Provision of PagerDuty Software and Service

Location:	Georgia
Posted:	May 21, 2026
Due:	May 29, 2026
Agency:	Gwinnett County
Type of Government:	State & Local
Category:	70 - General Purpose Information Technology Equipment (including software). D - Automatic Data Processing and Telecommunication Services
Solicitation No:	IWQ 131503 INV
Publication URL:	To access bid details, please log in.

Attachment Preview

Date: May 21, 2026

Quote Number: IWQ 131503

Quotes Should Be Received By: 3:00 pm on May 29, 2026

Informal Written Quotations are being solicited from qualified suppliers for the following item(s). Informal Written

Quotations may be returned via: Email: Bethany.White@GwinnettCounty.com; or Gwinnett County Department of Financial

Services, Purchasing Division, 75 Langley Drive, Lawrenceville, Georgia, 30046, Attn: Bethany White.

DELIVERY FOB DESTINATION PREPAID AND ALLOWED TO: 75 Langley Drive, Lawrenceville, GA 30046

ITEM #

QTY.

110

DESCRIPTION

PagerDuty Platform Business – PD

Business 2 or approved equivalent

Business Pack of 50 Users – PD

Stakeholder or approved equivalent

Live Call Routing – PD-LCR or

approved equivalent

Premium Support PD-PS or

approved equivalent

Term: 8/17/2026 - 8/16/2027

DELIVERY

ARO

MANUF. &

NO.

UNIT PRICE

TOTAL PRICE

Quote Total $

Certification of Non-Collusion in Quote Preparation

Signature

Date

In compliance with the attached specifications, the undersigned offers and agrees, within ninety (90) days of the date of

quote opening, to furnish any or all of the items upon which prices are quoted, at the price set opposite each item, delivered

to the designated point(s) within the time specified in the quote schedule. By submission of this quote, I understand that

Gwinnett County uses Electronic Payments for remittance of goods and services. Vendors should select their preferred

method of electronic payment upon notice of award. For more information on electronic payments, please refer to the

Electronic Payment information in the instructions to bidders.

Legal Business Name

Complete Address

Does your company currently have a location within Gwinnett County? Yes No

Representative Signature

Printed Name

Telephone Number

E-mail Address

IWQ 131503

Page 2

FAILURE TO RETURN THIS PAGE AS PART OF YOUR QUOTE DOCUMENT MAY RESULT IN REJECTION OF QUOTE.

QUOTE SCHEDULE CONTINUED

REFERENCES

Gwinnett County requests a minimum of three (3) references where work of a similar size and scope has been completed.

Note: References should be customized for each project, rather than submitting the same set of references for every project

bid. The references listed should be of similar size and scope of the project being bid on. Do not submit a project list in lieu

of this form.

Company Name

Brief Description of Project

Completion Date

Contract Amount $

Start Date

Contact Person

Telephone

E-Mail Address

Company Name

Brief Description of Project

Completion Date

Contract Amount $

Contact Person

E-Mail Address

Start Date

Telephone

Company Name

Brief Description of Project

Completion Date

Contract Amount $

Contact Person

E-Mail Address

Start Date

Telephone

Company Name

IWQ 131503

Page 3

FAILURE TO RETURN THIS PAGE MAY RESULT IN REMOVAL OF YOUR COMPANY FROM COMMODITY LISTING.

Buyer Initials: BW

IWQ 131503

IF YOU DESIRE TO SUBMIT A "NO BID" IN RESPONSE TO THIS PACKAGE, PLEASE INDICATE BY CHECKING ONE OR MORE

OF THE REASONS LISTED BELOW AND EXPLAIN.

Do not offer this product or service; remove us from your bidder's list for this item only.

Specifications too "tight"; geared toward one brand or manufacturer only.

Specifications are unclear.

Unable to meet specifications

Unable to meet bond requirements

Unable to meet insurance requirements

Our schedule would not permit us to perform.

Insufficient time to respond.

Other

COMPANY NAME

AUTHORIZED REPRESENTATIVE

SIGNATURE

GWINNETT COUNTY

DEPARTMENT OF FINANCIAL SERVICES │ PURCHASING

GENERAL INSTRUCTIONS FOR VENDORS,

TERMS AND CONDITIONS

***ATTENTION***

FAILURE TO RETURN THE FOLLOWING DOCUMENTS MAY RESULT IN SUBMITTAL BEING DEEMED

NON-RESPONSIVE AND AUTOMATIC REJECTION. THE COUNTY SHALL BE THE SOLE DETERMINANT

OF TECHNICALITY VERSUS NON-RESPONSIVE SUBMITTAL:

1. FAILURE TO USE COUNTY FEE SCHEDULE.

2. FAILURE TO RETURN OR ACKNOWLEDGE APPLICABLE COMPLIANCE/SPECIFICATION

SHEETS.

3. FAILURE TO RETURN OR ACKNOWLEDGE APPLICABLE ADDENDA.

4. FAILURE TO PROVIDE INFORMATION OR ALTERNATES OR EQUIVALENTS.

5. FAILURE TO PROVIDE BID BOND, WHEN REQUIRED, WILL RESULT IN SUBMITTAL BEING

DEEMED NON-RESPONSIVE AND AUTOMATIC REJECTION. BID BONDS ARE NOT REQUIRED ON

ALL SOLICITATIONS. BOND REQUIREMENTS ARE CLEARLY STATED ON THE INVITATION

PAGE. IF CLARIFICATION IS NEEDED, CONTACT THE PURCHASING ASSOCIATE LISTED IN THE

INVITATION. IF BONDS ARE REQUIRED, FORMS WILL BE PROVIDED IN THIS SOLICITATION

DOCUMENT.

6. FAILURE TO PROVIDE CONTRACTOR AFFIDAVIT AND AGREEMENT, WHEN REQUIRED, MAY

RESULT IN SUBMITTAL BEING DEEMED NON-RESPONSIVE AND REJECTED. THE

CONTRACTOR AFFIDAVIT AND AGREEMENT IS NOT REQUIRED ON ALL SOLICITATIONS. IF

CLARIFICATION IS NEEDED, CONTACT THE PURCHASING ASSOCIATE LISTED IN THE

INVITATION.

7. FAILURE TO PROVIDE AN ETHICS AFFIDAVIT WHEN REQUIRED MAY RESULT IN SUBMITTAL

BEING DEEMED NON-RESPONSIVE AND REJECTED. THE ETHICS AFFIDAVIT IS REQUIRED ON

ALL FORMAL SOLICITATIONS OVER $100,000.00. IF CLARIFICATION IS NEEDED, CONTACT

THE PURCHASING ASSOCIATE LISTED IN THE INVITATION.

GENERAL INSTRUCTIONS FOR VENDORS 1 | 11

GWINNETT COUNTY

DEPARTMENT OF FINANCIAL SERVICES │ PURCHASING

GENERAL INSTRUCTIONS FOR VENDORS,

TERMS AND CONDITIONS

PREPARATION OF SUBMITTAL

A. Each vendor shall examine the drawings, specifications, schedule, and all instructions. Failure to

do so will be at the vendor’s risk, as the vendor will be held accountable for their submittal.

B. Each vendor shall furnish all information required by the solicitation form or document. Each

vendor shall sign the submittal and print or type his or her name on the fee schedule. The person

signing the submittal should initial erasures or other changes. An authorized agent of the vendor

must sign the submittal.

C. Fee schedule pricing should only have two decimal places unless otherwise stated. In the event

of a calculation error in total price, the unit pricing prevails.

D. Except for solicitations for the sale of real property, individuals, firms, and businesses seeking an

award of a Gwinnett County contract may not initiate or continue any verbal or written

communications regarding a solicitation with any County officer, elected official, employee, or

other County representative other than the Purchasing Associate named in the solicitation

between the date of the issuance of the solicitation and the date of the final award. The

Purchasing Director will review violations. If determined that such communication has

compromised the competitive process, the offer submitted by the individual, firm, or business

may be disqualified from consideration for award. Solicitations for the sale of real property may

allow for verbal or written communications with the appropriate Gwinnett County representative.

E. Sample contracts (if pertinent) are attached. These do NOT have to be filled out with the submittal

but are contained for informational purposes only. If awarded, the successful vendor(s) will be

required to execute these documents prior to County execution.

F. Effective July 1, 2013 and in accordance with the Georgia Illegal Immigration Reform

Enhancements for 2013, an original signed, notarized, and fully completed Contractor Affidavit

and Agreement should be included with vendor’s submittal, if the solicitation is for the physical

performance of services for all labor or service contract(s) that exceed $2,499.99 (except for

services performed by an individual who is licensed pursuant to Title 26, Title 43, or the State Bar

of Georgia). Failure to provide the Contractor Affidavit and Agreement with your submittal may

result in being deemed non-responsive and automatic rejection.

II. DELIVERY

A. Each vendor should state time of proposed delivery of goods or services.

B. Words such as “immediate”, “as soon as possible,” etc. should not be used. The known earliest

date or the minimum number of calendar days required after receipt of order (delivery A.R.O.)

should be stated. If calendar days are used, include Saturday, Sunday, and holidays in the number.

III. EXPLANATION TO VENDORS

Any explanation desired by a vendor regarding the meaning or interpretation of the solicitation,

drawings, specifications, etc. must be requested by the question cutoff deadline stated in the

solicitation for a reply to reach all vendors before the deadline of the solicitation. Any information

given to a prospective vendor concerning a solicitation will be furnished to all prospective vendors as

an addendum to the solicitation if such information is necessary or if the lack of such information

would be prejudicial to uninformed vendors. The written solicitation documents supersede any verbal

or written communications between the parties. Receipt of addenda should be acknowledged in the

GENERAL INSTRUCTIONS FOR VENDORS 2 | 11

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Provision of PagerDuty Software and Service

Attachment Preview

See also