Information Technology Service Management (ITSM) Solution
| Location: | Federal |
|---|---|
| Posted: | Apr 1, 2025 |
| Due: | Apr 23, 2025 |
| Agency: | Government of Canada |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | BCRFIQ_25-055 |
| Publication URL: | To access bid details, please log in. |
Description
Request for Information and Qualifications
RFIQ No. 25-055
Information Technology Service Management (ITSM) Solution
The purpose of this RFIQ is to collect comprehensive information from IT Service Management Solution providers regarding the capabilities, features, and pricing of a new ITSM solution to replace the City's current system. The new solution should offer enhanced automation, more robust reporting, and better integration with other IT tools, facilitating quicker incident resolution and proactive service delivery. Additionally, it aims to boost user satisfaction by providing more intuitive self-service options and increased visibility into service performance.Key Dates RFP Issue Date Monday, March 31, 2025 Deadline for Questions
Send questions to: bid@coquitlam.ca referencing the RFP name and number. 2:00 PM (local time)
Tuesday, April 15, 2025 Deadline for Issuing Addenda Thursday, April 17, 2025 Submission Deadline 2:00 PM (local time)
Wednesday, April 23, 2025
Questions
Send questions to: bid@coquitlam.ca referencing the RFIQ name and number.
Addenda
Respondents are required to check the City’s website for any updated information and addenda issued before the closing date at the following website address: https://www.coquitlam.ca/140/Bid-Opportunities
Obtaining RFIQ Documents
RFIQ Documents are available for downloading from the City of Coquitlam website: https://www.coquitlam.ca/140/Bid-Opportunities
Printing of RFIQ documents is the sole responsibility of the Respondents.
The City reserves the right to accept or reject any or all Submissions and will not be responsible for any costs incurred by the Respondents in preparing a response.
Submissions will not be opened in public.
The City reserves the right to negotiate concurrently with the highest ranked Respondent(s).
Procurement of goods and services are in accordance with Chapter 5 of the Canadian Free Trade Agreement (CFTA) and the New West partnership Agreement (NWPTA).
M. Pain
Procurement Manager
RFIQ No. 25-055
Information Technology Service Management (ITSM) Solution
The purpose of this RFIQ is to collect comprehensive information from IT Service Management Solution providers regarding the capabilities, features, and pricing of a new ITSM solution to replace the City's current system. The new solution should offer enhanced automation, more robust reporting, and better integration with other IT tools, facilitating quicker incident resolution and proactive service delivery. Additionally, it aims to boost user satisfaction by providing more intuitive self-service options and increased visibility into service performance.Key Dates RFP Issue Date Monday, March 31, 2025 Deadline for Questions
Send questions to: bid@coquitlam.ca referencing the RFP name and number. 2:00 PM (local time)
Tuesday, April 15, 2025 Deadline for Issuing Addenda Thursday, April 17, 2025 Submission Deadline 2:00 PM (local time)
Wednesday, April 23, 2025
Questions
Send questions to: bid@coquitlam.ca referencing the RFIQ name and number.
Addenda
Respondents are required to check the City’s website for any updated information and addenda issued before the closing date at the following website address: https://www.coquitlam.ca/140/Bid-Opportunities
Obtaining RFIQ Documents
RFIQ Documents are available for downloading from the City of Coquitlam website: https://www.coquitlam.ca/140/Bid-Opportunities
Printing of RFIQ documents is the sole responsibility of the Respondents.
The City reserves the right to accept or reject any or all Submissions and will not be responsible for any costs incurred by the Respondents in preparing a response.
Submissions will not be opened in public.
The City reserves the right to negotiate concurrently with the highest ranked Respondent(s).
Procurement of goods and services are in accordance with Chapter 5 of the Canadian Free Trade Agreement (CFTA) and the New West partnership Agreement (NWPTA).
M. Pain
Procurement Manager
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