Requests for proposal NEMT Services State Fiscal Year 2027

Location:	Ohio
Posted:	Mar 23, 2026
Due:	Apr 6, 2026
Agency:	County of Greene
Type of Government:	State & Local
Category:	Q - Medical Services
Publication URL:	To access bid details, please log in.

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DEPARTMENT OF JOB AND FAMILY SERVICES

541 Ledbetter Road

Xenia, Ohio 45385-5334

(937) 562-6000

Fax: (937) 562-6177

Date: March 23, 2026

To: Potential Deliverers of Non-Emergency Medicaid Transportation Services for Greene County

Medicaid Consumers

From: Greene County Department of Job and Family Services

RE: Request for Proposal (Competitive Proposal Process) for Vendor Contracts for State Fiscal Year

2027

The Greene County Department of Job and Family Services (GCDJFS) is seeking proposals for vendors to

provide contractual Non-Emergency Medicaid Transportation (NEMT) services to Greene County

Medicaid consumers for the State Fiscal Year beginning July 1, 2026 and running through June 30, 2027,

with potential extensions.

This packet includes program requirements, evaluation, criteria, and required addenda. The deadline for

submission is April 6, 2026 by 5pm.

TABLE OF CONTENTS

I. Background and Purpose

II. Funding

III. Scope of Work

IV. Eligible Service Providers

V. Instructions for Proposal Submission

VI. Evaluation

Organizational Information Sheet

NEMT Transportation Budget Information Summary

Management Assurances

Certification Regarding Debarment, Suspension, Ineligibility, and Voluntary Exclusion

Vendor Code of Conduct

Non-Discrimination Assurances

Affidavit of Non-Delinquency of Taxes

Affidavit of Non-Collusion

PAGE

Greene CDJFS NEMT RFP 2026

Page 1 of 12

I. BACKGROUND AND PURPOSE

The Greene County Department of Job and Family Services (GCDJFS) is a public agency serving the county in the

areas of Public Assistance, Child Support, Children Services, and Workforce Development. There are currently

over 30,000 Medicaid recipients in Greene County. In 2025, over 11,000 one-way trips were provided through the

Non-Emergency Medicaid Transportation (NEMT) program in Greene County.

Non-Emergency Medicaid Transportation (NEMT) is administered by the county department of job and family

services in accordance with Ohio Administrative Code 5160-15. The program provides transportation to Medicaid-

covered appointments for Medicaid recipients without other transportation resources. The program includes the

scheduling, coordination, delivery, and tracking of specialized transportation services to a diverse population

including children, adults, disabled, and elderly participants with a variety of needs. Transportation occurs both

in-county and out-of-county, primarily in Greene County and its contiguous counties. Contracted providers are

responsible for coordinating service efficiently and effectively through collaboration with the GCDJFS, consumers,

Medicaid managed care plans, and other contracted providers.

All eligibility is determined by the GCDJFS, and reimbursement is provided only for documented, eligible,

completed trips for eligible customers. Services provided to consumers are cost-reimbursable based on prior

approval by GCDJFS for eligible individuals only within the scope of allowable trips. Cancellations and no-shows

are not completed trips and will not be reimbursed.

The purpose of this proposal is for the provision of NEMT services to eligible Medicaid recipients. Proposals must

provide a clear, detailed description of how allowable services will be provided, including scheduling,

coordination, delivery, tracking, collaboration, and appropriate billing.

II. FUNDING

Funding for this program is comprised of federal and state allocations that come from the Ohio Department of Job

and Family Services to the GCDJFS. Allowable program costs are reimbursed to contracted providers through

monthly invoices. The funding period for contracts resulting from this process will be July 1, 2026 through June 30,

2027. Contracts may be extended for up to two periods by agreement.

III. SCOPE OF WORK

Successful proposers will provide effective, high-quality customer service for the provision of in-county and out-

of-county transportation to Medicaid-covered appointments for Medicaid recipients, including specialized

populations and persons with special needs. Contracted entities will respond to requests for transportation in a

timely manner in order to reasonably accommodate customers’ scheduled medical appointments with advanced

notice. Contracted entities will schedule, coordinate, provide, and track transportation services to customers

once GCDJFS has communicated eligibility to the contractor. The contractor will submit monthly invoices for

reimbursement for approved activity. Detailed records must be maintained with customer confidentiality to

document and verify the provision of services. Services are monitored for quality assurance.

IV. ELIGIBLE SERVICE PROVIDERS

Public, private non-profit, and private for-profit entities are eligible to submit proposals. Service providers must

have a proven track record in providing transportation services and experience in working with the target

populations specified. Proposals targeting a specific segment of the target population or proposals providing

services on a smaller scale are also welcomed.

Greene CDJFS NEMT RFP 2026

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Private transportation vendors as defined in Ohio Administrative Code 5160-15-14 (A) must meet the conditions

and disclosure requirements outlined in Ohio Administrative Code 5160-15-14 (B) and (C) for all existing and

applicant direct-service employees.

V. INSTRUCTIONS FOR PROPOSAL SUBMISSION

Only proposals which adhere to the enclosed instructions and criteria will be reviewed. This process does not

commit GCDJFS to award a contract, pay for costs incurred in the preparation of the RFP, or otherwise procure

services.

Proposals will be reviewed for accuracy, consistency, and completeness. GCDJFS reserves the right to accept or

reject any or all proposals in full or in part. GCDJFS reserves the right to reject any proposal in which the proposer

takes exception to the terms and conditions of the request for proposals; fails to meet the terms and conditions of

the request for proposals, including but not limited to the standards, specifications, and requirements specified in

the request for proposals; or submits prices that GCDJFS considers to be excessive, compared to existing market

conditions, or determines exceed the available funds of the contracting authority. GCDJFS may request additional

information to aid in review and selection. Funding levels are subject to change. Each proposal will be reviewed

with respect to price, administrative program capabilities, and conformance to the RFP criteria.

Please be advised that conditions or factors affecting the terms of this RFP may be amended due to changes in

Medicaid or fiscal policies at the local, state, or federal level. All accepted proposals are subject to final

negotiation based upon final approval by GCDJFS and the Board of Greene County Commissioners.

PROPOSALS MUST BE RECEIVED BY 4/6/26 BY 5PM. Postmarks will not be considered equivalent to “received”.

The office is open 7:30am – 5:00pm Monday through Friday except holidays. Late proposals will not be accepted.

Incomplete proposals shall be found non-responsive and eliminated from consideration.

Proposals must be submitted in person or by mail to:

Greene County Department of Job and Family Services

ATTN: NEMT RFP

541 Ledbetter Rd.

Xenia, OH 45385

Each proposal must be submitted in the following format:

• Hard copy, typewritten on 8.5”x 11” paper.

• 1 original plus 2 copies submitted.

• No staples, prongs, binders, covers, or coils permitted.

Each proposal must include the following components:

Organizational Information Sheet

Proposal Narrative

NEMT Transportation Budget Information Summary

Management Assurances

Certification Regarding Debarment, Suspension, Ineligibility,

and Voluntary Exclusion

Vendor Code of Conduct

Non-Discrimination Assurances

Affidavit of Non-Delinquency of Taxes

Affidavit of Non-Collusion

Proof of Liability Coverage

Performance References

Copy of most recent financial audit

Greene CDJFS NEMT RFP 2026

form enclosed

may include attachments*

form enclosed; may include attachments

form enclosed

minimum $2,000,000.00

from previous or current contracts

Page 3 of 12

* Program Narrative should address the following:

• Organizational capacity and history of performance that demonstrates ability to coordinate and deliver

services in a timely manner; possession of a fleet of vehicles adequate to handle the demand of eligible

consumers, including specialized vehicles for the provision of services to persons with special needs; and

experience serving special needs populations

• Staff qualifications, including certification of any required/optional training (CDL, CPR, First Aid) and

certification of criminal background checks for direct-service employees.

Questions regarding the proposal submission process should be directed by e-mail to beth.rubin@jfs.ohio.gov.

All answers will be available to all proposers.

VI. EVALUATION

Each proposal will be reviewed and evaluated by GCDJFS management. Proposals will be evaluated and selected

based on their ability to assure the following, which are rated as follows for a maximum total score of 250 points:

Service Delivery and Capacity

The best and most successful delivery of services, including ability to provide coordinated

services and organization capabilities

Cost

The most competitive costs, including cost reasonableness

Tracking and Monitoring

A history of competent tracking, monitoring, and evaluation of systems of delivery and

program reports

Transportation Performance

A history of successful transportation performance

Target Population

A history of success in serving target populations (i.e., Medicaid recipients including children,

adults, disabled, and elderly participants)

50 points

Selection should be made within approximately 4 weeks after the submission deadline. Proposers will be notified

in writing of their results. Tabulated rating results are available by written request to Beth Rubin, GCDJFS Director,

541 Ledbetter Rd., Xenia, OH 45385. Proposals selected for possible contracts will be available for perusal by

appointment only.

Contracts will be awarded to responsible vendors whose proposal is most advantageous to GCDJFS with price and

other factors considered. Contracts resulting from this process will be cost-reimbursement agreements. The cost-

reimbursement agreement reimburses the contractor for approved costs in compliance with the terms of the

contract and involves the processing of invoices with complete documentation through GCDJFS, the Board of

County Commissioners, and the Greene County Auditor before payment is made. Claims made to the GCDJFS for

reimbursement shall not duplicate claims made by the contractor to other sources of funds for the same service.

The GCDJFS reserves the right extend contracts awarded through this RFP for successful performance for up to

two periods. The GCDJFS further reserves the right to amend, modify, or terminate contracts resulting from this

RFP.

Greene CDJFS NEMT RFP 2026

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ORGANIZATIONAL INFORMATION SHEET

Proposer Organization Name:

Address:

Phone Number:

E-mail Address:

Proposed Number of One-Way Trips (capacity for Medicaid-covered trips):

Total Funds Requested: $

(Unit cost from budget sheet multiplied by proposed number of one-way trips)

Organization status:

Public Non-Profit

Corporation

Private Non-Profit

Private For-Profit

Government

Other _______________

Number of Years in Operation:

FEIN:

Name, Title, Signature of Person Authorized to bind the organization to all commitments made in the

proposal:

Name: ______________________________________________________

Title: ________________________________________________________

Signature: ___________________________________________________

Date: ____________

Greene CDJFS NEMT RFP 2026

Page 5 of 12

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Bid Title:	Requests for proposal NEMT Services State Fiscal Year 2027
Category:	Job & Family Services
Status:	Open

Requests for proposal NEMT Services State Fiscal Year 2027

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