NICEinContact Software Licenses

Location:	Tennessee
Posted:	May 20, 2026
Due:	May 27, 2026
Agency:	DEPT OF DEFENSE
Type of Government:	Federal
Category:	D - Automatic Data Processing and Telecommunication Services
Solicitation No:	N0018926QD106
Publication URL:	To access bid details, please log in.

Active

Contract Opportunity

Notice ID

N0018926QD106

Related Notice

Department/Ind. Agency

DEPT OF DEFENSE

Sub-tier

DEPT OF THE NAVY

Major Command

NAVSUP

Sub Command

NAVSUP GLOBAL LOGISTICS SUPPORT

Sub Command 2

NAVSUP FLC NORFOLK

Office

NAVSUP FLT LOG CTR NORFOLK

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General Information

Contract Opportunity Type: Solicitation (Original)
Original Published Date: May 20, 2026 10:50 am EDT
Original Date Offers Due: May 27, 2026 05:00 pm EDT
Inactive Policy: 15 days after date offers due
Original Inactive Date: Jun 11, 2026
Initiative:
- None

Classification

Original Set Aside: Total Small Business Set-Aside (FAR 19.5)
Product Service Code: DA01 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)
NAICS Code:
- 513210 - Software Publishers
Place of Performance:
Millington , TN 38054

USA

Description

This requirement is for 41 software-as-a-service (SaaS) platform provider licenses by NICE inContact. NICE inContact is a cloud-based contact center software platform used to manage customer interactions across voice, email, chat, and social media. Navy Recruiting Command (NRC) utilizes this service to assist chat agents with responses to inquiries from civilians who are looking for information about joining the Navy, quickly, easily and accurately.

Attachments/Links

Contact Information

Contracting Office Address

ATTENTION CODE 301 1968 GILBERT STREET SUITE 600
NORFOLK , VA 23511-3392
USA

Primary Point of Contact

Bonnie Morris
bonnie.l.morris10.civ@us.navy.mil
Phone Number 2156979654

Secondary Point of Contact

History

May 20, 2026 10:50 am EDTSolicitation (Original)

NICEinContact Software Licenses

See also