Temporary Staffing Services

STATE OF NEW HAMPSHIRE
NH VETERANS HOME
Request for Proposals for: Temporary Staffing Services
RFP-2026-NHVH-01-TSTAF
Release Date: 04/7/2026

TABLE OF CONTENTS
Section 1 - Overview and Schedule 3
Section 2 - Special Provisions and Scope 4
Section 3 - Contract Terms and Conditions 6
Section 4 - Pricing Terms and Billing 7
Section 5 - Request for Proposal Process 7
Section 6 - RFP Terms and Conditions 8
Section 7 - Evaluation 12
Section 8 - Process for Submitting a Proposal 13
Section 9 - Proposal Content and Requirements 14
Appendix A P37 Standard Terms and Conditions of the State of NH
Appendix B Transmittal Letter
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SECTION 1 - Overview and Schedule
A. Summary
The New Hampshire Veterans Home seeks to contract with a vendor(s) that will provide
temporary staffing services for the care of our resident population of the NH Veterans
Home, Tilton, NH. Required temporary staffing services are generally known in
advance, however there are instances where unforeseen events, such as staff illness,
preclude advance knowledge of need. Proposed staffing services should be provided by a
flat hourly rate.
The resulting contract will be for the term of up to (3) years from the date of approval of
the Governor and Executive Council or July 1, 2026 (whichever is later). The contract
term may be extended by an additional term of 2 years at the sole option of the Agency,
subject to the parties' prior written agreement and required government approvals
including Governor and Executive Council.
B. Schedule
The following table provides a Schedule of Events for this RFP through contract finalization and
approval. The Agency reserves the right to amend this Schedule at its sole discretion and at any
time through a published Addendum.
EVENT DATE LOCAL
TIME
RFP Released (Advertisement) April 7, 2026
Vendor Inquiry Period Ends April 13, 2026 3:00 PM
Final Agency Responses to Inquiries April 20, 2026 4:00 PM
Proposal Due April 27, 2026 4:00 PM
C. Description of Agency or Program issuing the Request for Proposals
The New Hampshire Veterans Home, located in Tilton, is a state-operated long-term care facility
dedicated to serving honorably discharged veterans. It provides a safe, supportive environment
with a mission to deliver high-quality, resident-centered care with dignity and respect. The home
offers comprehensive medical, nursing, and rehabilitative services alongside therapeutic
recreation programs to all residents, including a life enhanced dementia unit. Temporary staffing
services are needed to enhance current nursing staff when needed.
In this RFP, "Agency" means the NH Veterans Home. "Vendor" means a person or entity who
offers products or services for sale. "Selected vendor" means the qualified Bidder which has been
identified by the Agency as having received the best score for its proposal according to the
criteria set forth in this RFP.
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D. Vendor Instructions
Interested vendors must read the entire RFP and submit the required documents in the manner
specified in the RFP. Vendors are responsible for reviewing the most updated information related
to this RFP before submitting proposals.
SECTION 2 - Special Provisions and Scope of Work
A. Special Provisions
* The following items will be required for all staff prior to servicing residents and must be
submitted to NHVH a minimum of 10 days prior to vendor staff servicing residents:
A completed Conviction Disclosure Annual Attestation Form. This attestation
o
will ensure there has been no convictions for the following crimes: A felony for
child abuse or neglect, spousal abuse, any crime against children or adults,
including but not limited to: violent or sexually-related crime against a child or
adult, or a crime which may indicate a person might be reasonably expected to
pose a threat to an adult; and felony for physical assault, battery, or drug-related
offense committed in the past five years.
A copy of Contractor's Certificate of Insurance. A completed U.S Department of
o
Health and Human Services Office of the Inspector General Exclusion List
Screening Disclosure: Statement Annual Attestation Form, for the Contractor and
all staff working at the NH Veterans Home.
An attestation that the Contractor has completed a monthly OIG exclusion list
o
check for the Contractor and all contracted staff working at the NHVH.
A valid license issued by the New Hampshire Office of Professional Licensure
o
and Certification (NH OPLC) or a valid compact license approved by the State of
New Hampshire.
BEAS (Bureau of Elderly and Adult Services) State Registry check
o
A National Provider Identifier (NPI) number, if applicable.
o
A criminal background check to include either National Criminal Records Check
o
or the completed State of NH Release of Criminal Record Authorization Form.
An attestation of the applicant's fitness for duty, meaning the applicant is free of
o
any known infectious diseases. Physical and/or drug test as applicable by state
law
An attestation of NHVH policies and procedures review upon hire and annually
o
thereafter.
* The contractor may not include previous employees of NHVH, without prior approval of
the NH Veterans Home or employees that can not meet all requirements for nursing
certifications in New Hampshire.
* This agreement may be cancelled by either party at any time without cause by giving a
60-day notice in writing to the other party.
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* Treatment of any injury sustained by a member or patient, which in the opinion of the
Commandant, was caused by such member or patient's wanton or reckless conduct, will
not be covered by this contract. These incidents will be treated as liabilities of the
patient for the services rendered.
* Vendor is aware of the Health Insurance Portability and Accountability Act of 1996
(HIPPA) and agrees to comply with its regulations concerning privacy security.
* Professional liability insurance in amounts of not less than $1,000,000 per claim and
$3,000,000 per incident
* The vendor shall provide services in accordance with all applicable federal, state, and
local laws, rules, and regulations, and third-party reimbursement requirements (public or
private) and agrees to maintain all current licensures needed to provide medical services
in the State of New Hampshire.
* The vendor agrees to maintain all HIPAA requirements and standards at all times.
* The provider must adhere to infection prevention protocols consistent with CDC and
OSHA standards.
* The vendor and staff must comply with the facility policies.
* The Contractor will be responsible for their required license fees, insurance, taxes and
any other expenses incurred in order to provide services at the NHVH location.
* Unsatisfactory response/adherence to any or all of the listed services or requirements
will be basis for immediate termination.
* NHVH shall determine the shifts to be worked with no obligation to the Contractor for
any minimum number of shifts.
* Temporary Staff to permanent staff option: after 9 months of work, a temporary staff
may apply for a permanent position with no additional fee to NHVH.
B. Scope of Work
The New Hampshire Veterans Home proposes to enter into an agreement with a contractor to
provide temporary services, to include but not limited to Registered Nurse (RN), Licensed
Practical Nurse (LPN), Licensed Nursing Assistant (LNA) to support the NHVH nursing team.
RN and LPN Position Requirements:
* Conduct physical assessments, including psychiatric or admission assessments.
* Administer medications
* Processing of physician orders
* Monitoring vital signs
* Testing blood glucose levels
* Completing treatments
* Conducting pain assessments
* Changing dressings
* Completing Management of the Milieu
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* Utilizing the electronic health record (EHR) of NHVH to obtain clinical information and
for timely documentation of resident care
* Communicate both verbally and in writing to report related findings
* Utilize principles of infection control and universal precautions to foster resident
treatment, recovery and/or prevention of infection
LNA Position Requirements:
* Providing residents with basic information, assisting with interpersonal relationships and
facilitating the adjustment of residents to their living environment
* As directed by a nurse, assisting in planning and providing for daily needs of the
residents with Activities of Daily Living (ADL) or minor treatment procedures
* Supervising residents in various groups for patient enjoyment and maintenance of skills
and current level of functioning
* Reporting related findings through verbal and written communication to their shift
supervisor
* Provides for the needs of residents, such as cleanliness, nourishment, emotional comfort
and activities such as sensory simulation as directed by a nurse
* Provides basic nursing care, taking vital signs, collecting specimens for routing lab
examinations
* Utilize principles of infection control and universal precautions to foster resident
treatment, recovery and/or prevention of infection
* Accurate and timely documentation in electronic medical records
The Contractor shall provide replacement staffing for the remainder of the staffing period in the
event a temporary staff member is unable to fulfill the prescribed shift(s) due to illness, injury or
other unforeseen circumstances.
The Contractor shall accept immediate verbal or written notification from NHVH of any staffing
dismissal with or without cause.
SECTION 3 -- Contract Terms and Conditions
A. Non-Exclusive Contract
Any resulting Contract from this RFP will be a non-exclusive Contract. The Agency reserves the
right, at its discretion, to retain other contractors to provide any of the services or deliverables
identified in this RFP or make an award by item, part or portion of an item, group of items, or
total Proposal if the terms of this contract are not met.
B. Award
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If the Agency decides to award a contract as a result of this RFP process, any award is contingent
upon approval of the contract by the Governor and Executive Council of the State of New
Hampshire and upon continued appropriation of funding for the contract.
C. Standard Contract Terms
The Agency will require the selected vendor to execute a contract using the Standard Terms and
Conditions of the State of New Hampshire (Form P-37) which is attached as Appendix A. In no
event is a vendor to submit its own standard contract terms and conditions as a replacement for
the State's terms in response to this solicitation.
The terms of this RFP and the selected vendor's Proposal will be used to form the terms of any
resulting contract. The resulting contract may incorporate some or all of the selected vendor's
Proposal. References in the P-37 to Exhibits A, B and C are references to the required structure
of any resulting contract (Exhibit A - Special Provisions/Amendments to the P-37, Exhibit B -
Scope of Services, and Exhibit C - Bidders Required Information and Payment Terms) and are
not references to sections of this RFP.
To the extent that a vendor believes that exceptions to the contract terms in Appendix A will be
necessary for the vendor to enter into the contract, the vendor must note those issues during the
Vendor Inquiry Period, as further described Section 4B.
SECTION 4 - Pricing Terms and Billing
1. The Contractor will submit an invoice to NHVH no later than 30 days after the service is
rendered, to the following:
Email: Accounts.Payable@nhvh.nh.gov
Mail: NH Veterans Home
139 Winter Street
Tilton, NH 03276
Att: Business Office
2. The Contractor is responsible for paying their own license, taxes and insurance costs.
3. Notwithstanding paragraph 18 of the General Provisions P-37, changes limited to
adjusting amounts between budget line items, related items, amendments of related
budget exhibits within the price limitation, and to adjusting encumbrances between State
Fiscal Years, may be made by written agreement of both parties and may be made
without obtaining approval of the Governor and Executive Council.
4. The Contractor shall pay all Temporary Staff wages, including payment of federal and/or
state taxes. NHVH employee benefits are not available to contracted staff.
5. Flat rate, hourly pricing to be provided on the Transmittal Letter (Appendix B).
SECTION 5 -Request for Proposal Process
A. Agency Point of Contact/Restriction of Contact with Agency Employees
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The sole point of contact for this RFP, from the RFP issue date until the approval of the resulting
contract by the Governor and Executive Council is:
Susan Glover, Chief Financial Officer 603-527-4847, Susan.M.Glover@nhvh.nh.gov
From the date of release of this RFP until an award is made and announced regarding the
selection of a vendor, all communication with personnel employed by or under contract with the
Agency regarding this RFP is prohibited unless first approved by the RFP Sole Point of Contact.
Agency employees have been directed not to hold conferences and/or discussions concerning this
RFP with any potential contractor during the selection process, unless otherwise authorized by
the RFP Sole Point of Contact. Vendors may be disqualified for violating this restriction on
communications.
B. Vendor Inquiries
All inquiries concerning this RFP, including but not limited to, requests for clarifications,
questions, any changes to the RFP, and any exceptions to the contract terms in Appendix A,
including the Form P-37, shall be submitted via email to the Agency Point of Contact specified
above. Inquiries must be received by the end of vendor inquiry period (see Schedule of Events
herein).
The vendor must identify the RFP name and the number and include the vendor's name,
telephone number, and e-mail address.
The Agency will issue responses to properly submitted inquiries on or before the date specified
in the Schedule of Events; however, this date is subject to change at the Agency's discretion.
The Agency may consolidate and/or paraphrase questions for sufficiency and clarity. The
Agency may, at its discretion, amend this RFP on its own initiative or in response to issues raised
by inquiries, as it deems appropriate. In response to requested exceptions to P37, the Agency
will review requested exceptions and accept, reject or note that it is open to negotiation of
the proposed exception at its sole discretion. Questions about or requested exceptions to
the RFP, Form P-37 and/or any relevant attachments not raised during the inquiry period
are waived. Oral statements, representations, clarifications, or modifications concerning the RFP
shall not be binding upon the Agency. Official responses by the Agency will be made only in
writing by the process described above. Vendors shall be responsible for reviewing the most
updated information related to this RFP before submitting a proposal.
SECTION 6 - RFP Terms and Conditions
A. Debarment
Vendors who are ineligible to bid on proposals, bids or quotes issued by the Department of
Administrative Services, Division of Procurement and Support Services pursuant to the
provisions of RSA 21-I:11-c shall not be considered eligible for an award under this RFP.
B. Proposal Preparation Cost
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By submitting a proposal, a vendor agrees that in no event shall the Agency be either responsible
for or held liable for any costs incurred by a vendor in the preparation of or in connection with
the Proposal, or for work performed prior to the Effective Date of a resulting Contract.
C. Validity of Proposal
Proposals must be valid for one hundred and eighty (180) days following the deadline for
submission of Proposals in Schedule of Events, or until the Effective Date of any resulting
Contract, whichever is later.
D. RFP Addendum
The Agency reserves the right to amend this RFP at its discretion, prior to the Proposal
submission deadline. In the event of an addendum to this RFP, the Agency, at its sole discretion,
may extend the Proposal submission deadline, as it deems appropriate.
E. Non-Collusion
The vendor's signature on a Proposal submitted in response to this RFP guarantees that the
prices, terms and conditions, and work quoted have been established without collusion with other
Vendors and without effort to preclude the Agency from obtaining the best possible competitive
Proposal.
F. Property of the Agency
All material received in response to this RFP shall become the property of the Agency and will
not be returned to the vendor. Upon contract award, the Agency reserves the right to use any
information presented in any Proposal.
G. Proposal Confidentiality
Unless necessary for the approval of a contract, the substance of a proposal must remain
confidential until the Effective Date of any Contract resulting from this RFP. A vendor's
disclosure or distribution of Proposals other than to the Agency may be grounds for
disqualification.
H. Public Disclosure
The information submitted in response to this RFP (including all materials submitted in
connection with it, such as attachments, exhibits, addenda, and presentations), any resulting
contract, and information provided during the contractual relationship may be subject to public
disclosure under Right-to-Know law, including RSA 91-A. In addition, in accordance with RSA
9-F:1, any contract entered into as a result of this RFP will be made accessible to the public
online via the website Transparent NH (http://www.nh.gov/transparentnh/).
Confidential, commercial or financial information may be exempt from public disclosure under
RSA 91-A:5, IV. If a vendor believes any information submitted in response to this RFP should
be kept confidential, the vendor must specifically identify that information where it appears in
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the submission in a manner that draws attention to the designation and must mark/stamp each
page of the materials that the vendor claims must be exempt from disclosure as
"CONFIDENTIAL." Vendors must also provide a letter to the person listed as the point of
contact for this RFP, identifying the specific page number and section of the information you
consider to be confidential, commercial or financial and providing your rationale for each
designation. Marking or designating an entire proposal, attachment or section as confidential
shall neither be accepted nor honored by the State. Vendors must also provide a separate copy of
the full and complete document, fully redacting those portions and shall note on the applicable
page or pages that the redacted portion or portions are "confidential."
Submissions which do not conform to these instructions by failing to include a redacted copy (if
necessary), by failing to include a letter specifying the rationale for each redaction, by failing to
designate the redactions in the manner required by these instructions, or by including redactions
which are contrary to these instructions or operative law may be rejected by the State as not
conforming to the requirements of the proposal.
Pricing, which includes but is not limited to, the administrative costs and other performance
guarantees in Proposals or any subsequently awarded contract shall be subject to public
disclosure regardless of whether it is marked as confidential.
Notwithstanding a vendor's designations, the State is obligated under the Right-to-Know law to
conduct an independent analysis of the confidentiality of the information submitted in a proposal.
If a request is made to the State to view or receive copies of any portion of the proposal, the State
shall first assess what information it is obligated to release. The State will then notify you that a
request has been made, indicate what, if any, information the State has assessed is confidential
and will not be released, and specify the planned release date of the remaining portions of the
proposal. To halt the release of information by the State, a vendor must initiate and provide to
the State, prior to the date specified in the notice, a court action in the Superior Court of the State
of New Hampshire, at its sole expense, seeking to enjoin the release of the requested
information.
By submitting a proposal, vendors acknowledge and agree that:
* The State may disclose any and all portions of the proposal or related materials which are
not marked as confidential and/or which have not been specifically explained in the letter
to the person identified as the point of contact for this RFP;
* The State is not obligated to comply with a vendor's designations regarding
confidentiality and must conduct an independent analysis to assess the confidentiality of
the information submitted in your proposal; and
* The State may, unless otherwise prohibited by court order, release the information on the
date specified in the notice described above without any liability to a vendor.
I. Electronic Posting of RFP Results and Resulting Contract
At the time of receipt of proposals, the Agency will post the number of responses received with
no further information. No later than five (5) business days prior to submission of a contract to
the Department of Administrative Services, the Agency will post the ranks or scores of each
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