81626Y0801-CareCloud _ software licensing, professional services, and maintenance support

Pursuant to Section 3-05 of the New York City Procurement Policy Board Rules, the Department of Health and Mental Hygiene (DOHMH) intends to enter into negotiations for a five-year agreement with CareCloud Holdings, Inc., dba -Medsphere Care for the purchase of software licensing, professional services, and maintenance support for the RCM (InsightCS) suite of software solutions. DOHMH will utilize RCMS (InsightCS) to provide an automated Revenue Cycle Management System to maximize DOHMH's ability to capture Medicaid and Medicare Fee-For-Service (FFS), Medicare Part B, Medicaid Managed Care Organizations (MCO), and other third-party health insurance revenues. The RCMS (InsightCS) software will include a database of medical patient billing records used to stage claims for electronic billing, submit claims, check claim status, and maintain claims data to generate required fiscal reports.

DOHMH has determined that CareCloud Holdings, Inc., dba -Medsphere Care, is the only viable vendor to provide these services because CareCloud Holdings, Inc. is the owner, designer, and developer of the proprietary Revenue Cycle Management System (RCMS) solution suite known as InsightCS. As such, CareCloud Holdings, Inc. is the sole source option for both the development and implementation of the RCMS software InsightCS and the associated professional and support services in use at the New York City Department of Health and Mental Hygiene.

Any vendor that believes it can legally provide these services is invited to submit an Expression of Interest directly to this RFI- EPIN 81626Y0801 by the due date and time.

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