USCIS Contact Center Tier 1 Support Services
| Location: | Vermont |
|---|---|
| Posted: | Mar 25, 2025 |
| Due: | Apr 7, 2025 |
| Agency: | HOMELAND SECURITY, DEPARTMENT OF |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | 70SBUR25I00000003 |
| Publication URL: | To access bid details, please log in. |
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- Contract Opportunity Type: Sources Sought (Updated)
- Updated Published Date: Mar 25, 2025 03:38 pm EDT
- Original Published Date: Mar 06, 2025 03:11 pm EST
- Updated Response Date: Apr 07, 2025 08:00 am EDT
- Original Response Date: Apr 07, 2025 08:00 am EDT
- Inactive Policy: 15 days after response date
- Updated Inactive Date: Apr 22, 2025
- Original Inactive Date: Apr 22, 2025
-
Initiative:
- None
- Original Set Aside:
- Product Service Code: R426 - SUPPORT- PROFESSIONAL: COMMUNICATIONS
-
NAICS Code:
- 561422 - Telemarketing Bureaus and Other Contact Centers
-
Place of Performance:
Williston , VTUSA
03/25/2025-Posted questions received from industry along with Govt answers.
United States Citizenship and Immigration Services (USCIS) is issuing this Sources Sought – Request for Information (SS-RFI) notice to provide interested vendors with a draft Performance Work Statement (PWS) for Tier 1 level support for the USCIS Contact Center, which assists the public with information on immigration related services and benefits. The purpose of this RFI is to afford early engagement opportunity, obtain vendor feedback on the acquisition strategy and approach, and to identify capable vendors. This notice is issued solely for the purpose of conducting market research in accordance with Federal Acquisition Regulation (FAR) Part 10 and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotations.
- 124 Leroy Road
- Williston , VT 05495
- USA
- Mary Shinney
- mary.a.shinney@uscis.dhs.gov
- Krystal Creaser
- krystal.u.creaser@uscis.dhs.gov
- Mar 25, 2025 03:38 pm EDTSources Sought (Updated)
- Mar 06, 2025 03:11 pm EST Sources Sought (Original)
Related Document
| Mar 6, 2025 | [Sources Sought (Original)] USCIS Contact Center Tier 1 Support Services |
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