UGA-EITS ITSM/ESM Software Platform

Purpose of Procurement
Pursuant to the State Purchasing Act (Official Code of Georgia Annotated 50-5-50 et seq.), this electronic Request for Proposals (eRFP) is being issued to establish a contract with a qualified supplier who will provide a unified, enterprise-level ITSM/ESM platform to the Universiy of Georgia Enterprise Information Technology Services (EITS) (the State Entity) as further described in this eRFP.
The University of Georgia Enterprise Information Technology Services (EITS) is seeking experienced vendors capable of delivering a unified, scalable solution to meet the evolving Information Technology Service Management needs at the University. EITS provides an enterprise-level cost-recovery ITSM service solution to administrative and academic units. As our client base grows and business process management services evolve, new enterprise service solutions are needed to integrate standard workplace software with a mature ticketing and workflow development platform. This solution must provide a unified, enterprise-level ITSM/ESM platform that can manage a range of needs, from incident management to project management, and offer multi-tenant instances for our cost-recovery clients. To be considered, a successful vendor system must be auditable, have a workflow, integrations, and automations to support the breadth of technology used across the University of Georgia.
The University's  preferred award structure is a one-year Agency Contract with up to four annual renewals thereafter.  This will be a single contract award to the highest scoring responsive and responsible supplier with whom the University can come to agreement on terms and conditions.