RFI for Public Branch Exchange (PBX) Functionality

Location: Federal
Posted: Feb 10, 2025
Due: Mar 4, 2025
Agency: SOCIAL SECURITY ADMINISTRATION
Type of Government: Federal
Category:
  • D - Automatic Data Processing and Telecommunication Services
Solicitation No: 28321325RI0000022
Publication URL: To access bid details, please log in.
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RFI for Public Branch Exchange (PBX) Functionality
Active
Contract Opportunity
Notice ID
28321325RI0000022
Related Notice
Department/Ind. Agency
SOCIAL SECURITY ADMINISTRATION
Sub-tier
SOCIAL SECURITY ADMINISTRATION
Office
SSA OFC OF ACQUISITION GRANTS
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General Information
  • Contract Opportunity Type: Combined Synopsis/Solicitation (Original)
  • Original Published Date: Feb 10, 2025 01:51 pm EST
  • Original Date Offers Due: Mar 04, 2025 12:00 pm EST
  • Inactive Policy: 15 days after date offers due
  • Original Inactive Date: Mar 19, 2025
  • Initiative:
    • None
Classification
  • Original Set Aside:
  • Product Service Code: DG01 - IT AND TELECOM - NETWORK SUPPORT SERVICES (LABOR)
  • NAICS Code:
    • 517111 - Wired Telecommunications Carriers
  • Place of Performance:
Description

This is a Request for Information (RFI) to gather information on available commercial off the shelf products or applications that can provide IP Based Public Branch Exchange (PBX) functionality for SSA Field Offices.



The Office of Communications Services (OCS) plans to transition field office general inquiry lines to the Amazon Connect product offering which is currently the National 800 Number service provider. Amazon Connect does not provide all functionality required in a field office environment needed to perform back-office type of work, such as E911, Emergency notifications, call park, overhead paging, admin functionality, etc.


Attachments/Links
Contact Information
Contracting Office Address
  • 1540 ROBERT M. BAIL BUILDING 6401 SECURITY BLVD 21235
  • BALTIMORE , MD 21235
  • USA
Primary Point of Contact
Secondary Point of Contact


History
  • Feb 10, 2025 01:51 pm ESTCombined Synopsis/Solicitation (Original)

Related Document

Feb 26, 2025[Combined Synopsis/Solicitation (Updated)] RFI for Public Branch Exchange (PBX) Functionality
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