Service Optimization Support Services

The National Capital Region (NCR) is one of the most complex and strategically important Networks in the Military Health System, delivering care to over 243K enrollers, performing 12% of total DHA surgical volume, and overseeing nearly 11% of the DHA workforce. It serves as both an operational hub and a proving ground for enterprise-wide initiatives. With multiple MTFs, joint environments, and a diverse beneficiary population, the NCR has demonstrated its ability to lead through integration of care, alignment of governance structures, and advancement of performance management practices. The Network has begun to standardize key processes, improve visibility into capability and capacity, and pilot innovative approaches that inform broader DHA policy and practice—positioning NCR as a learning Network with outsized influence on clinical readiness, access, and quality. Additionally, within a resource constrained environment and further anticipated reductions, NCR must identify workforce and clinical optimization strategies to continue delivering exceptional care with fewer resources.

To continue to evolve as a leading Network and meet its strategic goals around readiness, access, quality, and beneficiary experience, the NCR needs dedicated contract support in three high-impact areas: program management support, business operations support, and health service optimization support. These capabilities are not fully available in-house on the scale and specialization is required. Additionally, contract support enables uniformed and civilian providers to focus on their licenses and roles, while still benefiting from disciplined execution, robust analytics, and structured implementation that keep initiatives on track and aligned with NCR’s strategic priorities.