DIGITAL LITERACY TRAINING PROGRAM FOR SENIORS

Location:	North Carolina
Posted:	Apr 29, 2026
Due:	May 13, 2026
Agency:	City of Durham
Type of Government:	State & Local
Category:	U - Education and Training Services
Solicitation No:	26-1060
Publication URL:	To access bid details, please log in.

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City of Durham

Request for Proposal (RFP) #26-1060

Date of Issue: April 29, 2026

Due Date: May 13, 2026

DIGITAL LITERACY TRAINING PROGRAM FOR SENIORS

Through this RFP, the City of Durham is seeking proposals from qualiﬁed Contract

Service Providers to deliver training to Durham’s senior community that reduces digital

hesitancy and increases digital literacy.

Questions about this RFP should be directed to:

Project Manager

Patrice Carroll

Title

Digital Inclusion & Community Engagement Manager

Department

Community Partnerships and Engagement Department

Address

101 City Hall Plaza, Durham, NC 27701

Telephone

919-560-4122 Ext. 33260

patrice.carroll@durhamnc.gov

10. DATE OF RFP

The date of issuance of this RFP is April 29, 2026; the due date for submitting proposals for this

RFP is May 13, 2026.

20. PROJECT MANAGER AND CONTACT WITH CITY

Direct questions and concerns about the RFP:

Attn: Patrice Carroll

Community Partnerships and Engagement Department

City of Durham

101 City Hall Plaza

Durham, NC 27701

Email: patrice.carroll@durhamnc.gov

Phone: 919-560-4122 Ext. 33260

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12.3.2025 COD Model RFP

DESCRIPTION OF PROJECT AND NATURE OF RFP

30. Project

This initiative aims to build digital skills and resilience among Durham’s senior community. This

program is designed to provide training to address digital hesitancy and digital training needs

among seniors.

Background: The senior population is expected to grow as more retirees are drawn to the area's

amenities and relatively low cost of living for those on ﬁxed income. While many of these seniors

may have basic computer skills, maintaining seniors’ ability to access healthcare, social

services, and staying connected with family and community improves their quality of life and

reduces social isolation. This support may lead to reduced healthcare costs and increased

community engagement, and contribute to a more inclusive and healthier society, which in turn

positively impacts the local economy and community well-being.

40. SCOPE OF WORK

The selected contractor will be responsible for the following:

 Conduct Outreach and Engagement

o Identify and partner with senior-serving organizations.

o Promote digital literacy programs through outreach.

 Design and Deliver Training

o Develop and implement digital literacy training tailored to seniors’ needs.

o Include modules on:

 Basic computer and mobile device use

 Internet safety and privacy

 Accessing telehealth and online social services

 Using communication tools (email, video calls, messaging apps)

 Provide Ongoing Support

o Create printed and digital resource guides for continued learning

 Ensure Accessibility

o Provide adaptive technologies or accommodations for seniors with disabilities.

o Ensure materials are available in multiple languages as needed.

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12.3.2025 COD Model RFP

 Monitoring & Evaluation

o Participation Metrics

 Number of seniors enrolled and attended the digital literacy program.

 Demographic breakdown (age, gender, language, etc.).

o Skill Development: Conduct pre-training and post-training assessments to

measure

 Digital skill improvement

 Identify digital hesitancy, access barriers, and baseline skills.

 Confidence in using technology

 Measure progress, capture skills gained, and evaluate overall

impact

o Impact Evaluation: Collect qualitative feedback through surveys or interviews on:

 Improved access to healthcare and social services

 Increased social connectivity and reduced isolation

 Overall satisfaction with the program

o Reporting

 Track and document the number of seniors participating in the digital

literacy programs.

 Collect and summarize participant feedback to assess how improved

digital skills are enhancing seniors’ ability to access services and engage

with their communities.

 Conduct pre- and post-training assessments to measure improvements

in digital skills and confidence.

 Include success stories and testimonials where available.

50. COMPENSATION AMOUNT AND SCHEDULE

Compensation for the services proposed in this RFP should be based on providing digital

awareness training within the Durham senior living communities to address digital hesitancy and

digital training needs. The contractor shall propose a detailed, itemized budget with anticipated

costs associated with the project as part of its RFP submittal. The budget should clearly identify

expenses by category. The total dollar amount to be paid under this contract by the City to the

Contractor shall not exceed $50,000 regardless of actual or projected expenses. All costs

associated with the proposed scope of work must be covered within this amount.

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12.3.2025 COD Model RFP

60. DEFINITIONS IN THIS RFP: CITY, RFP, PROPOSAL, CANDIDATE,

CONTRACTOR, SHOULD

Unless the context indicates otherwise – (a) The expressions “RFP,” “this RFP,” and “the RFP”

refer to this document as it may be amended or updated. (b) “City” and “city” mean the City of

Durham. (c) The “proposal” is the response of a person, ﬁrm, or corporation proposing to provide

the services sought by this RFP. (d) The word “Candidate” or “candidate” is the person, ﬁrm, or

corporation that submits a proposal or that is considering submitting a proposal. (e) The word

“Contractor” or “contractor” is the person, ﬁrm, or corporation with which the City enters into a

contract to provide the services sought by this RFP. That is, “contractor” generally refers to a

successful candidate that has obtained a fully executed contract with the City, while

“candidate” is generally reserved to the stage before a contract has been signed. (f) The word

“should” is used to tell candidates what the City thinks it wants and/or what the project manager

thinks is best. Candidates that want to increase the likelihood of being selected will, in general,

do what the RFP says candidates “should” do, but failure to comply with all “shoulds” will not

necessarily and automatically result in rejection.

70. CONTRACT

The City anticipates that the conclusion of the RFP process will be a contract between the City

and the successful candidate under which the successful candidate will provide the goods and

services generally described in this RFP. It is the City’s intention to use the contract that is

attached as Exhibit A, modiﬁed and ﬁlled in to reﬂect the RFP and the proposal. If a candidate

objects to any of the contract, it should state the objections in its proposal.

80. RESERVED

85. RESERVED

90. BONDS

No performance bond or payment bond is required for this contract.

100. INSURANCE (Risk Management)

The Contractor agrees to maintain on a primary basis, at its sole expense, and at all times during

the life of this contract the following applicable coverages and limits. The requirements

contained herein, as well as the City’s review or acceptance of insurance maintained by the

Contractor, is not intended to, and shall not in any manner, limit or qualify the liabilities or

obligations assumed by the Contractor under this contract.

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12.3.2025 COD Model RFP

Commercial General Liability – Combined single limit of no less than $1,000,000 each

occurrence and $2,000,000 aggregate. Coverage shall not contain any endorsement excluding

or limiting Product/Completed Operations, Contractual Liability, Cross Liability, or Personal and

Advertising Injury Liability.

Automobile Liability – Limits of no less than $1,000,000 Combined Single Limit. Coverage shall

include liability for Owned, Non-Owned, and Hired automobiles. In the event the Contractor

does not own automobiles, the Contractor agrees to maintain coverage for Hired and Non-

Owned Auto Liability, which may be satisfied by way of endorsement to the Commercial General

Liability policy or by separate Auto Liability policy. Automobile coverage is necessary only if

vehicles are used in the provision of services under this contract or are brought on a City site.

Umbrella or Excess Liability – The Contractor may satisfy the minimum liability limits required

above under an Umbrella or Excess Liability policy. There is no minimum Per Occurrence limit of

liability under the Umbrella or Excess Liability. However, the Annual Aggregate limits shall not

be less than the highest “Each Occurrence” limit for required policies. The Contractor agrees to

endorse the City as an “Additional Insured” on the Umbrella or Excess Liability unless the

certificate of insurance states the Umbrella or Excess Liability provides coverage on a “Follow-

Form” basis.

Workers’ Compensation & Employers Liability – The Contractor agrees to maintain Worker’s

Compensation Insurance in accordance with Chapter 97 of the North Carolina General Statutes

and with Employer Liability limits of no less than $1,000,000 for each accident, each employee,

and policy limit. This policy must include a waiver of subrogation.

Additional Insured – The Contractor agrees to endorse the City as an Additional Insured on the

Commercial General Liability. The Additional Insured shall read “City of Durham as its interest

may appear”.

Certificate of Insurance – The Contractor agrees to provide the City a certificate of insurance

evidencing that all coverage, limits, and endorsements required herein are maintained and in

full force and effect, and certificates of insurance shall provide a minimum thirty (30) day

endeavor to notify, when available, by the Contractor’s insurer. If the Contractor receives a non-

renewal or cancellation notice from an insurance carrier affording coverage required herein or

receives notice that coverage no longer complies with the insurance requirements herein, the

Contractor agrees to notify the City within five (5) Business Days with a copy of the non-renewal

or the cancellation notice or with written specifics as to which coverage is no longer in

compliance. The Certificate Holder address should appear as follows:

City of Durham

Attn: Community Partnerships and Engagement

101 City Hall Plaza

Durham, NC 27701

All primary insurance carriers must be authorized to do business in North Carolina. As used in

this contract, “Business Day” is deﬁned as any day other than Saturdays, Sundays, and any legal

holiday recognized by the City pursuant to City Code Section 42-16, as amended.

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12.3.2025 COD Model RFP

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Bid Number:	26-1060
Bid Title:	DIGITAL LITERACY TRAINING PROGRAM FOR SENIORS
Category:	Requests for Proposals/Qualifications and Services
Status:	Open