RFI for Public Branch Exchange (PBX) Functionality
| Location: | Federal |
|---|---|
| Posted: | Feb 10, 2025 |
| Due: | Mar 4, 2025 |
| Agency: | SOCIAL SECURITY ADMINISTRATION |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | 28321325RI0000022 |
| Publication URL: | To access bid details, please log in. |
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- Contract Opportunity Type: Combined Synopsis/Solicitation (Original)
- Original Published Date: Feb 10, 2025 01:51 pm EST
- Original Date Offers Due: Mar 04, 2025 12:00 pm EST
- Inactive Policy: 15 days after date offers due
- Original Inactive Date: Mar 19, 2025
-
Initiative:
- None
- Original Set Aside:
- Product Service Code: DG01 - IT AND TELECOM - NETWORK SUPPORT SERVICES (LABOR)
-
NAICS Code:
- 517111 - Wired Telecommunications Carriers
-
Place of Performance:
This is a Request for Information (RFI) to gather information on available commercial off the shelf products or applications that can provide IP Based Public Branch Exchange (PBX) functionality for SSA Field Offices.
The Office of Communications Services (OCS) plans to transition field office general inquiry lines to the Amazon Connect product offering which is currently the National 800 Number service provider. Amazon Connect does not provide all functionality required in a field office environment needed to perform back-office type of work, such as E911, Emergency notifications, call park, overhead paging, admin functionality, etc.
- 1540 ROBERT M. BAIL BUILDING 6401 SECURITY BLVD 21235
- BALTIMORE , MD 21235
- USA
- OUEDRAOGO, ALASSANE R.
- ALASSANE.OUEDRAOGO@SSA.GOV
- Feb 10, 2025 01:51 pm ESTCombined Synopsis/Solicitation (Original)
Related Document
| Feb 26, 2025 | [Combined Synopsis/Solicitation (Updated)] RFI for Public Branch Exchange (PBX) Functionality |
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