Request for Proposals Information Technology (IT) Managed Services & Strategic Support

Location:	Florida
Posted:	May 6, 2026
Due:	May 20, 2026
Agency:	City of Flagler Beach
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services R - Professional, Administrative and Management Support Services
Solicitation No:	FB2026-2005
Publication URL:	To access bid details, please log in.

Bid Number:	FB2026-2005
Bid Title:	Request for Proposals Information Technology (IT) Managed Services & Strategic Support
Category:	Invitation to Bid
Status:	Open

Description:

The City of Flagler Beach (“City”) is soliciting Proposals from experienced and qualified firms to provide comprehensive Information Technology (IT) managed services. Services include, but are not limited to, ongoing IT support, strategic planning, cybersecurity services, and cloud infrastructure management.

The purpose of this RFP is to establish a pool of pre-qualified firms capable of supporting the City’s transition to a modern, secure, scalable, and responsive IT operating environment.

The City currently supports approximately 137 users across multiple departments, including Administration, Finance, Public Works, Community Development, Parks & Recreation, Library Services, Fire Department, and Police Department.

Publication Date/Time:

5/6/2026 5:10 pm

Publication Information:

Palm Coast Observer

Closing Date/Time:

5/20/2026 5:00 pm

Submittal Information:

Penny Overstreet, City Clerk 105 S. 2nd Street Flagler Beach, Florida 32136

Bid Opening Information:

5:00 pm EST May 20, 2026

Contact Person:

Penny Overstreet
City Clerk
poverstreet@cityofflaglerbeach.com

Download Available:

yes

Fee:

N/A

Business Hours:

Monday-Friday 8:00 to 5:00

Qualifications:

Responding firms must demonstrate:
•        A minimum of five (5) years of experience providing managed IT services
•        Experience supporting municipal or government entities (preferred)
•        Adequate staffing levels with relevant technical certifications
•        CJIS compliance/certification for access to Police Department systems
•        Authorization to conduct business in the State of Florida

Attachment Preview

City of Flagler Beach

REQUEST FOR PROPOSAL (RFP)

Information Technology (IT) Managed Services & Strategic Support

I. INTRODUCTION

A. General Information

The City of Flagler Beach (“City”) is soliciting Proposals from experienced and qualified firms

to provide comprehensive Information Technology (IT) managed services. Services include, but

are not limited to, ongoing IT support, strategic planning, cybersecurity services, and cloud

infrastructure management.

The purpose of this RFP is to establish a pool of pre-qualified firms capable of supporting the

City’s transition to a modern, secure, scalable, and responsive IT operating environment.

The City currently supports approximately 137 users across multiple departments, including

Administration, Finance, Public Works, Community Development, Parks & Recreation, Library

Services, Fire Department, and Police Department.

B. Submission Requirements

• One (1) original, five (5) printed copies, and one (1) electronic copy (PDF format)

• Submission Deadline: 20 May 2026 at 5pm EST

• Proposals received after the deadline will not be accepted

• The City of Flagler Beach is not responsible for late deliveries or mail delays

• Proposals shall be enclosed in a sealed package, clearly marked RFP

Information Technology (IT) Managed Services & Strategic Support

• Delivery Address:

City Clerk

105 S. 2nd Street

Flagler Beach, FL 32136

II. PURPOSE & OBJECTIVES

The City’s objectives include:

1. Transitioning to a responsive co-managed IT service delivery model

2. Improving service response times and overall user satisfaction

3. Consolidating redundant systems, applications, and licensing

4. Strengthening the City’s cybersecurity posture

5. Continuing migration to secure, cloud-based infrastructure

III. SCOPE OF SERVICES

The selected firm(s) will be expected to provide services including, but not limited to:

• Helpdesk & End-User Support

24/7 support for emergency personnel; standard business hours for all other users

• Infrastructure Support

Management and maintenance of servers, networks, and on-premises systems

• Cloud Services

Support and administration of platforms such as Microsoft 365, Entra ID, backup

solutions, and related systems; including cloud migrations

• Cybersecurity Services

Endpoint detection and response (EDR), multi-factor authentication (MFA), security

awareness training, vulnerability management, and incident response

• Strategic IT Leadership

Development of a five-year IT strategic plan, including a roadmap for cloud adoption and

modernization

• Asset Management & Procurement

Inventory tracking, lifecycle management, procurement, and system configuration

• Business Continuity & Disaster Recovery

Planning, implementation, and ongoing testing

IV. CONTRACT AND RENEWAL TERMS

• Contract Length

Vendors should provide terms for 1, 3 and 5 year contracts

• Renewal Terms

Upon acceptance, The City of Flagler Beach or the selected Vendor shall provide 180

days’ notice of non-renewal

V. SERVICE LEVEL EXPECTATIONS (SLAs)

Vendors shall meet or exceed the following response times:

• Critical: 1 hour

• High Priority: 2 hours

• Medium Priority: 4 hours

• Low Priority: 1 business day

VI. MINIMUM QUALIFICATIONS

Responding firms must demonstrate:

• A minimum of five (5) years of experience providing managed IT services

• Experience supporting municipal or government entities (preferred)

• Adequate staffing levels with relevant technical certifications

• CJIS compliance/certification for access to Police Department systems

• Authorization to conduct business in the State of Florida

VII. RESPONSE FORMAT

Submissions should be organized as follows:

1. Company Overview

2. Relevant Experience & References

3. Technical Approach & Methodology

4. Staffing Plan and Key Personnel

5. SOC/NOC Capabilities

6. Helpdesk & Support Model

7. Pricing Structure

8. Exceptions or Deviations

9. Questions and addendums will be posted publicly throughout the process

10. Limit responses to 35 pages

VIII. EVALUATION CRITERIA

Submissions will be evaluated based on the following:

• Relevant Experience – 25%

• Technical Approach – 25%

• Service Levels & Support Model – 20%

• Strategic Value & Innovation – 15%

• Pricing Structure – 15%

Proposals will be evaluated by a team selected by the City of Flagler Beach

IX. GENERAL TERMS

The City reserves the right to reject any or all submissions, request clarifications, negotiate scope

and pricing, and/or select one or multiple firms deemed to be in the best interest of the City.

X. ANTICIPATED SCHEDULE

• RFP Issued – 06 May 2026

• Questions Due – 13 May 2026

• Responses Due – 20 May 2026

• Commission Approval – 09 July 2026

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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Request for Proposals Information Technology (IT) Managed Services & Strategic Support

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See also