26-1589 - Chat and Live Agent
| Location: |
Alberta |
| Posted: |
Jun 25, 2026 |
| Due: |
Jul 21, 2026 |
| Agency: |
Government of Alberta |
| Type of Government: |
State & Local |
| Category: |
- D - Automatic Data Processing and Telecommunication Services
|
| Solicitation No: |
AB-2026-04752 |
| Publication URL: |
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Open & Competitive Opportunity
• Request for Proposal
The City is seeking proposals from qualified proponents to provide a robust chat and live agent software solution for its Planning and Development Services department. The goal is to enhance customer service by enabling efficient, real-time communication between residents, businesses, and City staff regarding permitting inquiries and processes. The solution should also offer queue management, call routing, and escalation features, as well as analytics and reporting tools. The City seeks experienced Proponents to supply, implement, and support this solution, with future scalability and integration capabilities as well.
APC Reference #
AB-2026-04752
Category
Goods
Posting Date • Time
Jun 25, 2026 • 1:49 pm (MT)
Closing Date • Time
Jul 21, 2026 • 4:00:01 pm (MT)
Region(s) of Delivery
Alberta, Calgary
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* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.