Call Center Staff Augmentation

Location:	Florida
Posted:	Feb 12, 2025
Due:	Mar 18, 2025
Agency:	State Government of Florida
Type of Government:	State & Local
Category:	R - Professional, Administrative and Management Support Services
Solicitation No:	RFP-11682
Publication URL:	To access bid details, please log in.

Request for Proposals Call Center Staff Augmentation Department of Financial Services (DFS)

Advertisement Status: OPEN

Last Edit Date/Time: 02/13/2025, 12:55 AM

Advertisement Number: RFP-11682

Agency Advertisement Number: 2425-08 RFP CS

Version Number: 1

Published Date/Time: 02/13/2025 12:55 AM

Start Date/Time: 02/13/2025 01:15 AM

End Date/Time: 03/18/2025 04:45 AM

Responses Open Date/Time: 03/18/2025 04:45 AM

Commodity Codes

Code	Description
81161708	Telephone Support Service
83111507	Call centre bureau services
83111508	Toll free inbound telephone service

The Florida Department of Financial Services (Department), Division of Consumer Services is issuing this Request for Proposal (RFP) to obtain competitive sealed bids from qualified vendors to procure Call Center staff augmentation services.

The solicitation will be administered through the Vendor Information Portal (VIP). Respondents interested in submitting a Response must comply with all of the terms and conditions described in this RFP.

For complete information regarding the details of this solicitation please review the attached RFP in its entirety.

Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under Chapter 120, Florida Statutes.

Please direct all questions to:

Name: Rebecca D. Hale

Phone: (850) 413-2070

Address: 200 East Gaines Street Larson Building Tallahassee, FL 32399

Email: dfspurchasing@myfloridacfo.com

Description	Date/Time
Appendix B-Questions Template	Feb 13, 2025, 12:53:36 AM
Request for Proposal	Feb 13, 2025, 12:53:36 AM

For questions on a specific advertisement, contact the agency advertisement owner. Advertisements include the contact information for the agency advertisement. The agency advertisement owner is the point of contact for vendors with specific questions.

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