INL Guatemala - Servers and IT Equipment

Active

Contract Opportunity

19INLE25Q0047 - INL Guatemala Servers and IT Equipment

(PCS: 7B22; NAICS: 423430)

Background:

The Bureau of International Narcotics and Law Enforcement (INL) is an instrumental leader in the development of policies and programs to combat international narcotics and crime. INL programs support two of the Department of States’ strategic goals: (1) to reduce the entry of illegal drugs into the United States; and (2) to minimize the impact of international crime on the United States and its citizens. One of the many ways to effectively meet these goals is to partner with allied governments both directly and indirectly to promote the modernization of and support the enforcement operations of their foreign criminal justice systems and law enforcement agencies.

The contractor shall provide Servers and other IT Equipment and its pertinent components and ensure warranty/guarantee services are available in Guatemala City.

Proposals/Quotes are due no later than Wednesday, September 3, 2025 at 5:00 PM EST.

Questions and requests for clarification shall be accepted until 5:00 PM ET in Wednesday, August 27, 2025

Primary Point of Contact:

Michele Coccovizzo

Senior Contract Support Specialist

CoccovizzoML@state.gov

Secondary Point of Contact:

Jamillah Timmons

Contracting Officer

timmonsJ@state.gov

Summary Scope Of Work

INL Guatemala is seeking to procure servers and other related equipment and software. All specifications pertaining to hardware are Brand Name or equivalent

SEE ATTACHED STATEMENT OF WORK FOR COMPLETE SPECIFICATIONS

OTHER TECHNICAL SPECIFICATIONS

A rack is provided for the installation of the servers. Server infrastructure that will include server hardware, software, and user licenses. End-user portable computers, printers, power back-ups (UPS’), and software licenses.

The system will be used for official purposes and directly by the Vetted Unit. This system includes user management, security, email, printing, and storage.

All current server and end user infrastructure will be migrated to the new system, including physical and virtual servers (using Microsoft Hyper-V), user information, printing, email, and scanning services. For security reasons, a backup of the information gathered in the servers must be made before migrating. All migration process should be done by phases in order to not interrupt for more than 2 hours the work of users with sensitive information and continued reports.

The Contractor shall be registered to do business in the host country or an existing partner with a host country registered business. This is required to provide installation, configuration, maintenance, repairs, warratny claims, and spare parts for this type of equipment.

Technical and maintenance support will be provided as the migration of the whole system is performed, will continue during testing phase, and will end after all migration process and installation have been tested and confirmed as acceptable by the Unit.

Server names and network IP addresses will not be shared until the purchase has been performed, and the vendor has been selected.

Installation Report During and after migration, unexpected issues can arise, such as compatibility problems, hardware failures, or software glitches. All situations, findings and procedures applied should be reported and shared to the client for their awareness.

Software Installation Report: The Vendor must deliver a comprehensive report detailing all software installations on the provided servers and desktops. This report should include:

• The names and versions of the installed software.


• The dates of installation and updates.


• Any configurations made during the installation.

User Credentials: The Vendor must supply a separate, secure document listing all user credentials used for the software on the servers and desktops. This document should be delivered in a manner that ensures its security and confidentiality.

Software Licenses: The Vendor must provide physical copies of all software licenses used on the machines. The licenses should include:

• The software name and version.


• The license key or activation code.


• The expiration date or renewal terms, if applicable.

Verification and Acceptance: The Client reserves the right to verify the accuracy of the provided information. The Vendor must cooperate with any verification processes and promptly address any discrepancies or issues found.

All devices must be delivered by awarded contractor to INL Guatemala in a designated Miami Warehouse as indicated below (For Shipments from the U.S.), no later than 30 calendar days after purchase order is awarded.

PLEASE REFER TO THE ATTACHED STATEMENT OF WORK FOR COMPLETE DETAILS OF THIS REQUIREMENT.

SEE THE ATTACHED SUPPLEMENTAL INSTRUCTION TO OFFERORS FOR ADDITIONAL INFORMATION ON QUOTE/PROPOSAL REQUIREMENTS.

Attachments/Links