RFQ - AUTOMATED EXTERNAL DEFIBRILLATORS (AED) PROGRAM MANAGEMENT AND MAINTENANCE SERVICES

MAGGIE RAMSBERGER DEPARTMENT OF PURCHASING AND CONTRACTING BRENDA G. MILLER
INTERIM DIRECTOR 5560 OVERLAND AVENUE, SUITE 270, SAN DIEGO, CALIFORNIA 92123-1204 ASSISTANT DIRECTOR
PHONE (858) 505-6367 FAX (858) 715-6452
REQUEST FOR QUOTES (RFQ) 13307
DEPARTMENT OF SAN DIEGO COUNTY EMERGENCY MEDICAL SERVICES OFFICE
AUTOMATED EXTERNAL DEFIBRILLATORS (AED) PROGRAM MANAGEMENT
AND MAINTENANCE SERVICES
July 17, 2026
A. KEY INFORMATION
1. The County of San Diego is seeking quotes from firms interested in providing Automated External
Defibrillators (AED) Program Management and Maintenance Services ("Offerors").
2. The County anticipates a contract term of an initial (base) period of one (1) year anticipated to begin September
1, 2026, with four (4) one-year option periods.
3. The County has posted this solicitation on its official BuyNet website at https://sdbuynet.sandiegocounty.gov/.
To see all information related to this RFQ, to submit Questions, and to receive notifications of updates, Offerors
must select "Participate in RFx" for this solicitation in BuyNet.
4. The Contracting Officer for this solicitation is Kashif Shaheed, Procurement Specialist,
kash.shaheed@sdcounty.ca.gov.
5. Schedule: This timeline is subject to change at any time, at the County's sole discretion. The County will issue
an addendum for changes to the Questions due date, or Quote due date.
Event Description Date and Time (San Diego Time)
Questions due July 28, 2026 prior to 5:00 p.m.
Quotes due August 7, 2026 prior to 5:00 p.m.
6. Questions:
6.1. Offerors should submit all Questions, including requests for clarification related to definition or
interpretation of this RFQ, in writing by the Date and Time specified in the Schedule. Offerors should
submit Questions via BuyNet, by sending a message to the Contracting Officer through the "Discussions"
functionality.
6.2. Non-Offerors should direct inquiries regarding this solicitation to the Contracting Officer.
7. Table of Contents:
A. Key Information
B. RFQ Instructions and Rules
C. Submittal Items
D. Required Forms
E. Statement of Work
F. Payment Schedule
G. Draft Agreement

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13307
DEPARTMENT OF SAN DIEGO COUNTY EMERGENCY MEDICAL SERVICES OFFICE
AUTOMATED EXTERNAL DEFIBRILLATORS (AED) PROGRAM MANAGEMENT
AND MAINTENANCE SERVICES
B. RFQ INSTRUCTIONS AND RULES
1. INSTRUCTIONS FOR SUBMITTING A QUOTE
1.1. It is Offeror's responsibility to submit a quote based on the most current RFQ, addenda thereto, County's
responses to Questions, any other information posted on BuyNet, and any diligence material made
available by the County. Offerors are advised to regularly check BuyNet for information. The County has
no obligation to contact Offerors directly with any such RFQ-related information.
1.1.1. To see all information related to this RFQ, to submit Questions, and to receive notifications of
updates, Offerors must select "Participate in RFx" for this solicitation in BuyNet.
1.1.2. If an Offeror is unable to download this document, an Offeror may request a hard copy from
Department of Purchasing and Contracting's front desk or contact clerical support at (858) 505-
6367.
1.2. Forms required to be submitted with Offerors response to this RFQ are included in this RFQ or posted on
the County's web site at: https://www.sandiegocounty.gov/content/sdc/purchasing/purchasing-
forms.html.
1.2.1. The County may update posted forms from time to time. Unless otherwise specified, Offerors may
submit the version of a form in place as of the date of the posting of this RFQ or any later version
thereof.
1.3. Offeror must submit a complete original quote in accordance with the format provided in this solicitation
to the County of San Diego, Department of Purchasing and Contracting, through electronic upload to
BuyNet before the Date and Time listed in Schedule.
1.3.1. If Offeror is unable to submit via BuyNet for any reason, Offeror may submit its quote via email
to the Contracting Officer listed in this document or provide the Purchasing and Contracting front
desk with either (i) electronic files on CD/DVD; or, (ii) a printed quote. Offeror must prominently
mark such submissions with the RFQ number on the outside of the packaging. Please use this
method only if unable to submit through BuyNet.
2. QUESTIONS
2.1. Offerors shall direct requests for explanation regarding the RFQ or related documents to the Contracting
Officer, in writing, as a question ("Question"). Offerors may submit Questions by sending a message to
the Contracting Officer through the "Discussions" functionality in BuyNet.
2.2. The County may choose not to respond to Questions received after the date and time stated in the Schedule
for Question submission. Offeror is responsible for ensuring that Questions are received by the County.
3. QUOTE FORMAT
3.1. Submit electronic quotes as files in .pdf format, except where specified otherwise. For pages other than
signature pages, converted and searchable formats are preferred.
3.2. All quotes shall be signed with a handwritten signature by an authorized officer or employee of Offeror.
4. QUOTE ORGANIZATION
4.1. Your quote should be organized in accordance with the Submittal Items in this RFQ.
4.1.1. Offerors shall organize content to correspond to the applicable exhibit and question or item
within each exhibit.
4.1.2. Offerors shall separate each exhibit into one or more files, clearly named as to the exhibit and
order.
4.1.3. Pages shall be consecutively numbered within each exhibit at the bottom or top margin of each
page.
4.1.4. Cost/Price information:
4.1.4.1. Offerors must place all cost and pricing information within the Cost/Price exhibit. Price
shall be inclusive of all proposed compensation.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13307
DEPARTMENT OF SAN DIEGO COUNTY EMERGENCY MEDICAL SERVICES OFFICE
AUTOMATED EXTERNAL DEFIBRILLATORS (AED) PROGRAM MANAGEMENT
AND MAINTENANCE SERVICES
4.2. Confidential/Proprietary information:
4.2.1. The County is a public agency subject to the California Public Records Act, Government Code
7920.000, et seq. Some or all of the documents submitted in response to this RFQ may be subject
to disclosure, and the County intends to publish any resulting contracts to its public website.
4.2.2. It is Offeror's responsibility to identify and separate into a "CONFIDENTIAL/PROPRIETARY"
exhibit and to provide a signed Nondisclosure Indemnification Agreement for:
4.2.2.1. All confidential information that Offeror represents, with legal basis, is exempt from
disclosure pursuant to the California Public Records Act, including PI (Personal
Information), PII (Personally Identifiable Information), or PHI (Protected Health
Information);
4.2.2.2. Any proprietary or other information Offeror represents, with legal basis, is exempt from
disclosure under the California Public Records Act and wishes to protect from
disclosure.
4.2.3. The "CONFIDENTIAL/PROPRIETARY" exhibit must be clearly labeled with all pages marked
as "CONFIDENTIAL/PROPRIETARY."
4.2.4. Offeror should reference material in the "CONFIDENTIAL/PROPRIETARY" exhibit where it is
needed to respond to a Submittal Item through citation to the
"CONFIDENTIAL/PROPRIETARY" exhibit (for example "See response 1 contained within the
'CONFIDENTIAL/PROPRIETARY' exhibit for staff Social Security numbers").
4.2.5. If the County determines that a submission improperly designates information as confidential or
proprietary, the County may, at its sole discretion: (i) deem the information releasable; (ii)
declare the submission non-conforming/non-responsive; (iii) remove such information, or (iv)
take any other appropriate action. (Note: Pricing and Terms and Conditions are generally not
confidential under the California Public Records Act).
5. QUOTE EVALUATION
5.1. Evaluations may consider factors such as technical merit, experience, capacity, history of Offeror
compliance, availability, price, and more to determine the quote(s) that provide the best value to the
County.
5.2. During evaluation, the County may appropriately consider the sustainability and social, human health,
environmental, and economic impact of Offeror's proposed products and/or approach to providing goods
and/or services, in accordance with Board Policy B-67. Therefore, Offerors are encouraged to include
relevant information in their quotes, to the degree related to the goods or services sought.
5.3. During evaluation, the County may appropriately evaluate the cultural competency of Offeror and
Offeror's proposed approach to providing goods and services. Therefore, Offerors are encouraged to
include relevant information in their quotes, to the degree related to the goods or services sought.
5.4. When evaluating an Offeror's cost or pricing, the County may also consider the effect of the quote on the
overall total cost to the County.
6. COUNTY COMMITMENT
6.1. This RFQ does not commit the County to award a contract, nor does it commit the County to pay any of
Offeror's costs incurred in the preparation or submission of the quote. Further, Offeror shall not incur any
reimbursable cost in anticipation of a contract award.
6.2. Neither Offeror nor any of its representatives shall have any claims whatsoever against the County or any
of its respective officials, agents, or employees arising out of or relating to this RFQ or these procedures
(other than those arising under a definitive contract with Offeror in accordance with the terms thereof).
6.3. The County reserves the right to separately procure the same or similar goods or services.
6.4. The County may withhold all information regarding this procurement until after negotiations are complete,
including, but not limited to: the number of quotes received; the identity of Offeror(s); the content of
quotes; the County's evaluation and results thereof. Information releasable after the conclusion of

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13307
DEPARTMENT OF SAN DIEGO COUNTY EMERGENCY MEDICAL SERVICES OFFICE
AUTOMATED EXTERNAL DEFIBRILLATORS (AED) PROGRAM MANAGEMENT
AND MAINTENANCE SERVICES
negotiations is subject to the disclosure requirements and withholding exemptions of the California Public
Records Act.
6.5. Pursuant to County Charter 703.10 and 916, award of a contract resulting from this RFQ may be subject
to the County's requirement to determine that the services can be provided more economically and
efficiently by an independent contractor than by persons employed in the Classified Service.
6.6. In the event that an Offeror is involved in a merger, acquisition, or other change in control, the County
reserves the right to award a contract to a resulting entity.
7. DILIGENCE AND DUTY TO INQUIRE
7.1. Should Offeror find discrepancies in or omissions from, or be in doubt as to the meaning of, the RFQ or
related documents, Offeror shall have a duty to submit a Question to the County.
7.2. Offerors are expected to perform reasonable due diligence with regard to this RFQ and the work required,
including, but not limited to, information that is publicly or otherwise reasonably available and, if
applicable, information that can be obtained during a site visit (including verification of measurements,
conditions, and other attributes). Neither the selected Offeror(s), nor any Offerors, shall be entitled to any
price adjustment or other relief based upon information that was discovered or should have been
discovered through due diligence.
7.3. The County makes no representation or warranty, express or implied, as to the accuracy or completeness
of any diligence material or other information provided by the County or any of its agents, representatives,
contractors, or consultants. Such information may reflect good faith assumptions, estimates, or projections,
which may or may not prove to be correct.
7.4. Offeror should not rely upon oral statements made or explanations given by the County, including any oral
responses to Questions or other inquiries. No prior, current, or post award communication(s) with any
officer, agent, or employee of the County shall affect or modify any terms or requirements of this RFQ,
except as explicitly provided for in this RFQ.
8. OFFEROR COMMUNICATIONS
8.1. All communications from Offeror (including its employees, agents, and representatives) to the County or
its officers and employees (including consultants working on or assisting with this procurement), related
to this RFQ or Offeror's quote, must be directed in writing exclusively to the Contracting Officer, unless
otherwise authorized in writing by the Contracting Officer. Offerors shall not communicate with or attempt
to contact any other County personnel about this solicitation, except as otherwise allowed for in this RFQ
or by law. Any improper contact may, at the County's sole discretion, cause Offeror to be removed from
consideration for contract award.
8.2. If Offeror issues any public announcement or otherwise engages in communication that, in the County's
sole determination, compromises the integrity of this RFQ process or attempts to restrain competition,
Offeror may be removed from consideration for award.
8.3. Audio and/or video recording of presentations, discussions, negotiations, , or other communications with
the County regarding this RFQ are prohibited, unless specifically authorized in writing by the Contracting
Officer.
9. SOLICITING EMPLOYEES
9.1. Until contract award, Offerors shall not, directly or indirectly, solicit any employee of the County to leave
the County's employ in order to accept employment with Offeror, its affiliates, actual or prospective
contractors, or any person acting in concert with Offeror without prior written approval of the County's
Contracting Officer. This paragraph does not prevent the employment by Offeror of a County employee
who has initiated contact with Offeror.
10. PROHIBITED CONTRACTS AND SUBCONTRACTS
10.1. In accordance with Section 67 of the San Diego County Administrative Code, the County shall not contract
with, and shall reject any quote submitted by, the person or entities specified below, unless the Board of
Supervisors finds that special circumstances exist which justify the approval of such contract:

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13307
DEPARTMENT OF SAN DIEGO COUNTY EMERGENCY MEDICAL SERVICES OFFICE
AUTOMATED EXTERNAL DEFIBRILLATORS (AED) PROGRAM MANAGEMENT
AND MAINTENANCE SERVICES
10.1.1. Persons employed by the County or of public agencies for which the Board of Supervisors is the
governing body;
10.1.2. Profit-making firms or businesses in which employees described in subsection 11.1.1 serve as
officers, principals, partners, or major shareholders;
10.1.3. Persons who, within the immediately preceding twelve (12) months, came within the provisions
of subsection 11.1.1 and who (i) were employed in positions of substantial responsibility in the
area of service to be performed by the contract; or, (ii) participated in any way in developing the
contract or its service specifications; and
10.1.4. Profit-making firms or businesses in which the former employees described in subsection 11.1.3
serve as officers, principals, partners, or major shareholders.
10.2. Per Board Policy A-79, a successful Offeror that is a non-profit corporation shall not subcontract any work
under the agreement with a related for-profit subcontractor where an interlocking directorate, management,
or ownership relationship exists, unless specifically authorized by the Board of Supervisors.
10.3. Offeror certifies that, if awarded a contract under this RFQ, such contract will be in compliance with
Sections 11.1 and 11.2 above. Offeror shall promptly notify the County of any change in circumstance
affecting these provisions.
11. CALIFORNIA REVENUE & TAXATION CODE 18662
11.1. In compliance with California Revenue and Taxation Code 18662, if Offeror is a non-resident of
California (out-of-state invoices) that receives California source income and has not completed Franchise
Tax Board Form 590, there may be a backup withholding on all payments. Fifteen (15) business days prior
to the first payment from the County, new suppliers or suppliers with expired forms or forms with incorrect
information must submit new forms to the County (forms are available from the Franchise Tax Board
website listed below).
11.2. Under certain circumstances, Offerors may be eligible for reduced or waived nonresident withholding. If
Offeror has already received a waiver or a reduced withholding response from the State of California and
the response remains valid, Offeror should submit the response to the County in lieu of the forms. Failure
to submit the required forms will result in withholding of payments. Offerors should access the Franchise
Tax Board websites, listed below, for tax forms and relevant information regarding non-resident
withholding, including waivers or reductions. The County will not give Offerors any tax advice. It is
recommended that Offerors speak with their tax advisers and/or the State of California for guidance.
Franchise Tax Board Websites:
https://www.ftb.ca.gov
https://www.ftb.ca.gov/forms/search/
11.3. If selected for award, Offeror must submit applicable forms to the Auditor & Controller via fax, at (858)
694-2060, or mail originals to: County of San Diego, 5530 Overland Avenue, Suite 410, San Diego, CA
92123. The P.O. Number or Contract Number (if available) and "California Revenue and Taxation Code
18662" must appear on fax cover sheet and/or the outside of the mailing envelope.
12. W-9 FORM
12.1. If selected for award, Offeror must complete and submit a W-9 form if a current form is not on file with
the County.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13307
DEPARTMENT OF SAN DIEGO COUNTY EMERGENCY MEDICAL SERVICES OFFICE
AUTOMATED EXTERNAL DEFIBRILLATORS (AED) PROGRAM MANAGEMENT
AND MAINTENANCE SERVICES
C. SUBMITTAL ITEMS
Offeror's response to these Submittal Items shall be no more than twenty (20) pages.
1. EXHIBIT 1 - REQUIRED FORMS
1.1 Submit a completed and signed Offeror's Cover Page (PC600) form
* Required for all Offerors
* located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC600_dpc_Offerors_Cover_Page.pdf
1.2 Submit a completed and signed Representations and Certifications form (PC601)
* Required for all Offerors
* located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC601_dpc_Reps_and_Certs.pdf
1.3 Submit a completed and signed Small-Local Business Self-Certification Form (PC610)
* All Offerors are encouraged to complete this form to support County data collection.
* located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC610_dpc_Small_Local_Self_Cert.pdf
1.4 Submit a completed and signed Nondisclosure Indemnification Agreement (PC620) (if applicable).
* Required if submitting Confidential/Proprietary Information (see RFQ Instructions and Rules section 4.2)
* located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC620_dpc_Nondisclosure_Indemnity.pdf
2. EXHIBIT 2 - PROGRAM/TECHNICAL EXHIBIT
2.1 Confirm (YES/NO) offeror has read, understands, and accepts the Exhibit A - Statement of Work (SOW).
YES NO

2.1.1 If NO, provide a marked-up redline version of the SOW that provides applicable alternative
language with an explanation to support any alternative standards/language being proposed. Failure
to specifically reject a proposal requirement(s) will be deemed an acceptance of such requirement.
2.2 Provide a detailed response describing your approach to fulfilling the service requirements outlined in the
Exhibit A - Statement of Work (SOW), Sections 3 and 6-9. When referring to a specific requirement in the
SOW, include its corresponding number for easy reference.
Offeror's response should clearly explain how the required services will be performed and how they will
meet the specified requirements. Focus on the methods and procedures that will be used to meet the key
requirements in the SOW. Descriptions for each work component should be labeled with the appropriate
submittal requirement and/or SOW section number.
2.3 Confirm (YES/NO) that offeror has ability to provide an IT solution (web-based repository, i.e., database)
to facilitate data collection and data management of AED units located in County facilities and County
vehicles, and that will support the following.
YES NO

2.3.1 Authorizing database access by assigning user identifications (IDs) and passwords to designated
AED Site Liaisons and Back-up AED Site Liaisons (AED Site Coordinators), per Section 7.2.1.1
of the Statement of Work (SOW).
YES NO

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13307
DEPARTMENT OF SAN DIEGO COUNTY EMERGENCY MEDICAL SERVICES OFFICE
AUTOMATED EXTERNAL DEFIBRILLATORS (AED) PROGRAM MANAGEMENT
AND MAINTENANCE SERVICES
2.3.2 Removing database access to AED Coordinators that have been replaced by new coordinators, per
Section 7.2.1.2 of the SOW.
YES NO

2.3.3 Documenting the County site name and address, location of the AED unit at the site, AED unit
brand and model name, AED unit serial number, battery expiration date, electrode pads expiration
date and date of last visual inspection, per Section 7.2.1.3 of the SOW.
YES NO

2.3.4 Documenting, managing, tracking, and tracing the movement, relocation and/or transfer of AED
units in and between County sites, per Section 7.2.1.4 of the SOW.
YES NO

2.3.5 Documenting the dates and number of attempts to contact AED Site Coordinators to address AED
non-compliance issues identified in the database (i.e., expired batteries and/or electrode pads,
missing battery and/or electrode pad expiration dates, and overdue AED unit visual inspections),
per Section 7.2.1.5 of the SOW.
YES NO

2.3.6 Confirm (YES/NO) that offeror has ability to provide services twenty-four (24) hours per day,
seven (7) days per week including County-observed holidays, staffed by a qualified data
management contract staff for maintenance, incident maintenance and emergency contact services
for situations of concern (e.g., AED unit activation, deployment, or consult and direction in
addressing and troubleshooting AED unit equipment malfunction) to AED units located in County
sites, per Section 3.1.2, 3.1.4, 3.2.5, 6.2 and 7.1 of the SOW.
YES NO

2.3.7 CISD Capability (Section 7; Section 3, Outcome Objectives): Confirm (YES/NO) that your
organization can provide Critical Incident Stress Debriefing (CISD) by a certified representative
within 48 hours of an AED deployment. If YES, please describe your CISD provider's credentials
and availability.
YES NO

2.3.8 On-Site Data Download/Loaner AED (Section 7): Confirm (YES/NO) that you can perform on-site
data downloads from deployed AEDs. If a loaner AED is used, confirm it is the same make and
model as the unit removed and will be returned to its original location within 72 hours.
YES NO

2.3.9 12-Hour On-Scene Response (Section 3, Outcome Objectives): Confirm (YES/NO) that you can
arrive on-scene within 12 hours of formal notification of an AED deployment incident, 24/7/365.
YES NO

2.3.10 Patient PII/Data Security (Section 7): Describe your data security practices for protecting patients
personally identifiable information. Confirm (YES/NO) that your organization complies with
applicable federal and California law for patient data storage and disposal
YES NO

2.3.11 48-Hour Incident Report (Section 3, Outcome Objectives; Section 9): Confirm (YES/NO) that you
can process and file an AED Deployment Incident Report, including the Contractor's Incident
Report, Prehospital Report, and Software-Generated AED Event Report, within 48 hours of formal
incident notification.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13307
DEPARTMENT OF SAN DIEGO COUNTY EMERGENCY MEDICAL SERVICES OFFICE
AUTOMATED EXTERNAL DEFIBRILLATORS (AED) PROGRAM MANAGEMENT
AND MAINTENANCE SERVICES
YES NO

2.3.12 AED Testing and Inspection Compliance (Section 7; Section 8): Confirm (YES/NO) that AED
units will be tested at least biannually and after each deployment, and that all County AED units
will be physically inspected at least every 90 days per Health and Safety Code Section 1797.196.
YES NO

2.3.13 Non-Compliance Escalation Protocol (Section 3, Outcome Objectives): Confirm (YES/NO) that
your outreach process follows the required three-step contact sequence (email, then phone, then
USPS mail, each within 2 business days of no response), and that unresolved issues are escalated
to the County COR after three unsuccessful attempts.
YES NO

2.3.14 AED Orientation Delivery (Section 7): Confirm (YES/NO) that you can provide an initial AED
orientation to all AED Site Coordinators and monthly orientations (in-person or web-based)
thereafter. Please describe your delivery platform and scheduling approach.
YES NO

2.3.15 Reporting Capability (Section 9): Confirm (YES/NO) that your system can generate a Monthly
Status Report with all fields required under Section 9, and an Annual Summary Report within 20
days of contract year end. Please describe your report generation process.
YES NO

2.4 Confirm (YES/NO) that offeror completed the attached IT Requirements and Data Security Checklist.
YES NO

2.5 Provide a minimum of two (2) positive business references for the Offeror's most relevant similar services.
For each reference, include the following:
2.5.1 Customer/Agency
2.5.2 Dates of services provided
2.5.3 Contact Name, Position
2.5.4 Contact Business Email/Business telephone number
County staff may verify the information. The County will make reasonable attempts to contact any
reference, and the inability to contact a reference may be treated as an unfavorable reference for evaluation
purposes. An unfavorable response is a response from a listed reference stating they would not enlist the
organization to perform services again in the future, or comments provided that the County deems to be
substantially negative or reflective of substandard service. The County reserves the right to contact County
departments or any other agency for which the organization has previously performed under contract. The
County also reserves the right to make its own inquiries to other sources for which services have been
performed but are not listed. The County may, at its sole discretion, disqualify a vendor if the requested
number of references stated is not provided or responses are considered unfavorable. NOTE: DO NOT USE
SAN DIEGO COUNTY STAFF AS A REFERENCE.
3. EXHIBIT 3 - COST/PRICE EXHIBIT
3.1 Submit a completed Payment Schedule
4. EXHIBIT 4 - ACCEPTANCE OF TERMS AND CONDITIONS
4.1 Confirm acceptance "YES/NO" of the County of San Diego's Draft Agreement (including insurance
requirements):
YES NO

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13307
DEPARTMENT OF SAN DIEGO COUNTY EMERGENCY MEDICAL SERVICES OFFICE
AUTOMATED EXTERNAL DEFIBRILLATORS (AED) PROGRAM MANAGEMENT
AND MAINTENANCE SERVICES
If NO, provide a detailed paragraph-by-paragraph, contract clause-by-contract clause description
of any issues or concerns that the Offeror may have with the documents listed. If the Offeror
objects to a particular paragraph or clause, then the Offeror will need to further describe, in
business terms and not in proposed language, the nature of its concern and what terms the Offeror
is willing to accept. The Exception List shall provide the reason or rationale supporting the item
of concern and/or counter-response. Simply stating that a paragraph or clause is "Not Acceptable"
or proposing alternative contract terms without describing in business language the reason or
rationale may be considered acceptance of that paragraph or clause. If the Offeror does not
identify specific concerns with a particular paragraph or clause, the County will consider the
paragraph and/or clause acceptable. The Offeror shall also provide a description of the business
benefit to the County for the proposed language changes.
The Offeror shall provide a Redlined (track changes) copy of the Terms and Conditions reflecting
the proposed revisions. Should you take exception(s) to the Draft Agreement, you understand that
the County may, as part of its evaluation process, conclude that exceptions are so numerous and/or
material that the proposal does not meet minimum requirements.
The Offeror will be deemed to have accepted any terms and conditions of the Draft Agreement to
which it does not take exception in its proposal, and such accepted terms and conditions will not
be subject to further negotiation except at the County's sole discretion.
4.2 Confirm (YES/NO) that all invoices will include the required debarment, exclusion, suspension, and
ineligibility certification language, and that your organization will notify the County COR immediately
upon discovery of any duplicate payment or overpayment.
YES NO

5. EXHIBIT 5 - CONFIDENTIAL PROPRIETARY
5.1 Include any Confidential/Proprietary Information in this exhibit, in accordance with RFQ Instructions and
Rules section 4.2
D. REQUIRED FORMS
(RESERVED)
E. STATEMENT OF WORK
1. Scope of Work/Purpose
The San Diego County Emergency Medical Services Office (EMS) is contracting for services to maintain quality
assurance efforts of Automated External Defibrillator (AED) units located in County owned, leased, or operated
facilities and vehicles to ensure that services are provided in accordance with existing State and County laws that
authorize the Local Emergency Medical Services Agency (LEMSA) to establish minimum standards for AED use,
maintenance, and training (AB2041, 2002; Health and Safety Code 1797.196, updated January 2016; and
California Civil Code 1714.21, amended by SB 658, 2015). The goal of the AED management and maintenance
services program (AED Program) is to support the County's Public Access Defibrillators (PAD) Program by
providing an Information Technology (IT) solution (web-based repository, i.e., database) to facilitate data
collection, data management, and incident maintenance services to AED units located in County facilities and
vehicles, and to train designated County employees on the use and inspection of AED units.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13307
DEPARTMENT OF SAN DIEGO COUNTY EMERGENCY MEDICAL SERVICES OFFICE
AUTOMATED EXTERNAL DEFIBRILLATORS (AED) PROGRAM MANAGEMENT
AND MAINTENANCE SERVICES
2. Background Information
On September 25, 2001, the County Board of Supervisors established the PAD Program as an important way to
save lives of cardiac arrest victims. Public Access to Defibrillation (PAD) means making AEDs accessible in public
or private places where large numbers of people or people at risk of heart attack gather. AEDs are life-saving
devices through which an irregular heartbeat rhythm can be detected. If necessary, a shock can be administered to
restore the heart's normal rhythm. The Public Health Services (PHS) division of the Health and Human Services
Agency was tasked by the County Board of Supervisors to lead the implementation of the PAD Program. PHS
directed the purchase and placement of the initial AED units and facilitated training on the use of the AED.
Currently, there are thousands of AED units located throughout the County in public access areas that have been
registered with the County's PAD Program. As of June 2026, there are 618 reported AED units located in County
facilities and vehicles that the AED Program contractor shall be responsible for data collecting, data managing,
and servicing after an incident (i.e., activation or deployment).
EMS facilitates and coordinates AED services with the AED Program contractor for AED units located in County
facilities and vehicles, and reviews LEMSA's minimum standards for AED use, maintenance, and training to
establish procedures to maintain a relationship between the County's PAD Program and LEMSA.
3. Goals and Outcomes
3.1. The AED Program contractor shall provide the services described herein to accomplish the following goals:
3.1.1. Provide an Information Technology (IT) solution (web-based repository, i.e., database) to facilitate data
collection and data management of AED units located in County facilities and County vehicles.
3.1.2. Provide maintenance and incident maintenance services to AED units located in County sites.
3.1.3. Provide procedures, training, and an AED orientation on the use (deployment) and visual inspection of
AED units to AED Site Coordinators.
3.1.4. Provide consultation and direction in addressing and troubleshooting AED unit equipment malfunction.
3.2. The AED Program contractor shall achieve the following outcome objectives:
3.2.1. Assign user IDs and passwords to designated AED Site Coordinators within two (2) business days of
the initial request.
3.2.2. Record new or additional County sites and AED units in the database within two (2) business days of
the initial request.
3.2.3. Provide monthly AED orientations (in-person or web-based) and training (as needed) to new and
current AED Site Coordinators.
3.2.4. Monitor, follow-up on, and resolve AED unit non-compliance issues identified in the database (i.e.,
expired batteries and/or electrode pads, missing battery and/or electrode pad expiration dates, and
overdue AED unit visual inspections) by contacting AED Site Coordinators.
3.2.4.1. The following contact methods shall be employed within two (2) business days of each other
if no response or contact is established with the AED Site Coordinators:
3.2.4.1.1. Electronic mail notification (E-mail).
3.2.4.1.2. Telephone call.
3.2.4.1.3. Notification sent via United States Postal Service (USPS) mail.
3.2.4.1.3.1.Contractor shall elevate unresolved AED non-compliance issues to the
County COR after three (3) unsuccessful attempts to contact the AED
Site Coordinators.
3.2.4.2. As part of the communications, Contractor shall inform the AED Site Coordinators of the
County's approved vendor(s) to order replacement electrode pads and batteries, and new AED
units.
3.2.5. Provide 24-hour AED unit emergency contact services for situations of concern (e.g., AED unit
activation, deployment, or equipment malfunction).
3.2.6. Ensure arrival at the scene of AED unit deployment incidents within twelve (12) hours from the formal
point of notification, via phone call to the 24-hour AED unit emergency contact, and complete the
following: