Five 9 Call Center Services

Location:	Maryland
Posted:	Feb 21, 2025
Due:	Feb 24, 2025
Agency:	State Government of Maryland
Type of Government:	State & Local
Category:	Q - Medical Services V - Transportation, Travel and Relocation Services
Solicitation No:	BPM048670
Publication URL:	To access bid details, please log in.

ID:	BPM048670
Title:	Five 9 Call Center Services
Status:	Open
Due / Close Date:	2/24/2025
Publish Date:	2/21/2025 4:30:25 PM
Main Category:	Software
Solicitation Type:	Request for Quote
Issuing Agency:	Maryland State Department of Education

Solicitation Summary

Title

BPM048670

Alternate ID

Lot #

Round #

Status

Open

Due / Close Date (EST)

Feb 24 2025 5:00PM

Due / Close Date (EST)

Feb 24 2025 5:00PM

Solicitation Type

Request for Quote

Main Category

Software

Issuing Agency

Maryland State Department of Education

Procurement Officer / Buyer

Yesenia JARRETT

See All

yesenia.jarrett@maryland.gov

Solicitation Summary

The Maryland State Department of Education (MSDE) Division of Early Childhood (DEC) would like to implement Call Center Services for applications within DEC for one (1) year.

Additional Instructions

Project Cost Class

Pre-Bid Conference Information

Pre-Bid Conference Date (EST)	Pre-Bid Conference Details

Small Business Reserve Designation

Yes

Procurement Program Participation Goals

VSBE Participation (%)

MBE Participation (%)

African American MBE Participation (%)

Asian American MBE Participation (%)

Hispanic American MBE Participation (%)

Women-Owned MBE Participation (%)

DBE Participation (%)

SBE Participation (%)

Socio Economic Participation Criteria

Attachments

RFx Documents for Five 9 Call Center Services (BPM048670) - Lot : 1 / Round : 1

Title	Type	Att.	Last Modified on UTC-5	Creation Date UTC-5	Validity End Date
IT Supplemental	Attachments & Appendixes (Approved)	IT Supplemental 1.9.pdf	2/21/2025 4:29:09 PM	2/21/2025 4:29:09 PM
MSDE IT Supplemental	Specification Document (Approved)	MSDE Supplemental Information Technology Requirements 10.2024 (5).pdf	2/21/2025 4:28:36 PM	2/21/2025 4:28:36 PM
Solicitation	Attachments & Appendixes (Approved)	R00B5600109 Call Center Services.pdf	2/21/2025 4:27:50 PM	2/21/2025 4:27:50 PM

3 Result(s)

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