DIGITAL LITERACY TRAINING PROGRAM FOR SENIORS

City of Durham
Request for Proposal (RFP) #26-1060
Date of Issue: April 29, 2026
Due Date: May 13, 2026
DIGITAL LITERACY TRAINING PROGRAM FOR SENIORS
Through this RFP, the City of Durham is seeking proposals from qualified Contract
Service Providers to deliver training to Durham's senior community that reduces digital
hesitancy and increases digital literacy.
Questions about this RFP should be directed to:
Project Manager Patrice Carroll
Title Digital Inclusion & Community Engagement Manager
Department Community Partnerships and Engagement Department
Address 101 City Hall Plaza, Durham, NC 27701
Telephone 919-560-4122 Ext. 33260
Email patrice.carroll@durhamnc.gov
10. DATE OF RFP
The date of issuance of this RFP is April 29, 2026; the due date for submitting proposals for this
RFP is May 13, 2026.
20. PROJECT MANAGER AND CONTACT WITH CITY
Direct questions and concerns about the RFP:
Attn: Patrice Carroll
Community Partnerships and Engagement Department
City of Durham
101 City Hall Plaza
Durham, NC 27701
Email: patrice.carroll@durhamnc.gov
Phone: 919-560-4122 Ext. 33260
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DESCRIPTION OF PROJECT AND NATURE OF RFP
30. Project
This initiative aims to build digital skills and resilience among Durham's senior community. This
program is designed to provide training to address digital hesitancy and digital training needs
among seniors.
Background: The senior population is expected to grow as more retirees are drawn to the area's
amenities and relatively low cost of living for those on fixed income. While many of these seniors
may have basic computer skills, maintaining seniors' ability to access healthcare, social
services, and staying connected with family and community improves their quality of life and
reduces social isolation. This support may lead to reduced healthcare costs and increased
community engagement, and contribute to a more inclusive and healthier society, which in turn
positively impacts the local economy and community well-being.
40. SCOPE OF WORK
The selected contractor will be responsible for the following:
Conduct Outreach and Engagement
o Identify and partner with senior-serving organizations.
o Promote digital literacy programs through outreach.
Design and Deliver Training
o Develop and implement digital literacy training tailored to seniors' needs.
o Include modules on:
Basic computer and mobile device use
Internet safety and privacy
Accessing telehealth and online social services
Using communication tools (email, video calls, messaging apps)
Provide Ongoing Support
o Create printed and digital resource guides for continued learning
Ensure Accessibility
o Provide adaptive technologies or accommodations for seniors with disabilities.
o Ensure materials are available in multiple languages as needed.
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Monitoring & Evaluation
o Participation Metrics
Number of seniors enrolled and attended the digital literacy program.
Demographic breakdown (age, gender, language, etc.).
o Skill Development: Conduct pre-training and post-training assessments to
measure
Digital skill improvement
Identify digital hesitancy, access barriers, and baseline skills.
Confidence in using technology
Measure progress, capture skills gained, and evaluate overall
impact
o Impact Evaluation: Collect qualitative feedback through surveys or interviews on:
Improved access to healthcare and social services
Increased social connectivity and reduced isolation
Overall satisfaction with the program
o Reporting
Track and document the number of seniors participating in the digital
literacy programs.
Collect and summarize participant feedback to assess how improved
digital skills are enhancing seniors' ability to access services and engage
with their communities.
Conduct pre- and post-training assessments to measure improvements
in digital skills and confidence.
Include success stories and testimonials where available.
50. COMPENSATION AMOUNT AND SCHEDULE
Compensation for the services proposed in this RFP should be based on providing digital
awareness training within the Durham senior living communities to address digital hesitancy and
digital training needs. The contractor shall propose a detailed, itemized budget with anticipated
costs associated with the project as part of its RFP submittal. The budget should clearly identify
expenses by category. The total dollar amount to be paid under this contract by the City to the
Contractor shall not exceed $50,000 regardless of actual or projected expenses. All costs
associated with the proposed scope of work must be covered within this amount.
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60. DEFINITIONS IN THIS RFP: CITY, RFP, PROPOSAL, CANDIDATE,
CONTRACTOR, SHOULD
Unless the context indicates otherwise - (a) The expressions "RFP," "this RFP," and "the RFP"
refer to this document as it may be amended or updated. (b) "City" and "city" mean the City of
Durham. (c) The "proposal" is the response of a person, firm, or corporation proposing to provide
the services sought by this RFP. (d) The word "Candidate" or "candidate" is the person, firm, or
corporation that submits a proposal or that is considering submitting a proposal. (e) The word
"Contractor" or "contractor" is the person, firm, or corporation with which the City enters into a
contract to provide the services sought by this RFP. That is, "contractor" generally refers to a
successful candidate that has obtained a fully executed contract with the City, while
"candidate" is generally reserved to the stage before a contract has been signed. (f) The word
"should" is used to tell candidates what the City thinks it wants and/or what the project manager
thinks is best. Candidates that want to increase the likelihood of being selected will, in general,
do what the RFP says candidates "should" do, but failure to comply with all "shoulds" will not
necessarily and automatically result in rejection.
70. CONTRACT
The City anticipates that the conclusion of the RFP process will be a contract between the City
and the successful candidate under which the successful candidate will provide the goods and
services generally described in this RFP. It is the City's intention to use the contract that is
attached as Exhibit A, modified and filled in to reflect the RFP and the proposal. If a candidate
objects to any of the contract, it should state the objections in its proposal.
80. RESERVED
85. RESERVED
90. BONDS
No performance bond or payment bond is required for this contract.
100. INSURANCE (Risk Management)
The Contractor agrees to maintain on a primary basis, at its sole expense, and at all times during
the life of this contract the following applicable coverages and limits. The requirements
contained herein, as well as the City's review or acceptance of insurance maintained by the
Contractor, is not intended to, and shall not in any manner, limit or qualify the liabilities or
obligations assumed by the Contractor under this contract.
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Commercial General Liability - Combined single limit of no less than $1,000,000 each
occurrence and $2,000,000 aggregate. Coverage shall not contain any endorsement excluding
or limiting Product/Completed Operations, Contractual Liability, Cross Liability, or Personal and
Advertising Injury Liability.
Automobile Liability - Limits of no less than $1,000,000 Combined Single Limit. Coverage shall
include liability for Owned, Non-Owned, and Hired automobiles. In the event the Contractor
does not own automobiles, the Contractor agrees to maintain coverage for Hired and Non-
Owned Auto Liability, which may be satisfied by way of endorsement to the Commercial General
Liability policy or by separate Auto Liability policy. Automobile coverage is necessary only if
vehicles are used in the provision of services under this contract or are brought on a City site.
Umbrella or Excess Liability - The Contractor may satisfy the minimum liability limits required
above under an Umbrella or Excess Liability policy. There is no minimum Per Occurrence limit of
liability under the Umbrella or Excess Liability. However, the Annual Aggregate limits shall not
be less than the highest "Each Occurrence" limit for required policies. The Contractor agrees to
endorse the City as an "Additional Insured" on the Umbrella or Excess Liability unless the
certificate of insurance states the Umbrella or Excess Liability provides coverage on a "Follow-
Form" basis.
Workers' Compensation & Employers Liability - The Contractor agrees to maintain Worker's
Compensation Insurance in accordance with Chapter 97 of the North Carolina General Statutes
and with Employer Liability limits of no less than $1,000,000 for each accident, each employee,
and policy limit. This policy must include a waiver of subrogation.
Additional Insured - The Contractor agrees to endorse the City as an Additional Insured on the
Commercial General Liability. The Additional Insured shall read "City of Durham as its interest
may appear".
Certificate of Insurance - The Contractor agrees to provide the City a certificate of insurance
evidencing that all coverage, limits, and endorsements required herein are maintained and in
full force and effect, and certificates of insurance shall provide a minimum thirty (30) day
endeavor to notify, when available, by the Contractor's insurer. If the Contractor receives a non-
renewal or cancellation notice from an insurance carrier affording coverage required herein or
receives notice that coverage no longer complies with the insurance requirements herein, the
Contractor agrees to notify the City within five (5) Business Days with a copy of the non-renewal
or the cancellation notice or with written specifics as to which coverage is no longer in
compliance. The Certificate Holder address should appear as follows:
City of Durham
Attn: Community Partnerships and Engagement
101 City Hall Plaza
Durham, NC 27701
All primary insurance carriers must be authorized to do business in North Carolina. As used in
this contract, "Business Day" is defined as any day other than Saturdays, Sundays, and any legal
holiday recognized by the City pursuant to City Code Section 42-16, as amended.
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110. DISCRETION OF THE CITY
A. The City of Durham reserves the right to reject any or all proposals.
B. NOTWITHSTANDING anything to the contrary in this document or in any addendums to this
document, unless the contrary provision refers specifically to this provision, the City reserves
the right (i) to negotiate changes of any nature with any candidate with respect to any term,
condition, or provision in this document and/or in any proposals, whether or not something is
stated to be mandatory and whether or not it is said that a proposal will be rejected if certain
information or documentation is not submitted with it, and (ii) to enter into an agreement for
some or all of the work with one or more persons, firms, or corporations that do not submit
proposals. For example, all deadlines are for the administrative convenience or needs of the
City and may be waived by the City in its discretion. This subparagraph B applies to the entire
RFP, including the UBE portions.
C. Where the City asks or tells candidates to do stated things, such as that a proposal should
follow a stated format or that the candidate should do stated things in seeking the contract, the
City may reject a proposal because it does not comply with those requests, so the candidate is
adding to its risk of rejection by non-compliance. Still, the City may, in its discretion, waive non-
compliance. This subsection (C) does not limit subsections (A) and (B).
D. Of course, once a contract is signed, the parties to the contract may enforce the contract
according to its terms as allowed by applicable law.
SCHEDULE
120. SCHEDULE
This schedule is the City's best estimate of the schedule that will be followed. If a component of
this schedule is delayed, the rest of the schedule will be shifted by the same number of days.
Timeline for RFP Process
RFP Posting/Bid Released to Vendors: 4/29/2026
Deadline to Submit Questions about the RFP by 5:00 PM: 5/8/2026
Deadline to ELECTRONICALLY submit RFP by 5:00 PM: 5/13/2026
Selection of candidate (s): 5/18/2026
Final decision: 5/20/2026
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130. KEEPING PROPOSALS OPEN
All proposals will remain open and valid for the City to accept for a period of 60 days after the
deadline for submission of proposals. The Project Manager may release candidates from this
obligation by a written letter that specifically refers to this paragraph if he or she determines that
the candidate and/or the proposal will not meet the City's needs.
140. DEADLINE TO SUBMIT PROPOSALS
Candidates should see that their Proposals are received via email to
patrice.carroll@durhamnc.gov by 5:00 PM on May 13, 2026
GETTING MORE INFORMATION ON THE PROJECT AND RFP PROCESS
150. QUESTIONS
Questions about the RFP and the RFP process should be submitted electronically to Patrice
Carroll at patrice.carroll@durhamnc.gov by 5:00 PM on May 8, 2026
160. RESERVED
170. Updates and Revisions to RFP
If you have supplied the Project Manager with your preferred method of contact (email, fax,
etc.), updates to this RFP ("addendums" or "addenda") will be sent to you in that manner. This
RFP and addendums are normally posted on the City's website, on the Purchasing Division's
webpage. Check that webpage to see that you have received all addenda at: Bid Postings *
Durham, NC * CivicEngage
180. EVALUATION CRITERIA
If an award is made, it is expected that the City's award will be to the candidate
who agrees to meet the needs of the City. Several relevant matters will be
considered, including qualifications and cost.
190. Understanding of the Project- 15 points
Proposals will be evaluated against the questions set out below.
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(a) How well has the candidate demonstrated a thorough
understanding of the purpose and scope of the project?
(b) How well has the candidate identified issues and potential
problems related to the project?
(c) How well has the candidate demonstrated that it understands
the deliverables the City expects it to provide?
200. Methodology Used for the Project- 20 points
Proposals will be evaluated against the questions set out below.
(a) How well does the methodology depict a logical approach
to fulfilling the requirements of the RFP?
(b) How well does the methodology match and contribute
to achieving the objectives set out in the RFP?
(c) How well does the methodology interface with the schedule in the RFP?
210. Plan for the Project- 30 points
Proposals will be evaluated against the questions set out below.
(a) How well does the plan support all of the project
requirements and logically lead to the deliverables required in
the RFP?
(b) How well is accountability completely and clearly defined?
(c) Does it appear that the candidate can meet the schedule set out in the RFP?
(d) Has the candidate offered alternate deliverables and gone
beyond the minimum tasks necessary to meet the objectives of
the RFP?
(e) Is the proposal practical, feasible, and a reasonable budget?
(f) How well have potential problems been identified?
(g) Is the proposal responsive to all material requirements in the RFP?
220. Experience and Qualifications- 35 points
Proposals will be evaluated against the questions set out below.
(a) Do the individuals assigned to the project have experience on
similar projects in similar jurisdictions?
(b) How knowledgeable are the candidate's personnel of the
local area and how many individuals have worked in the area
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previously?
(c) How well has the candidate demonstrated experience in
completing similar projects on time?
(d) How well has the candidate demonstrated a knowledge of the
subject matter?
(e) How reasonable are the candidate's cost estimates?
230. CONTRACT COST
The lowest cost proposal will receive the maximum number of points allocated to cost. Cost is
one of a number of factors, so a candidate with the lowest cost cannot count on being selected.
CONTENTS OF PROPOSAL
240. CONTENTS OF PROPOSAL
The proposal should include sections, numbered as follows:
1. Contact information. Include the candidate's name and address, and the contact
information (name, mailing address, email address, fax number, and telephone number) of the
person whom the City should contact regarding the proposal.
2. Legal Status of the Candidate and Signers. State the full, exact name of the candidate.
State whether the candidate is an individual, corporation, limited partnership, general
partnership, limited liability company, professional corporation, professional association, etc. If
it is anything other than an individual or a general partnership, specify the State under which the
entity is organized. If the State under which the entity is organized is not North Carolina, specify
whether the candidate has received a certificate of authority from the N. C. Secretary of State to
transact business in North Carolina. State whether the entity is in existence at the time the
proposal is submitted, and if not, whether and when the candidate intends to o(cid:431)icially form the
entity. State the names and titles of the individuals who will sign the contract with the City.
3. Qualifications, References, and Licenses. This part should include the candidate's
experience on similar projects and include three (3) to five (5) references and how to contact
them.
List the candidate's current licenses, certifications, and credentials that are pertinent to this
project.
4. Project Team, Location of Work, and Subcontracting. State the names and qualifications of
the individuals who will have responsibility for this project. Proposals should state to what
extent, if any, the work may be subcontracted.
5. Methods and Procedures.
Address all expectations listed in the Scope of Work section of this RFP and describe the
method and procedures you will use to meet a TBA implementation schedule.
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6. Compensation. Explain the entire compensation arrangement that you propose.
7. Assumptions regarding City of Durham Actions and Participation. If your proposal
assumes that the City will take certain actions, provide facilities, or do anything else, you should
state these assumptions explicitly.
8. UBE Participation.
Exempt from the EOP process due to the funding source. No statement is required.
8.5 Small Local Business Enterprises (SLBEs)
10. Conflict of Interest. If the candidate has any grounds to believe there could be a conflict of
interest, such as that a City employee who is involved in awarding the contract has a connection
with the candidate, please explain.
11. Non-collusion.
Sign the following and include it with your response:
NON-COLLUSION AFFIDAVIT
By executing this proposal, I certify that this proposal is submitted to the City of
Durham competitively and without collusion. I am authorized to represent the
candidate both in submitting this bid and in making this Non-collusion Affidavit. To the
best of my knowledge and belief, (1) the candidate has not violated N. C. General
Statute section 133-24 in connection with the proposal, (2) the candidate has not
entered into any agreement, participated in any collusion, or otherwise taken any action
in restraint of free competitive bidding in connection with its proposal, and (3) the
candidate intends to do the work with its own bonafide employees or subcontractors
and is not bidding for the benefit of another contractor. The neuter includes the
masculine and the feminine. The candidate to which this Non-Collusion Affidavit refers
is:
________________________________________________________.
(insert name of candidate)
_____________________________________________
(signature of individual)
ACKNOWLEDGMENT
Type or print name of the individual who signed the affidavit:
_______________________________________ .
Type or print the name of Notary Public signing this acknowledgment:
_____________________________________
Place where acknowledgment occurred: County of __________________, State of
________
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