows 11, Microsoft Office 365, ESET
Antivirus, and Adobe Reader/Standard/Professional.
In addition to the standard software suite, the APD utilize specialized software:
• Laserfiche for optical imaging
• Motorola Spillman FLEX computer-aided dispatch (CAD) and records management system
(RMS)
• Axon Evidence.com for in-car cameras, body-worn cameras, and digital evidence
• inTime Scheduling Software
RFP2M26-2 – Page 4
REQUEST FOR PROPOSAL RFP NO. 2M26-2
PROFESSIONAL INFORMATION TECHNOLOGY AND SUPPORT SERVICES
• MFA
• File-on-Q Evidence
• Justice Date Interface Controller (JDIC)
• Peregrine
• Flock
• Vigilant
• Genetec CCTV Software
*Software listing includes most commonly used but is not all inclusive
B. CONSULTANT REQUIREMENTS
• Participate in the analysis of hardware and software requirements, technology improvement
opportunities, and IT operational improvements.
• Improve network security and system back-ups and archival practices.
• IT Strategic Plan services.
• File server set-up and maintenance.
• Back-up server set-up and support.
• Cloud services.
• Mobile application management.
• Provide information and assistance in developing an enhanced mobile computing environment.
• Train Police Department personnel in use of desktop systems and implementations.
• Ensure high availability of systems across the LAN and WAN network.
• Ensure compliance with FBI’s Criminal Justice Information Services (CJIS) and Department
of Justice’s California Law Enforcement Telecommunications System (CLETS) policies and
procedures, industry standards, and best practices.
• Develop and maintain policies and procedures related to network security, servers and client
access, Active Directory, Exchange, Firewalls, VPN, Secure remote access, internet access,
virus protection, and security filtering.
• Ensure Communications and data security protocols, and protect against unauthorized access,
intrusion, modification, or destruction.
• Monitor and create reports on all servers, network, telecommunications, internet, and database
activity.
• Troubleshoot and resolve network access and communications problems.
• Management of LAN/WAN/Wireless, set-up internet connective, and iOS device support.
• Promote open and timely communication within and among department personnel.
• Maintain a high level of current knowledge regarding systems, technology, and
communication.
• Meet with department personnel to analyze IT needs and create solutions that are a good fit for
the organization and solve problems of computer systems by modifying and enhancing
hardware, software, printing and desktop publishing techniques, Customer Relationship
Management.
• On a weekly basis, submit a written description of any critical problems/issues that need to be
resolved to prevent a failure of network services; daily, if it is extremely critical.
• On a monthly basis, submit a report summarizing the performance of all servers, network,
telecommunications, internet, and databases, highlighting any problems, recurring errors, or
suspected security breaches. This report should be structured in a days/hours format so that it
can be tied back to the vendor’s invoice(s).
RFP2M26-2 – Page 5
This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.
