Banking Services Questions and Answers No. 2

Location:	Tennessee
Posted:	May 22, 2026
Due:	May 27, 2026
Agency:	Shelby County
Type of Government:	State & Local
Category:	Q - Medical Services R - Professional, Administrative and Management Support Services
Solicitation No:	RFP 26-012-70
Publication URL:	To access bid details, please log in.

Bid Title:

RFP 26-012-70 Banking Services Questions and Answers No. 2

Category:

Trustee

Status:

Open

Publish Date:

Friday, May 22, 2026 - 1:45pm

Close Date:

05/27/2026 - 4:00pm

Contact Person:

Sonja Worthy

[X]

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Bid Title

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Business Hours:

8:00am - 4:30pm

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Shelby County

Tennessee

Lee Harris, Mayor

Questions and Answers No. 2

ISSUED: May 22, 2026

RFP 26-012-70

Banking Services

(Shelby County Trustee)

TO ALL PROSPECTIVE BIDDERS:

The following questions were submitted by a potential bidder. Our answers

are listed below in red:

Banking Services Minimum Requirements #17 and 18-Kiosk Questions

 Please confirm that all First Horizon has to do is provide access for the Kiosk.

Yes. Only floor space.

 Please confirm the branch staff expectations to answer questions concerning the

kiosk.

Branch staff will not have to do anything. If they are asked any questions, they can

tell the customer to talk with the Trustee’s office using the phone on the kiosk.

 Please describe the process to alert the county with the machine malfunctions.

The County will automatically get alerts from the kiosk is something is wrong.

 What (if any) requirements does the county have on branch staff concerning the

kiosk.

If they are asked any questions, they can tell the customer to talk with the Trustee’s

office using the phone on the kiosk.

Attachment H: Custodial Services, Custody Accounts

 Will the County provide a statement for reference to determine the size of the custodial

account? If not, can you provide the market value of the custodial account?

The market value of the custodial account is approximately $650,000,000

 Approximately how many transactions (purchases, sells & maturities) occur monthly and

how often?

We have approximately 2-15 transactions per month.

 Approximately how many transfers occur to the County’s bank account monthly and how

often?

Transfers to and from the custodial account to the County’s bank account can range

from 2-15 transactions per month as well. The volume can possibly be higher at the end

of the tax season.

 Confirm the number and types of securities held in the custodial account.

The custodial account can hold commercial paper, treasury notes, and government

agencies/bonds.

 How often are physical securities deposited to the bank?

Average from 2 transactions to 15 transactions. Is it required to have the ability to

receive physical securities or is this a deal breaker?

The bank needs to have the ability to provide safekeeping in order for the securities to

flow thru.

 Is there a need for pledging or releasing securities today and if so, for what reason?

Currently there is no need for pledging or releasing securities.

Attachment H: Section B, Deposits-Remote Capture

 How many check scanners does the County have today? And what type of scanners?

Most county office’s that take payments have check scanners. Digital Check Scanners

Model CS35, TS240-50IJ, TS240-75iJ, or TS240-100IJ

 How many check scanners do the schools have today? And what type of scanners?

The schools currently only have 1 scanner; CS35.

Attachment H: Section A, Banking Structure and Attachment G-2

 Attachment H has 158 accounts, but Attachment G-2 only has 1 account for the volume.

How many school accounts are there? 158 accounts.

Sincerely,

Signed Original on File

Sonja Worthy, Buyer

Purchasing Department

Shelby County Government

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Banking Services Questions and Answers No. 2

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See also