41-2026-6EW Rocket Software

Location: North Carolina
Posted: Sep 30, 2026
Due: Oct 27, 2026
Agency: State Government of North Carolina
Type of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
Solicitation No: Doc2200647537
Publication URL: To access bid details, please log in.
Solicitation Number: Doc2200647537
Project Title: 41-2026-6EW Rocket Software
Description: software maintenance
Opening Date: 10/27/2026 2:00 PM
Posted Date: 10/1/2026
Status: Open
Department: DEPARTMENT OF INFORMATION TECHNOLOGY
Solicitation Number
*
Doc2200647537
Department
DEPARTMENT OF INFORMATION TECHNOLOGY
Status Reason
Open
Opening Date
2026-10-27T14:00:00.0000000
Posted Date
*
2026-09-30T19:22:10.0000000Z
Primary Commodity Code
Computer hardware offsite or depot maintenance, repair and support
Mandatory Conference/Site Visit
—
—
Special Instructions
—
Solicitation Type
*
IFB
Owner
Elizabeth Bee-White
Description
software maintenance

Attachment Preview

STATE OF NORTH CAROLINA DEPARTMENT OF INFORMATION TECHNOLOGY INVITATION FOR BIDS NO: 41-2026-6EW
Offers will be publicly opened: 10/27/2026; 2:00pm ET
Issue Date: 9/30/2026
Refer ALL inquiries regarding this IFB to: Elizabeth Bee-White Elizabeth.Bee-White@nc.gov 919-754-6613 Commodity Number: 811126
Description: Software Maintenance
Using Agency: Department of Information Technology (DIT)
See page 2 for mailing instructions. Requisition No.: RQ265757
OFFEROR:
STREET ADDRESS: P.O. BOX: ZIP:
CITY, STATE & ZIP: PHONE:
NAME & TITLE OF PERSON SIGNING: E-MAIL:
AUTHORIZED SIGNATURE: DATE:

INVITATION FOR BIDS NO: 41-2026-6EW
STATE OF NORTH CAROLINA
Offers will be publicly opened: 10/27/2026;
2:00pm ET
DEPARTMENT OF INFORMATION TECHNOLOGY
Issue Date: 9/30/2026
Refer ALL inquiries regarding this IFB to: Commodity Number: 811126
Elizabeth Bee-White
Description: Software Maintenance
Elizabeth.Bee-White@nc.gov
919-754-6613 Using Agency: Department of Information
Technology (DIT)
See page 2 for mailing instructions. Requisition No.: RQ265757
OFFER AND ACCEPTANCE
The State seeks offers for the software and software support described in this solicitation. The State's
acceptance of any offer must be demonstrated by execution of the acceptance found below and any subsequent
Request for Best and Final Offer, if issued. Acceptance shall create a contract having an order of precedence
as follows: In cases of conflict between documents comprising the contract, the order of precedence shall be (1)
Best and Final Offers, if any, (2) special terms and conditions specific to this solicitation, (3) specifications, (4)
Department of Information Technology Terms and Conditions of this solicitation, and (5) the agreed portions of
the awarded Vendor's offer. No contract shall be binding on the State until an encumbrance of funds has
been made for payment of the sums due under the contract.
EXECUTION
In compliance with this solicitation and subject to all the conditions herein, the undersigned offers and agrees to
furnish any or all Services or goods upon which prices are offered, at the price(s) offered herein, within the time
specified herein. By executing this offer, I certify that this offer is submitted competitively and without collusion.
Failure to execute/sign offer prior to submittal shall render offer invalid. Late offers are not acceptable.
OFFEROR:
STREET ADDRESS: P.O. BOX: ZIP:
CITY, STATE & ZIP: PHONE:
NAME & TITLE OF PERSON SIGNING: E-MAIL:
AUTHORIZED SIGNATURE: DATE:
Offer valid for sixty (60) days from date of offer opening unless otherwise stated here: ____ days
ACCEPTANCE OF OFFER
If any or all parts of this solicitation are accepted, an authorized representative of Department of Information
Technology shall affix their signature hereto. A copy of this acceptance will be forwarded to the successful
vendor(s).
FOR STATE USE ONLY
Offer accepted and contract awarded _____________________________________, as indicated on attached certification,
by _____________________________________________ (Authorized representative of Department of Information Technology).

IFB Number: 41-2026-6EW
TABLE OF CONTENTS
1.0 INTENT, USE, DURATION AND SCOPE .............................................................................................. 3
2.0 GENERAL INFORMATION .................................................................................................................... 3
2.1 VENDOR QUESTIONS ........................................................................................................................... 3
2.2 ADDENDUM TO SOLICITATION ............................................................................................................ 3
2.3 ELECTRONIC OFFER SUBMITTAL ....................................................................................................... 3
2.4 BASIS FOR REJECTION ........................................................................................................................ 4
2.5 LATE OFFERS ....................................................................................................................................... 4
2.6 NON-RESPONSIVE OFFERS ................................................................................................................ 4
2.7 NOTICE TO VENDOR(S) ........................................................................................................................ 4
2.8 E-PROCUREMENT SYSTEM ................................................................................................................. 4
2.9 DISTRIBUTORS AND RESELLERS ....................................................................................................... 5
2.10 POSSESSION AND REVIEW ............................................................................................................... 5
2.11 BEST AND FINAL OFFERS (BAFO) ..................................................................................................... 5
2.12 AWARD ................................................................................................................................................ 6
2.13 POINTS OF CONTACT ......................................................................................................................... 6
3.0 SPECIFICATIONS ................................................................................................................................. 6
3.1 VENDOR STANDARD AGREEMENT(S) ................................................................................................ 6
3.2 VENDOR UTILIZATION OF WORKERS OUTSIDE U.S. - DISCLOSURE STATEMENT ....................... 7
3.3 E-VERIFY ............................................................................................................................................... 7
3.4 BRAND SPECIFIC PRODUCT ................................................................................................................ 8
3.5 SECURITY SPECIFICATIONS ............................................................................................................... 8
3.6 ENTERPRISE ARCHITECTURE SPECIFICATIONS .............................................................................. 8
3.7 SPECIFICATIONS ................................................................................................................................ 10
3.8 DELIVERY ............................................................................................................................................ 10
3.9 CONTRACT TERM ............................................................................................................................... 10
4.0 FURNISH AND DELIVER .................................................................................................................... 11
5.0 DEPARTMENT OF INFORMATION TECHNOLOGY INSTRUCTIONS TO VENDORS ....................... 12
6.0 DEPARTMENT OF INFORMATION TECHNOLOGY TERMS AND CONDITIONS .............................. 13
Page 2 of 24 Aug 5, 2026

Vendor
contact regarding this Solicitation with anyone other than the contact person listed on Page One of
this Solicitation may be grounds for rejection of said Vendor's offer.
REFERENCE VENDOR QUESTION
Solicitation Section, Page Number

IFB Number: 41-2026-6EW
1.0 INTENT, USE, DURATION AND SCOPE
The purpose of this Solicitation is to obtain pricing for and procure Rocket Software products for
Department of Information Technology (DIT). As referenced in 3.7 Specifications. Goods and
Services will be provided in accordance with the terms and conditions of this Solicitation.
2.0 GENERAL INFORMATION
2.1 VENDOR QUESTIONS
All inquiries regarding the solicitation specifications or requirements must be addressed to the contact
person listed on Page One of this solicitation via the Ariba Sourcing Tool's message board. Vendor
contact regarding this Solicitation with anyone other than the contact person listed on Page One of
this Solicitation may be grounds for rejection of said Vendor's offer.
Written questions concerning this Solicitation will be received until October 14, 2026 2:00pm
Eastern Time. They must be submitted to the contact person listed on Page One of this Solicitation
via Elizabeth.Bee-White@nc.gov. Please enter "Questions Solicitation XXXX" as the subject for the
message. Questions should be submitted in the following format:
REFERENCE VENDOR QUESTION
Solicitation Section,
Page Number
2.2 ADDENDUM TO SOLICITATION
The Agency will issue an Addendum to provide a response to all questions received in accordance
with Section 2.1-VENDOR QUESTIONS, above.
The Agency may issue additional Addenda as needed to modify the specifications, requirements,
terms and conditions, etc. Critical information may be included in these Addenda. It is important
for Vendors to periodically check the website for any and all Addenda that may be issued prior to
the bid opening date.
All Addenda will be posted on the electronic Vendor Portal (eVP) website at https://evp.nc.gov and
will become Addenda to this solicitation.
2.3 ELECTRONIC OFFER SUBMITTAL
Due Date: October 27, 2026
Time: 2:00 pm Eastern Time
Sealed offers, subject to the conditions made a part hereof, will be received by the time and date
specified above and then opened for furnishing and delivering the commodity as described herein.
It is the Vendor's sole responsibility to submit its offer by the specified time and date of opening.
The Vendor shall bear the risk for late electronic submission due to unintended or unanticipated
delay including, but not limited to, internet issues, network issues, local power outages, or application
issues. No offers are able to be uploaded in Ariba after the deadline/bid opening date and time.
a) Submit one (1) signed, original electronic offer via the Ariba Sourcing Module. The Vendor
to include the Execution Page 1 WITH the remaining pages of the solicitation in one PDF.
The Execution Page 1 must be signed and dated by an official authorized to bind the Vendor's
firm. Failure to return a signed offer shall result in disqualification.
Page 3 of 24 Aug 5, 2026

IFB Number: 41-2026-6EW
b) File names should identify the Vendor, solicitation, and document in that order (Vendor Name -
Solicitation Number - Offer, etc.).
c) Files must not be password protected. They must be in .PDF, .JPEG, .DOC or .XLS format and
capable of being copied to other sources. The Vendor's offer may be deemed non-responsive if
the Agency is unable to open the file(s).
d) If the offer contains any confidential information (as defined in the NCDIT Terms and Conditions,
"CONFIDENTIALITY" Section), the Vendor must provide one (1) redacted electronic copy in
addition to the original copy.
2.4 BASIS FOR REJECTION
Pursuant to 9 NCAC 06B.0401, the State reserves the right to reject any and all offers, in whole or
in part; by deeming the offer unsatisfactory as to quality or quantity, delivery, price or service offered;
non-compliance with the specifications or intent of this solicitation; lack of competitiveness; error(s)
in specifications or indications that revision would be advantageous to the State; cancellation or
other changes in the intended project, or other determination that the proposed requirement is no
longer needed; limitation or lack of available funds; circumstances that prevent determination of the
best offer; or any other determination that rejection would be in the best interest of the State. Vendor
contact regarding this IFB with anyone other than Elizabeth.Bee-White@nc.gov may be grounds for
rejection of said Vendor's offer.
2.5 LATE OFFERS
Regardless of cause, late offers will not be accepted and will automatically be disqualified from
further consideration. It shall be the Vendor's sole risk to ensure delivery at the designated office by
the designated time. Late offers will not be opened and may be returned to the Vendor at the expense
of the Vendor or destroyed if requested.
2.6 NON-RESPONSIVE OFFERS
Vendor offers will be deemed non-responsive by the State and will be rejected without further
consideration or evaluation if statements such as the following are included:
* "This offer does not constitute a binding offer",
* "This offer will be valid only if this offer is selected as a finalist or in the competitive range",
* "Vendor does not commit or bind itself to any terms and conditions by this submission",
* "This document and all associated documents are non-binding and shall be used for discussion
purposes only",
* "This offer will not be binding on either party until incorporated in a definitive agreement signed
by authorized representatives of both parties", or
* A statement of similar intent.
2.7 NOTICE TO VENDOR(S)
The State objects to and will not be required to evaluate or consider any additional terms and
conditions not previously agreed to by the State and submitted with an Offeror's response.
This applies to any language appearing in or attached to the document as part of the Offeror's
response. By execution and delivery of this IFB and response(s), the Offeror agrees that any
additional terms and conditions, whether submitted purposely or inadvertently, shall have no
force or effect.
2.8 E-PROCUREMENT SYSTEM
The State utilizes the NC eProcurement (NCEP) system to process requisitions and issue purchase
orders. See http://eprocurement.nc.gov/ and General Terms and Conditions, Electronic
Procurement for more information.
Page 4 of 24 Aug 5, 2026

IFB Number: 41-2026-6EW
a) It is the Vendor's responsibility to read these provisions carefully and to consider them in
preparing the response. By signature, the Vendor acknowledges acceptance of all provisions
related to NCEP.
b) The transaction fee addressed in General Terms and Condition, Electronic Payment (currently
at 1.75%) applies to the purchase of goods only. It does not apply to Vendor Hosted Solutions,
IaaS, PaaS, SaaS, software maintenance/support services, or any other type of services.
c) If not already registered in NCEP, the Vendor must register within two (2) days after notification
of contract award.
d) The Vendor must be current on all NCEP fees prior to submitting a response. Otherwise, the
State may disqualify the Vendor from participating in this solicitation.
2.9 DISTRIBUTORS AND RESELLERS
"Resellers" as used herein, refers to businesses that routinely sell or distribute Vendor's Products,
and may include "Distributors", "Value Added Resellers" (VARs), "Original Equipment
Manufacturers" (OEMs), Channel Partners, or such other designations. These businesses must be
approved by the State prior to placement of any orders. Any contract established will be subject to
this solicitation and any resulting Agreement(s), and to the terms and conditions of the State's
competitive bidding process.
The Agency acknowledges that the Reseller has merely purchased the Third-Party Items for resale
or license to the Agency, and that the proprietary and intellectual property rights to the Third-Party
Items are owned by parties other than the Reseller ("Third Parties"). The Agency further
acknowledges that except for the payment to the Reseller for the Third-Party Items, all of its rights
and obligations with respect thereto flow from and to the Third Parties. The Reseller shall provide
the Agency with copies of all documentation and warranties for the Third-Party Items which are
provided to the Reseller. The Reseller shall assign all applicable third-party warranties for
Deliverables to the Agency.
2.10 POSSESSION AND REVIEW
During the evaluation period and prior to award, possession of the bids and accompanying
information is limited to personnel of the issuing agency, and to the committee responsible for
participating in the evaluation. Vendors who attempt to gain this privileged information, or to
influence the evaluation process (i.e. assist in evaluation) will be in violation of purchasing rules and
their offer will not be further evaluated or considered.
After award of contract the complete bid file will be available to any interested persons with the
exception of trade secrets, test information or similar proprietary information as provided by statute
and rule. Any proprietary or confidential information which conforms to exclusions from public
records as provided by N.C.G.S. 132-1.2 must be clearly marked as such in the offer when
submitted.
2.11 BEST AND FINAL OFFERS (BAFO)
The State may establish a competitive range based upon evaluations of offers, and request BAFOs
from the Vendor(s) within this range, e.g. "Finalist Vendor(s)". If negotiations or subsequent offers
are solicited, the Vendor(s) shall provide BAFO(s) in response. Failure to deliver a BAFO when
requested shall disqualify the non-responsive Vendor from further consideration. The State will
evaluate BAFO(s), oral presentations, and product demonstrations as part of the Vendors'
respective offers to determine the final rankings.
Page 5 of 24 Aug 5, 2026

Vendor Contractual Point of Contact Vendor Technical Point of Contact
Name of Vendor: Street: City, State, Zip: Email: Name of Vendor: Street: City, State, Zip: Email:
State Contractual Point of Contact State Technical Point of Contact
Name of State Agency: NCDIT Street:3700 Wake Forest Rd City, State, Zip: Raleigh, NC Email: Elizabeth.Bee-White@nc.gov Name of State Agency: NCDIT Street:3700 Wake Forest Rd City, State, Zip: Raleigh, NC Email: Purnima.Patel@nc.gov

IFB Number: 41-2026-6EW
2.12 AWARD
It is the general intent to award this contract to one (1) Vendor. As provided by statute, award will
be based on Best Value Analysis, Lowest Price Technically Acceptable Source Selection Method
in accordance with 09 NCAC 06B. 0302 Information Technology Procurement.
2.13 POINTS OF CONTACT
Contact by the Offeror with the persons shown below for contractual and technical matters related
to this IFB is only permitted if expressly agreed to by the purchasing lead named on page 4, or upon
award of contract:
For Vendor completion:
Vendor Contractual Point of Contact Vendor Technical Point of Contact
Name of Vendor: Name of Vendor:
Street: Street:
City, State, Zip: City, State, Zip:
Email: Email:
State Contractual Point of Contact State Technical Point of Contact
Name of State Agency: NCDIT Name of State Agency: NCDIT
Street:3700 Wake Forest Rd Street:3700 Wake Forest Rd
City, State, Zip: Raleigh, NC City, State, Zip: Raleigh, NC
Email: Elizabeth.Bee-White@nc.gov Email: Purnima.Patel@nc.gov
3.0 SPECIFICATIONS
3.1 VENDOR STANDARD AGREEMENT(S)
The terms and conditions of Vendor's standard license, maintenance or other agreement(s)
applicable to Software and other Products acquired under this Agreement may apply to the extent
such terms and conditions do not materially change the terms and conditions of this Agreement. In
the event of any conflict between the terms and conditions of this Agreement and the Vendor's
standard agreement(s), the terms and conditions of this Agreement relating to audit and records,
jurisdiction, choice of law, the State's electronic procurement application of law or administrative
rules, the remedy for intellectual property infringement and the exclusive remedies and limitation of
liability in the Terms and Conditions herein shall apply in all cases and supersede any provisions
contained in Vendor's relevant standard agreement or any other agreement. The State shall not be
obligated under any standard license and/or maintenance or other Vendor agreement(s) to
indemnify or hold harmless the Vendor, its licensors, successors or assigns; nor arbitrate any
dispute, nor pay late fees, legal fees or other similar costs.
A license agreement for Rocket Software is currently in the process of being finalized by and
between Rocket Software and NC Department of Information Technology (NCDIT) and will be
applicable to this IFB. A fully executed copy of the updated license agreement shall be incorporated
by reference and attached to the final version of the IFB via a Best and Final Offer (BAFO).
Page 6 of 24 Aug 5, 2026

YES NO
YES NO
YES NO

IFB Number: 41-2026-6EW
3.2 VENDOR UTILIZATION OF WORKERS OUTSIDE U.S. - DISCLOSURE STATEMENT
In accordance with the Statewide Information Security Manual (SISM), the State restricts the
location of information systems that receive, process, store, or transmit State and Federal data to
the United States which includes the following areas: US States, US Territories, US Embassies,
and US Military installations (stateside or overseas). This restriction applies to the Vendor and to
any subcontractors engaged to provide Services under this Agreement or with access to State Data.
The Vendor must ensure that its subcontractor agreements contain the same restrictions and will
be responsible for monitoring and enforcing subcontractor compliance at all times.
Pursuant to N.C.G.S. 143B-1361(b), the Vendor must complete and return this Disclosure
Statement herein with its solicitation response. The Vendor may attach additional pages to its
response if needed. The State of North Carolina will evaluate Disclosure Statement Information for
additional risks, costs, and other factors associated with its service prior to making an award for any
such Vendor's offer. The Vendor must provide the following information in its bid response:
Vendor to complete a.-e. in their offer:
a. The location of work performed under a state contract by the Vendor, any subcontractors,
employees, or other persons performing the contract and whether any of this work will be
performed outside the United States.
Vendor to enter text here to answer this disclosure question:
b. The corporate structure and location of corporate employees and activities of the Vendor, its
affiliates or any other subcontractors.
Vendor to enter text here to answer this disclosure question:
c. Vendor agrees to provide notice of the relocation of the Vendor, employees of the Vendor,
subcontractors of the Vendor, or other persons performing Services under a state contract
outside of the United States in the event such relocation occurs during the contract term.
Does Vendor agree to provide notice as defined above? YES NO
d. Vendor agrees that any Vendor or subcontractor providing call or contact center Services to
the State of North Carolina shall disclose to inbound callers the location from which the call or
contact center Services are being provided.
Does Vendor agree to provide disclosure as defined above? YES NO
e. Will any work under this contract be performed outside the United States? YES NO
The use of resources or workers located outside the United States is a critical security exception
that must be escalated to the State Chief Information Officer for review pursuant to N.C.G.S. 143B-
1376(c) and 143B-1320(c). These critical security exceptions are approved only in rare and
extenuating circumstances. Vendor should account for this when preparing its response.
______________________________________________________________________________
3.3 E-VERIFY
Pursuant to N.C.G.S. 143B-1350(k), the State shall not enter into a contract unless the awarded
Vendor and each of its subcontractors comply with the E-Verify requirements of N.C.G.S. Chapter
64, Article 2. Vendors are directed to review the foregoing laws. Any awarded Vendor must submit
Page 7 of 24 Aug 5, 2026

A Solution Roadmap defines the vision and strategic elements of the solution. The Solution
Roadmap is a plan

IFB Number: 41-2026-6EW
a certification of compliance with E-Verify to the awarding agency, and on a periodic basis thereafter
as may be required by the State.
3.4 BRAND SPECIFIC PRODUCT
Manufacturer(s) name and product descriptions used in this solicitation are product specific. The
items offered in response to this solicitation must be the manufacturer and type specified. Failure
to comply with this requirement will result in rejection of offer.
3.5 SECURITY SPECIFICATIONS
3.5.1 SOLUTIONS HOSTED ON STATE INFRASTRUCTURE
Vendors must provide a completed Vendor Readiness Assessment Report State Hosted Solutions
("VRAR") at offer submission. This report is located at the following website:
https://it.nc.gov/documents/vendor-readiness-assessment-report
The Rocket Software Annual Maintenance for Mainframe will be required to receive and securely
manage data that is classified as Restricted. Refer to the North Carolina Statewide Data
Classification and Handling policy for more information regarding this data classification. The policy
is located at the following website: https://it.nc.gov/document/statewide-data-classification-and-
handling-policy
To comply with the State's Security Standards and Policies, State agencies are required to
perform annual security/risk assessments on their information systems using NIST 800-53
controls.
3.5.2 SOLUTIONS NOT HOSTED ON STATE INFRASTRUCTURE - RESERVED
3.6 ENTERPRISE ARCHITECTURE SPECIFICATIONS
3.6.1 ARCHITECTURE DIAGRAMS
The State utilizes architectural diagrams to better understand the design and technologies of a
proposed solution. The two diagrams are Network Architecture and Technology Stack. Details on
these diagrams can be found at the following link: https://it.nc.gov/resources/statewide-it-
procurement/vendor-engagement-resources#Tab-Architecture-1192
The provision of these two diagrams is preferred at offer submission. If they are not supplied at
that time, the State will formally request this information from the Vendor and if it is not supplied
within one (1) calendar week, the offer will be considered non-responsive and will not be
evaluated.
There may be additional architectural diagrams requested of the vendor after contract award. This
will be communicated to the vendor by the agency as needed during the project.
3.6.2 SOLUTION ROADMAP
A Solution Roadmap defines the vision and strategic elements of the solution. The Solution
Roadmap is a plan of action for how a Solution will evolve over time. The minimum content should
include:
* Vision for the solution
* High-level functionality expected for each solution release into production environment
* High-level timeline
* Description of how customer feedback is collected and incorporated into solution enhancements
Page 8 of 24 Aug 5, 2026

IFB Number: 41-2026-6EW
Describe the solution roadmap for your product. Include content on release strategies for
functionality, roadmap for technical architecture, how scalability of solution is planned.
3.6.3 ENTITY AND ACCESS MANAGEMENT
The proposed solution must externalize identity and access management. The protocols describing
the State's Identity and Access Management can be found at the following link:
https://it.nc.gov/services/vendor-engagement-resources#Tab-IdentityAccessManagement-1241
Describe how your solution supports the above protocols, as well as making them available for
application integration/consumption.
3.6.4 INTEGRATION APPROACH
Describe proposed solution capabilities to interoperate with other solutions. Identify the standards
supported, integrations platforms, adaptors, APIs, and the like.
3.6.5 DISASTER RECOVERY AND BUSINESS CONTINUITY
Describe the proposed solution capabilities related to the following areas:
Disaster Recovery Plan (DRP) - describe how proposed solution supports Recovery Point
Objectives (RPO) and Recovery Time Objectives (RTO) metrics.
System Backup - describe backup plan capabilities.
Disaster Recovery Testing - describe the frequency and test procedures for end-to-end disaster
recovery testing. Business Continuity Plan (BCP) - describe capabilities proposed solution can
provide in support of agency's continuity of operations and incident responses.
3.6.6 DATA MIGRATION
Describe approaches available for data conversion and/or data migration to load current data into
proposed solution.
3.6.7 APPLICATION MANAGEMENT
Describe how the proposed solution monitors and reports the metrics on system performance.
Describe how the proposed solution manages user administration.
Describe the audit capabilities of proposed solution related to management of the application.
3.6.8 ACCESSIBILITY
Describe how the proposed solution complies with industry accessibility standards.
Provide product documentation that demonstrates how the proposed solution is digitally
accessible or if not fully accessible, provide the roadmap with timeline for remediation.
Standards include:
* State of North Carolina Digital Accessibility & Usability Standard
* W3C Web Accessibility Initiative - Web Content Accessibility Guidelines (WCAG) 2.1:
https://www.w3.org/TR/WCAG21/
* Section 508: https://www.section508.gov/
* Voluntary Product Accessibility Template (VPAT(R)):
https://www.itic.org/policy/accessibility/vpat
ENTERPRISE, SERVICES, AND STANDARDS
Agencies and vendors should refer to the Vendor Resources Page for information on North Carolina
Department of Information Technology regarding architecture, security, strategy, data, digital,
Page 9 of 24 Aug 5, 2026

IFB Number: 41-2026-6EW
identity and access management and other general information on doing business with state IT
process.
The Vendor Resources Page found at the following link: https://it.nc.gov/vendor-engagement-
resources. This site provides vendors with statewide information and links referenced throughout
the RFP document. Agencies may request additional information.
3.7 SPECIFICATIONS
The State requires maintenance and support for its existing licensed Rocket Software products,
including Rocket(R) Zebb(TM), Rocket(R) OASIS/DMS, and Rocket(R) Zeke(TM) for z/OS.
The maintenance and support provided must preserve the functionality, compatibility, and
operational capabilities of the State's existing software environment, including the following:
* Real-Time Resource Management: Support logical and physical resource management
used to control workload execution, evaluate condition codes, manage dependencies, and
respond dynamically to system events.
* Automated Scheduling and Event Processing: Support automated scheduling,
dependency management, event dispatching, and related workload-processing functions in
order to minimize manual intervention and reduce the risk of operational error.
* Scalability and Performance: Maintain compatibility with the State's mainframe environment
and support high-volume workload processing, concurrent event activity, multi-threaded
processing, and applicable z/OS performance and enqueue-management capabilities.
* Flexible and Non-Disruptive Scheduling: Support changes to calendars, schedules,
concurrent processing, and backup activities without requiring unnecessary interruption of
production services, supporting continuous 24/7 operations.
The State currently owns licenses for the software products identified below. Maintenance and
support must be provided for these existing licensed products and must be compatible with the
State's current mainframe environment.
Licensed Products
* Rocket(R) Zebb(TM) for z/OS Maintenance - 5,170 MIPS
* Rocket(R) OASIS/DMS for z/OS(R) Maintenance - 5,170 MIPS
* Rocket(R) Zeke(TM) Scheduling for z/OS Maintenance - 5,170 MIPS
3.8 DELIVERY
Successful Vendor will complete supply of the scope of work within ten (10) consecutive calendar
days after receipt of purchase order either electronically or to the following location(s):
If circumstances beyond the control of the contractor result in a late installation, it is the
responsibility and obligation of the contractor to notify the Purchasing Agent listed on the purchase
order, in writing, immediately upon determining delay. The written notification should indicate the
anticipated initial date.
3.9 CONTRACT TERM
A contract awarded pursuant to this IFB shall have an effective date of July 1, 2027. The term
shall be three (3) years and will expire upon the anniversary date of the effective date unless
otherwise stated in the Notice of Award, or unless terminated earlier. The State retains the option
to extend this contract for two (2) additional one (1) year periods at its sole discretion.
One (1) purchase order will be issued for the three (3) year term and payment will be
invoiced annually.
Page 10 of 24 Aug 5, 2026

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