Requests for proposal NEMT Services State Fiscal Year 2027

DEPARTMENT OF JOB AND FAMILY SERVICES
541 Ledbetter Road
Xenia, Ohio 45385-5334
(937) 562-6000
Fax: (937) 562-6177
Date: March 23, 2026
To: Potential Deliverers of Non-Emergency Medicaid Transportation Services for Greene County
Medicaid Consumers
From: Greene County Department of Job and Family Services
RE: Request for Proposal (Competitive Proposal Process) for Vendor Contracts for State Fiscal Year
2027
The Greene County Department of Job and Family Services (GCDJFS) is seeking proposals for vendors to
provide contractual Non-Emergency Medicaid Transportation (NEMT) services to Greene County
Medicaid consumers for the State Fiscal Year beginning July 1, 2026 and running through June 30, 2027,
with potential extensions.
This packet includes program requirements, evaluation, criteria, and required addenda. The deadline for
submission is April 6, 2026 by 5pm.
TABLE OF CONTENTS PAGE
I. Background and Purpose 2
II. Funding 2
III. Scope of Work 2
IV. Eligible Service Providers 2
V. Instructions for Proposal Submission 3
VI. Evaluation 4
Organizational Information Sheet 5
NEMT Transportation Budget Information Summary 6
Management Assurances 7
Certification Regarding Debarment, Suspension, Ineligibility, and Voluntary Exclusion 8
Vendor Code of Conduct 9
Non-Discrimination Assurances 10
Affidavit of Non-Delinquency of Taxes 11
Affidavit of Non-Collusion 12
Greene CDJFS NEMT RFP 2026 Page 1 of 12

I. BACKGROUND AND PURPOSE
The Greene County Department of Job and Family Services (GCDJFS) is a public agency serving the county in the
areas of Public Assistance, Child Support, Children Services, and Workforce Development. There are currently
over 30,000 Medicaid recipients in Greene County. In 2025, over 11,000 one-way trips were provided through the
Non-Emergency Medicaid Transportation (NEMT) program in Greene County.
Non-Emergency Medicaid Transportation (NEMT) is administered by the county department of job and family
services in accordance with Ohio Administrative Code 5160-15. The program provides transportation to Medicaid-
covered appointments for Medicaid recipients without other transportation resources. The program includes the
scheduling, coordination, delivery, and tracking of specialized transportation services to a diverse population
including children, adults, disabled, and elderly participants with a variety of needs. Transportation occurs both
in-county and out-of-county, primarily in Greene County and its contiguous counties. Contracted providers are
responsible for coordinating service efficiently and effectively through collaboration with the GCDJFS, consumers,
Medicaid managed care plans, and other contracted providers.
All eligibility is determined by the GCDJFS, and reimbursement is provided only for documented, eligible,
completed trips for eligible customers. Services provided to consumers are cost-reimbursable based on prior
approval by GCDJFS for eligible individuals only within the scope of allowable trips. Cancellations and no-shows
are not completed trips and will not be reimbursed.
The purpose of this proposal is for the provision of NEMT services to eligible Medicaid recipients. Proposals must
provide a clear, detailed description of how allowable services will be provided, including scheduling,
coordination, delivery, tracking, collaboration, and appropriate billing.
II. FUNDING
Funding for this program is comprised of federal and state allocations that come from the Ohio Department of Job
and Family Services to the GCDJFS. Allowable program costs are reimbursed to contracted providers through
monthly invoices. The funding period for contracts resulting from this process will be July 1, 2026 through June 30,
2027. Contracts may be extended for up to two periods by agreement.
III. SCOPE OF WORK
Successful proposers will provide effective, high-quality customer service for the provision of in-county and out-
of-county transportation to Medicaid-covered appointments for Medicaid recipients, including specialized
populations and persons with special needs. Contracted entities will respond to requests for transportation in a
timely manner in order to reasonably accommodate customers' scheduled medical appointments with advanced
notice. Contracted entities will schedule, coordinate, provide, and track transportation services to customers
once GCDJFS has communicated eligibility to the contractor. The contractor will submit monthly invoices for
reimbursement for approved activity. Detailed records must be maintained with customer confidentiality to
document and verify the provision of services. Services are monitored for quality assurance.
IV. ELIGIBLE SERVICE PROVIDERS
Public, private non-profit, and private for-profit entities are eligible to submit proposals. Service providers must
have a proven track record in providing transportation services and experience in working with the target
populations specified. Proposals targeting a specific segment of the target population or proposals providing
services on a smaller scale are also welcomed.
Greene CDJFS NEMT RFP 2026 Page 2 of 12

Private transportation vendors as defined in Ohio Administrative Code 5160-15-14 (A) must meet the conditions
and disclosure requirements outlined in Ohio Administrative Code 5160-15-14 (B) and (C) for all existing and
applicant direct-service employees.
V. INSTRUCTIONS FOR PROPOSAL SUBMISSION
Only proposals which adhere to the enclosed instructions and criteria will be reviewed. This process does not
commit GCDJFS to award a contract, pay for costs incurred in the preparation of the RFP, or otherwise procure
services.
Proposals will be reviewed for accuracy, consistency, and completeness. GCDJFS reserves the right to accept or
reject any or all proposals in full or in part. GCDJFS reserves the right to reject any proposal in which the proposer
takes exception to the terms and conditions of the request for proposals; fails to meet the terms and conditions of
the request for proposals, including but not limited to the standards, specifications, and requirements specified in
the request for proposals; or submits prices that GCDJFS considers to be excessive, compared to existing market
conditions, or determines exceed the available funds of the contracting authority. GCDJFS may request additional
information to aid in review and selection. Funding levels are subject to change. Each proposal will be reviewed
with respect to price, administrative program capabilities, and conformance to the RFP criteria.
Please be advised that conditions or factors affecting the terms of this RFP may be amended due to changes in
Medicaid or fiscal policies at the local, state, or federal level. All accepted proposals are subject to final
negotiation based upon final approval by GCDJFS and the Board of Greene County Commissioners.
PROPOSALS MUST BE RECEIVED BY 4/6/26 BY 5PM. Postmarks will not be considered equivalent to "received".
The office is open 7:30am - 5:00pm Monday through Friday except holidays. Late proposals will not be accepted.
Incomplete proposals shall be found non-responsive and eliminated from consideration.
Proposals must be submitted in person or by mail to:
Greene County Department of Job and Family Services
ATTN: NEMT RFP
541 Ledbetter Rd.
Xenia, OH 45385
Each proposal must be submitted in the following format:
* Hard copy, typewritten on 8.5"x 11" paper.
* 1 original plus 2 copies submitted.
* No staples, prongs, binders, covers, or coils permitted.
Each proposal must include the following components:
Organizational Information Sheet form enclosed
Proposal Narrative may include attachments*
NEMT Transportation Budget Information Summary form enclosed; may include attachments
Management Assurances form enclosed
Certification Regarding Debarment, Suspension, Ineligibility, form enclosed
and Voluntary Exclusion
Vendor Code of Conduct form enclosed
Non-Discrimination Assurances form enclosed
Affidavit of Non-Delinquency of Taxes form enclosed
Affidavit of Non-Collusion form enclosed
Proof of Liability Coverage minimum $2,000,000.00
Performance References from previous or current contracts
Copy of most recent financial audit
Greene CDJFS NEMT RFP 2026 Page 3 of 12

* Program Narrative should address the following:
* Organizational capacity and history of performance that demonstrates ability to coordinate and deliver
services in a timely manner; possession of a fleet of vehicles adequate to handle the demand of eligible
consumers, including specialized vehicles for the provision of services to persons with special needs; and
experience serving special needs populations
* Staff qualifications, including certification of any required/optional training (CDL, CPR, First Aid) and
certification of criminal background checks for direct-service employees.
Questions regarding the proposal submission process should be directed by e-mail to beth.rubin@jfs.ohio.gov.
All answers will be available to all proposers.
VI. EVALUATION
Each proposal will be reviewed and evaluated by GCDJFS management. Proposals will be evaluated and selected
based on their ability to assure the following, which are rated as follows for a maximum total score of 250 points:
Service Delivery and Capacity 50 points
The best and most successful delivery of services, including ability to provide coordinated
services and organization capabilities
Cost 50 points
The most competitive costs, including cost reasonableness
Tracking and Monitoring 50 points
A history of competent tracking, monitoring, and evaluation of systems of delivery and
program reports
Transportation Performance 50 points
A history of successful transportation performance
Target Population 50 points
A history of success in serving target populations (i.e., Medicaid recipients including children,
adults, disabled, and elderly participants)
Selection should be made within approximately 4 weeks after the submission deadline. Proposers will be notified
in writing of their results. Tabulated rating results are available by written request to Beth Rubin, GCDJFS Director,
541 Ledbetter Rd., Xenia, OH 45385. Proposals selected for possible contracts will be available for perusal by
appointment only.
Contracts will be awarded to responsible vendors whose proposal is most advantageous to GCDJFS with price and
other factors considered. Contracts resulting from this process will be cost-reimbursement agreements. The cost-
reimbursement agreement reimburses the contractor for approved costs in compliance with the terms of the
contract and involves the processing of invoices with complete documentation through GCDJFS, the Board of
County Commissioners, and the Greene County Auditor before payment is made. Claims made to the GCDJFS for
reimbursement shall not duplicate claims made by the contractor to other sources of funds for the same service.
The GCDJFS reserves the right extend contracts awarded through this RFP for successful performance for up to
two periods. The GCDJFS further reserves the right to amend, modify, or terminate contracts resulting from this
RFP.
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ORGANIZATIONAL INFORMATION SHEET
Proposer Organization Name:
Address:
Phone Number:
E-mail Address:
Proposed Number of One-Way Trips (capacity for Medicaid-covered trips):
Total Funds Requested: $
(Unit cost from budget sheet multiplied by proposed number of one-way trips)
Organization status:
Public Non-Profit
Corporation
Private Non-Profit
Private For-Profit
Government
Other _______________
Number of Years in Operation:
FEIN:
Name, Title, Signature of Person Authorized to bind the organization to all commitments made in the
proposal:
Name: ______________________________________________________
Title: ________________________________________________________
Signature: ___________________________________________________
Date: ____________
Greene CDJFS NEMT RFP 2026 Page 5 of 12

NEMT TRANSPORTATION BUDGET INFORMATION SUMMARY*
*Please attach additional budget information if desired to further demonstrate costs and organizational structure.
ADMINSTRATIVE STAFF COSTS
Salaries $_______________
Fringes $_______________
Other _____________ $_______________
Total Staff Costs: $_______________
OPERATIONAL COSTS
Occupancy $________________
Supplies/Materials $________________
Printing/Postage $________________
Phone/Data Service $________________
Insurance/Bonding $________________
Audit $________________
Other_____________ $________________
Total Operational Costs $________________
DIRECT SERVICE COSTS
Direct Service Salaries $________________
Direct Service Fringes $________________
Direct Service Training $________________
Fuel Costs $________________
Fleet Maintenance Costs $________________
Vehicle Insurance $________________
Other____________________ $________________
Total Direct Services Costs $________________
TOTAL NEMT TRANSPORTATION BUDGET: $________________
Total annual one-way NEMT trips proposed: __________
B udget divided by number of one-way trips: $________ per one-way trip (unit cost)
If proposing an alternative rate method (i.e. per mile), please provide details.
Greene CDJFS NEMT RFP 2026 Page 6 of 12

MANAGEMENT ASSURANCES
The GCDJFS will only enter into contracts with organizations which provide reasonable assurance that they are
capable of managing, operating, monitoring, and reporting in accordance with federal and state guidelines, and
standards of usual and customary business practices. Please respond to each statement, explaining any "no" on
another page.
The organization has sufficient organizational, management, and fiscal capability to Yes No
operate the program.
The organization's employees meet the minimum qualifications and pass all required Yes No
certifications and background checks for conducting their responsibilities.
The organization will fully comply with Executive Order 11246 of 9/24/1965, entitled Yes No
"Equal Employment Opportunity", as amended by Executive Order 11375 of 10/13/1967,
and as supplemented in Department of Labor regulations (41 CFR chapter 60).
The organization will fully comply with Sections 3702 and 3704 of the Contract Work Hours Yes No
and Safety Standards Act (40 U.S.C. 3701-3708) as supplemented by Department of Labor
regulations (29 CFR part 5).
The organization will fully comply with all applicable standards, orders, or requirements Yes No
issued pursuant to the Clean Air Act as amended (42 U.S.C. 7401-7671) and the Federal
Water Pollution Control Act as amended (33 U.S.C. 1251-1387).
The organization certifies that it has not and will not use federal funds to pay for any Yes No
lobbying activities as defined in the Byrd Anti-lobbying Amendment (31 U.S.C. 1352).
The organization certifies that neither the Contractor nor any principal is debarred, Yes No
suspended, or otherwise ineligible or excluded from participation in federal assistance
programs under Executive Orders 12549 and 12689, "Debarment and Suspension", and
other applicable regulations and statutes, including 2 CFR 180, 200, and 417, 29 CFR 98,
and 45 CFR 75.
Contractor certifies that neither the Contractor nor any principals have a finding for Yes No
recovery issued by the Auditor of State on and after January 1, 2001, if the finding for
recovery is unresolved.
The organization is in compliance with and will maintain compliance with the Yes No
requirements of the Ohio Ethics Law (Ohio Revised Code 102.03, 102.04, 2921.42, and
2921.43) and the portions of the Agency code of standards of conduct applicable to
contractors, and that the contractor will promptly notify the Agency of any newly arising
conflicts of interest or potential violations of state ethics laws.
The organization accepts that the GCDJFS may not be held responsible for payment of Yes No
funds if some of those same funds have not been received by the State or appropriated by
the Greene County Board of Commissioners. The organization recognizes its responsibility
for and agrees to assume full financial liability for any subsequent questioned or
disallowed cost. The organization has sufficient income from non-NEMT sources or cash
reserve to provide a minimum of 60 days cash flow.
The organization assures that it will meet the conditions and disclosure requirements Yes No
outlined in Ohio Administrative Code 5160-15-14 regarding criminal background checks
and database reviews for all required employees and applicants (private transportation
vendors only).
The authorized representative assures and certifies that they possess the legal authority to enter into a contract.
__________________________________________________________ _________________________
Authorized Representative's Signature Date
Greene CDJFS NEMT RFP 2026 Page 7 of 12

CERTIFICATION REGARDING DEBARMENT, SUSPENSION, INELIGIBILITY, AND
VOLUNTARY EXCLUSION
The organization certifies the following:
1) Neither the organization nor its principals are presently debarred, suspended, proposed for debarment, or
otherwise ineligible or excluded from participation in federal assistance programs under executive orders
12549 and 12689, "Debarment and Suspension", and other applicable regulations and statutes, including
2 C.F.R. parts 180, 200, and 417, 29 C.F.R. part 98, and 45 C.F.R. part 75.
2) Neither the organization nor its principals have a finding for recovery issued by the Auditor of State on and
after January 1, 2001, if the finding for recovery is unresolved.
__________________________________________________________ _________________________
Authorized Representative's Signature Date
Greene CDJFS NEMT RFP 2026 Page 8 of 12

VENDOR CODE OF CONDUCT
Maintaining the integrity of public procurement is crucial in preventing fraud and abuse of public funds. No
contractor, individual, company, or organization seeking a contract or seeking to sell goods or services to GCDJFS
will promise or give to any agency officer, employee, or agent anything of value, including employment or promise
of employment within the scope of his or her job duties. No contractor or individual, company, or organization
seeking a contract or grant or seeking to sell goods or services to GCDJFS will ask an officer, employee, or agent of
the agency to violate any of the code of standards of conduct requirements. Contractors acting on behalf of
GCDJFS will refrain from activities which could result in violations of this rule.
All GCDJFS contracts shall contain provisions requiring the contractor to refrain from promising or giving to any
agency officer, employee, or agent anything of value that is of such a character as to manifest a substantial and
improper influence upon the officer, employee, or agent with respect to the officer's, employee's, or agent's
duties, to agree that it will not solicit agency officers, employees, or agents to violate the agency's code of
standards of conduct or Ohio Revised Code 102.03, 102.04, 2921.42, or 2921.43 and will refrain from conflicts of
interest, whether direct or indirect.
All contracts of the GCDJFS shall include a certification by the contractor that it is in compliance with and will
maintain compliance with the requirements listed in the paragraph above. The contractor will promptly notify the
GCDJFS of any newly arising conflicts of interest or potential violations of state ethics laws.
Contractors in violation of these laws may be prosecuted for criminal violations. Any contract who violates the
requirements of this code of conduct or related CFR and Revised Code is subject to having the related contract
terminated or having the GCDJFS refuse to enter into a contract along with penalties and sanctions.
I have read the above information and understand that I am subject to this policy and law. I confirm to the
best of my knowledge and belief that I am in compliance with this policy and law and that no conflict of
interest exists, as defined within this information, except for the following matters:
_________ None
_________ I hereby acknowledge that a potential conflict of interest could arise as a result of my position.
Description:
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
________________________________
__________________________________________________________ _________________________
Authorized Representative's Signature Date
Greene CDJFS NEMT RFP 2026 Page 9 of 12

NON-DISCRIMINATION ASSURANCES
All programs, services and benefits administered, supervised, authorized and/or participated in by the Greene
County CDJFS/CSEA/PCSA/WIOA and contracted providers shall be operated in accordance with the
nondiscriminatory provisions of Title VI of the Civil Rights Act of 1964, as amended; Section 504 of the
Rehabilitation Act of 1973; the Age Discrimination Act of 1975; Title IX of the Education Act of 1972; the Omnibus
Budget Reconciliation Act of 1981; the Americans with Disability Act of 1990 to Americans with Disability Act as
amended; Section 1808 of the Small Business Job Protection Act (adoption); the Multi-Ethnic Placement Act of
1994 (MEPA); the Inter-Ethnic adoption Provisions of 1996 (IEP); sections 181 and 188 of the Workforce Investment
Act of 1998; the Department of Labor's regulations at 20 CFR, Part 667.600 and 29 CFR, Part 37; and, the
Department of Agriculture's regulations at 7 CFR 272.6.
No person or persons shall on the basis of race, color, national origin, disability, age, sex or religion, be excluded
from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or
service authorized by the Greene County CDJFS/CSEA/PCSA/WIOA. Persons who are receiving benefits/services
under the Department of Agriculture regulation 7 CFR 272.3 and the Workforce Investment Act of 1998 may not
be unlawfully, discriminated against on the basis of their political affiliation or belief; status as WIA participants or
citizenship (for lawfully admitted immigrants, authorized to work in the United States).
It is the policy of Greene CDJFS to provide meaningful access to all individuals applying for, participating in
programs or receiving services/benefits administered by, supervised by, authorized by and/or participated in by
Greene CDJFS, its contractors and/or vendors. Meaningful access involves Greene CDJFS promoting effective
communication to LEP individuals seeking or receiving services, benefits or participation in programs funded in
whole or in part by federal funds.
Furthermore, Greene CDJFS provides an equal and meaningful opportunity to all individuals with disabilities to
participate in, and benefit from, the agency's programs. Greene CDJFS does not operate its programs in a way that
has a discriminatory effect on individuals with disabilities. Greene CDJFS makes reasonable accommodations,
where necessary, to avoid discrimination.
I have read the above information and understand that I am subject to this policy and law. I confirm to that
my organization will comply with this policy and law.
__________________________________________________________ _________________________
Authorized Representative's Signature Date
Greene CDJFS NEMT RFP 2026 Page 10 of 12