LOCKSMITH SERVICES FOR EDDY COUNTY

Location:	New Mexico
Posted:	Mar 9, 2026
Due:	Mar 26, 2026
Agency:	Eddy County
Type of Government:	State & Local
Category:	J - Maintenance, Repair, and Rebuilding of Equipment
Solicitation No:	RFP 25-12
Publication URL:	To access bid details, please log in.

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EDDY COUNTY

STATE OF NEW MEXICO

REQUEST FOR PROPOSAL 25-12

Locksmith Services for Eddy County

Commodity Code(s): 910-48; 450-55

EDDY COUNTY

101 W. GREENE ST.

CARLSBAD, NM 88220

Issued Date: March 9, 2026

Proposal Deadline: March 26, 2026, at 2:00 PM

EDDY COUNTY

RFP 25-12 Locksmith Services for Eddy County

TABLE OF CONTENTS

I EDDY COUNTY ELECTRONIC PROCUREMENT PORTAL ........................................... 3

II. INTRODUCTION .................................................................................................................. 4

III. DEFINITION OF TERMINOLOGY ..................................................................................... 8

IV. CONDITIONS GOVERNING PROCUREMENT ............................................................... 10

V. GENERAL REQUIREMENTS ............................................................................................ 14

VI. RESPONSE - FORMAT AND ORGANIZATION ............................................................. 22

VII. EVALUATION .................................................................................................................... 23

VIII. EVALUATION PROCESS ................................................................................................ 266

Appendices.................................................................................................................................. 277

ACKNOWLEDGEMENT OF RECEIPT FORM....................................................................... 288

LETTER OF TRANSMITTAL FORM....................................................................................... 299

STATEMENT OF COMPLIANCE .............................................................................................. 30

CONFLICT OF INTEREST DECLARATION ...........................................................................311

AFFIDAVIT OF NON-COLLUSION ........................................................................................ 322

NEW MEXICO RESIDENT BUSINESS PREFERENCE CERTIFICATION .......................... 333

CAMPAIGN CONTRIBUTION DISCLOSURE FORM........................................................... 344

COST PROPOSAL ..................................................................................................................... 366

SAMPLE AGREEMENT A-25-XXX ........................................................................................ 388

EDDY COUNTY

RFP 25-12 Locksmith Services for Eddy County

EDDY COUNTY ELECTRONIC PROCUREMENT PORTAL

Eddy County has partnered with Euna Procurement, formerly known as Bonfire

Interactive, to move all Bid and RFP submissions to a fully digital platform. This is an

effort to streamline the procurement process and make working with Eddy County easier

and efficient.

The Eddy County Procurement Portal, hosted by Euna Procurement, can be accessed

here:

https://coeddynm.bonfirehub.com/portal/?tab=openOpportunities

All interested vendors must register on the Eddy County Procurement Portal. During

registration, it is recommended that vendors link relevant commodity codes to their

profiles to receive automatic notifications of new opportunities matching their services or

products.

How to Register

1. Visit https://www.co.eddy.nm.us/

2. Click on the Business tab

3. Go to BID / RFP Opportunities

4. Select BID / RFP Vendor Registration Instructions

For assistance please visit the Vendor Registration Help page or contact the Eddy County Chief

Procurement Officer with any questions at agranger@co.eddy.nm.us

EDDY COUNTY

RFP 25-12 Locksmith Services for Eddy County

INTRODUCTION

PURPOSE OF THIS REQUEST FOR PROPOSALS

Eddy County (“County”) is seeking proposals from qualified, licensed, and bonded

locksmith companies to provide comprehensive on-call locksmith services for our

facilities. A key component of this RFP is the maintenance and management of our

existing Trilogy locks, which are integrated with the Alarm Lock "Air Access" cellular-

based access control platform. This includes a monthly and/or yearly subscription service

for the platform, ensuring real-time management, monitoring, and programming of our

locks.

SCOPE OF WORK

The selected contractor shall furnish all necessary labor, tools, equipment, materials, and

supervision to perform a wide range of locksmith services, with a specialized focus on

our Trilogy lock ecosystem. Services will be provided on a 24/7/365 on-call basis, as well

as for scheduled maintenance and installations.

General Locksmith Services

• Lock Installation & Repair: Installation, repair, and replacement of all types of locks,

including cylindrical, mortise, deadbolt, and panic hardware.

• Key Services: Cutting, duplicating, and re-keying of keys for traditional and electronic

locks.

• Emergency Services: Emergency lockout services, broken key extraction, and urgent

security repairs with specified response times (see response times)

• Hardware Installation: Installation and repair of door hardware, including closers, hinges,

and strikes.

Trilogy "Air Access" Platform Management

The awarded vendor shall be an authorized and experienced installer and manager of

Alarm Lock's Trilogy and "Air Access" products. The scope of work specifically for this

platform includes:

• Platform Subscription: Proposing and managing a monthly or yearly subscription to the

"Air Access" platform, which is required for remote management of our locks.

• Programming & Administration:

• Remotely adding, deleting, and modifying user access credentials (PIN codes,

prox cards, etc.).

EDDY COUNTY

RFP 25-12 Locksmith Services for Eddy County

• Setting and adjusting access schedules for all managed doors.

• Performing remote lock/unlock and lockdown commands.

• Generating and providing audit trail reports from the "Air Access" platform upon

request.

Troubleshooting & Maintenance:

• Diagnosing and repairing issues with Trilogy locks, gateways, and

communicators.

• Remotely troubleshooting lock connectivity and performance issues.

• Ensuring all Trilogy locks are properly connected to the "Air Access" cloud

platform via the cellular communicators.

• Performing regular on-site maintenance, including battery replacement and

hardware checks, to ensure continuous operation.

Contractor Requirements

Proposers must meet the following minimum requirements:

Technical and Operational Requirements

• Licensing & Insurance: Be a licensed and bonded locksmith company with all

necessary business and insurance credentials.

• Expertise: Demonstrate proven experience with the installation, programming, and

maintenance of Alarm Lock Trilogy and "Air Access" systems.

• On-Call Availability: Provide a 24/7/365 on-call service with a single point of contact

for all service requests, including urgent "Air Access" issues.

• Response Times:

• Emergency Services: Respond to emergency calls within two (2) hours

maximum

• Non-Emergency Services: Respond to non-emergency requests within four (4) to

eight (8) hours, or as scheduled.

• Staffing: Commit to providing a sufficient number of certified technicians who are

specifically trained on the Trilogy and "Air Access" systems.

• Pricing: Provide a comprehensive pricing structure, including hourly rates, a detailed list

of hardware costs, and a clear breakdown of the "Air Access" platform subscription fees.

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Bid Number:	RFP 25-12
Bid Title:	LOCKSMITH SERVICES FOR EDDY COUNTY
Category:	Eddy County Bids
Status:	Open

LOCKSMITH SERVICES FOR EDDY COUNTY

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