Emergency Services IP Network (ESInet) and Next Generation Core Services (NGCS) to Enable Statewide Delivery of Next Generation 911 (NG911)

PUBLIC SERVICE COMMISSION
REQUEST FOR PROPOSALS
FOR EMERGENCY SERVICES IP NETWORK (ESInet) and
NEXT GENERATION CORE SERVICES (NGCS)
COMMISSIONERS:
ERIC KAMLER
CHRISTIAN MIRCH
Public Service Commission TIM SCHRAM
300 The Atrium, 1200 N Street
KEVIN STOCKER
Lincoln, Nebraska 68509 DAN WATERMEIER

Contents
Executive Summary ......................................................................................................................................................7
Project Requirements and Scope of Work .....................................................................................................................8
A. PROJECT OVERVIEW AND BACKGROUND INFORMATION ...............................................................................8
Background ...................................................................................................................................................................... 8
Project Overview ............................................................................................................................................................... 8
Justification for the Proposed System ................................................................................................................................ 9
Referenced Documents .................................................................................................................................................. 10
B. SCOPE OF WORK ......................................................................................................................................... 11
Services to be Provided ................................................................................................................................................... 11
Applicable Standards ...................................................................................................................................................... 12
Federal Communications Commission Rules .................................................................................................................. 12
Other Industry Standards ................................................................................................................................................ 12
Conformance to Standards ............................................................................................................................................. 13
Baseline Conformance .................................................................................................................................................... 13
Gap Identification (Proposal Requirement) ...................................................................................................................... 13
Standards Updates (Post-Award)..................................................................................................................................... 13
Non-Disclosure and Breach ............................................................................................................................................ 13
Deviation Classification (Proposal Requirement) ............................................................................................................. 13
Remediation Plan and Progress ....................................................................................................................................... 14
Interoperability ............................................................................................................................................................... 14
NENA NG911 i3 Standard Conformance .......................................................................................................................... 14
C. WORK PLAN AND PROJECT PLANNING ........................................................................................................ 21
D. DELIVERABLES AND DELIVERABLE APPROVAL PROCESS ............................................................................. 24
Submission Requirements .............................................................................................................................................. 26
E. TECHNICAL REQUIREMENTS........................................................................................................................ 27
1. ESInet Requirements .................................................................................................................................... 27
1.1. Architecture and Topology ............................................................................................................................ 28
1.1.1. ESInet Diagrams ........................................................................................................................................... 28
1.1.2. ESInet Interconnection ................................................................................................................................. 28
1.2. External and PSAP Connectivity .................................................................................................................... 29
1.2.1. Originating Service Provider (OSP) Connection ............................................................................................. 29
1.2.2. PSAP Connection ......................................................................................................................................... 29
1.3. Legacy Interoperability ................................................................................................................................. 30
1.3.1. Legacy Network Gateway (LNG) .................................................................................................................... 30
1.3.2. Legacy Selective Router Gateway (LSRG) ...................................................................................................... 32
1.3.3. Legacy PSAP Gateway (LPG) ......................................................................................................................... 32
1.4. Network Behavior and Performance ............................................................................................................. 33
1.4.1. ESInet IP Routing .......................................................................................................................................... 33
1.4.2. ESInet Bandwidth ......................................................................................................................................... 34
1.4.3. Quality of Service (QoS) ................................................................................................................................ 34
1.4.4. Traffic Flow Requirements ............................................................................................................................ 35
1.4.5. Traffic Shaping ............................................................................................................................................. 35
1.4.6. ESInet Network Time .................................................................................................................................... 35
1.5. Resilience and Service Levels ....................................................................................................................... 35
1.5.1. ESInet Availability ......................................................................................................................................... 35
1.5.2. ESInet Reliability .......................................................................................................................................... 36
1.6. Operations and Management ....................................................................................................................... 36
1.6.1. ESInet Monitoring and Management ............................................................................................................. 36
1.6.2. ESInet Maintenance Window ........................................................................................................................ 37
1.7. Implementation Details ................................................................................................................................ 37
1.7.1. Port Mapping ................................................................................................................................................ 37
2. Next Generation Core Services (NGCS) Requirements .................................................................................. 38
2.1. Edge Security and Ingress ............................................................................................................................. 39
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2.1.1. Border Control Function (BCF) ...................................................................................................................... 39
2.1.2. STIR/SHAKEN Support .................................................................................................................................. 40
2.1.3. Security Mechanisms ................................................................................................................................... 40
2.2. Core Routing and Location ........................................................................................................................... 40
2.2.1. Emergency Services Routing Proxy (ESRP) .................................................................................................... 40
2.2.1.1. Policy Store .................................................................................................................................................. 41
2.2.2. Location Information Server (LIS) .................................................................................................................. 42
2.2.3. Location Database (LDB) .............................................................................................................................. 43
2.2.4. Emergency Call Routing Function / Location Validation Function (ECRF/LVF) ................................................ 43
2.2.5. Forest Guide ................................................................................................................................................ 44
2.2.6. Service/Agency Locator (SAL) ....................................................................................................................... 45
2.3. Data and Enrichment ................................................................................................................................... 45
2.3.1. Additional Data Repository (ADR) ................................................................................................................. 45
2.4. Call Flow and Media Handling ...................................................................................................................... 46
2.4.1. Call Flow and Session Handling Requirements ............................................................................................. 46
2.4.2. Media Quality of Service (QoS) ...................................................................................................................... 46
2.4.2.1. Audio 46
2.4.2.2. Video 46
2.4.2.3. Text 47
2.4.3. Interactive Multimedia Response Service (IMRS) ........................................................................................... 47
2.4.4. Bridge 47
2.5. Egress and External Interfaces ...................................................................................................................... 48
2.5.1. Outgoing Call Interface Function (OCIF) ....................................................................................................... 48
3. GIS and Database Services Requirements .................................................................................................... 49
3.1. Data Management and Interfaces ................................................................................................................. 49
3.1.1. GIS and Database Management Functionality............................................................................................... 49
3.1.2. Spatial Interface (SI) Functionality ................................................................................................................ 50
3.2. Core Data Services ....................................................................................................................................... 51
3.2.1. Mapping Data Service ................................................................................................................................... 51
3.2.2. MSAG Conversion Service (MCS) .................................................................................................................. 51
3.2.3. Geocode Conversion Service (GCS) .............................................................................................................. 52
3.3. PSAP-Facing Services ................................................................................................................................... 52
3.3.1. PSAP Mapping Service .................................................................................................................................. 52
3.3.2. Map Discrepancy Reporting .......................................................................................................................... 52
3.4. External Integrations .................................................................................................................................... 52
4. Security Requirements ................................................................................................................................. 53
4.1. Management and Process Control ................................................................................................................ 53
4.1.1. Personnel Roles and Responsibilities ........................................................................................................... 53
4.1.2. Identity Management .................................................................................................................................... 54
4.1.2.1. Roles 55
4.1.3. Policies and Procedures ............................................................................................................................... 55
4.1.3.1. Incident Response Plans .............................................................................................................................. 56
4.1.4. Authorization and Data Rights Management ................................................................................................. 56
4.2. Information System Infrastructure and Management .................................................................................... 57
4.2.1. Device Inventory........................................................................................................................................... 57
4.2.2. Patching and Update Management ............................................................................................................... 58
4.2.3. Segmentation and Traffic Separation ............................................................................................................ 58
4.2.4. Network Boundary Protection ....................................................................................................................... 59
4.2.4.1. External Connections ................................................................................................................................... 59
4.2.4.2. Demilitarized Zones (DMZ) ........................................................................................................................... 59
4.2.4.3. Defense in Depth ......................................................................................................................................... 60
4.2.4.4. Remote Access ............................................................................................................................................ 60
4.2.5. Infrastructure Resilience .............................................................................................................................. 60
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4.3. Authentication and Federated SSO ............................................................................................................... 61
4.4. Cryptography and Public Key Infrastructure .................................................................................................. 61
4.4.1. Cryptographic Keys ...................................................................................................................................... 62
4.4.2. Use of Self-Signed Certificates ..................................................................................................................... 62
4.5. Integrity Protection ....................................................................................................................................... 63
4.5.1. JSON Web Signatures (JWS) .......................................................................................................................... 63
4.6. Information Privacy ...................................................................................................................................... 63
4.7. Security Assessment and Audit .................................................................................................................... 64
4.7.1. Assessment and Audit Documentation ......................................................................................................... 64
4.8. Security Monitoring, Detection, and Alerting ................................................................................................. 64
4.8.1. Security Event Logging and Continuous Monitoring ....................................................................................... 64
4.8.1.1. Time Synchronization ................................................................................................................................... 65
4.8.2. Denial of Service and Telephony Denial of Service (DoS/TDoS) ...................................................................... 65
4.8.3. Intrusion Detection and Prevention Systems (IDS/IPS) .................................................................................. 66
4.9. Domain Name System (DNS) ........................................................................................................................ 66
5. Reporting Services Requirements ................................................................................................................. 67
5.1. Reporting and Data Collection Requirements ............................................................................................... 67
5.2. Logging Service ............................................................................................................................................ 67
5.3. i3 Logging and Reporting Requirements ........................................................................................................ 67
5.4. Functional Element Reporting ...................................................................................................................... 68
5.5. Monitoring, Outages, Failover, Trouble Tickets, and Escalation ..................................................................... 68
5.6. Maintenance and Configuration Reports ....................................................................................................... 69
5.7. Discrepancy Reporting ................................................................................................................................. 69
5.7.1. Policy and Core Routing ............................................................................................................................... 70
5.7.1.1. Policy Store Discrepancy Report ................................................................................................................... 70
5.7.1.2. Policy Discrepancy Report ............................................................................................................................ 70
5.7.1.3. Emergency Services Routing Proxy (ESRP) Discrepancy Report ..................................................................... 70
5.7.2. Location and GIS Sources ............................................................................................................................ 70
5.7.2.1. Location Information Server (LIS) Discrepancy Report ................................................................................... 70
5.7.2.2. GIS Discrepancy Report ............................................................................................................................... 70
5.7.2.3. MSAG Conversion Service Discrepancy Report ............................................................................................. 71
5.7.2.4. LoST Discrepancy Report ............................................................................................................................. 71
5.7.3. Signaling and Edge ....................................................................................................................................... 72
5.7.3.1. SIP Discrepancy Report ................................................................................................................................ 72
5.7.3.2. Border Control Function (BCF) Discrepancy Report ...................................................................................... 72
5.7.4. Network and Infrastructure .......................................................................................................................... 72
5.7.4.1. Network Discrepancy Report ........................................................................................................................ 72
5.7.5. Security and Trust ........................................................................................................................................ 73
5.7.5.1. Permissions/Security/Authentication Discrepancy Report ............................................................................ 73
5.7.5.2. Log Signature/Certificate Discrepancy Report............................................................................................... 73
5.7.6. Data and Logging .......................................................................................................................................... 73
5.7.6.1. Logging Service Discrepancy Report ............................................................................................................. 73
5.7.6.2. ADR/IS-ADR Discrepancy Report .................................................................................................................. 74
5.7.7. PSAP Operations and Treatments ................................................................................................................. 74
5.7.7.1. PSAP Call Taker Discrepancy Report ............................................................................................................. 74
5.7.7.2. Call Transfer Failure Discrepancy Report ...................................................................................................... 74
5.7.7.3. Interactive Media Response (IMR) Discrepancy Report.................................................................................. 74
5.7.8. External Providers ........................................................................................................................................ 75
5.7.8.1. Originating Service Provider Discrepancy Report........................................................................................... 75
5.7.9. Test and Tools .............................................................................................................................................. 75
5.7.9.1. Test Call Generator Discrepancy Report ....................................................................................................... 75
6. Installation Requirements ............................................................................................................................ 76
6.1. Installation Services ..................................................................................................................................... 76
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6.2. Wiring and Cabling ....................................................................................................................................... 77
6.3. Grounding .................................................................................................................................................... 77
7. Training ........................................................................................................................................................ 78
7.1. Audiences and Scope ................................................................................................................................... 78
7.2. Training Elements ......................................................................................................................................... 78
7.3. Technical Assistance ................................................................................................................................... 78
7.4. Schedule and Locations ............................................................................................................................... 78
7.5. Training Materials ......................................................................................................................................... 78
7.6. Post-Deployment Training and Costs (Proposal Requirement) ...................................................................... 79
7.7. Comprehension, Testing, and Certification ................................................................................................... 79
7.8. Training Plan and Samples (Proposal Requirement) ...................................................................................... 79
8. Operations and Service Management Requirements ..................................................................................... 80
8.1. Service Management Framework .................................................................................................................. 80
8.1.1. Service Management Plan ............................................................................................................................ 80
8.1.2. Service Level Agreement (SLA) ...................................................................................................................... 81
8.1.3. Compliance and Risk Management .............................................................................................................. 82
8.1.4. Monthly Project Review and Compliance ...................................................................................................... 82
8.2. Continuity and Resilience ............................................................................................................................. 83
8.2.1. Availability ................................................................................................................................................... 83
8.2.2. Continuity of Operations Plan (COOP) .......................................................................................................... 83
8.2.3. Disaster Recovery (DR) ................................................................................................................................. 83
8.3. Operations Centers and Support .................................................................................................................. 84
8.3.1. Network Operations Center (NOC) ............................................................................................................... 84
8.3.2. Security Operations Center (SOC) ................................................................................................................ 85
8.3.3. Help Desk .................................................................................................................................................... 85
8.3.3.1. Trouble Handling and Ticketing Requirements .............................................................................................. 86
8.3.3.2. Monitoring of Applications and Equipment.................................................................................................... 86
8.3.3.3. Root Cause Analysis ..................................................................................................................................... 86
8.3.4. Customer Support Services .......................................................................................................................... 86
8.4. Monitoring and Event Management ............................................................................................................... 87
8.4.1. Alarm Categories ......................................................................................................................................... 87
8.5. Change, Maintenance, and Release Management ......................................................................................... 88
8.5.1. Change Management Requirements ............................................................................................................. 88
8.5.1.1. Security Considerations in Change Management .......................................................................................... 89
8.5.2. Scheduled Maintenance Process ................................................................................................................. 89
8.5.3. Software Development Process .................................................................................................................... 90
8.5.4. Software Updates and Improvements ........................................................................................................... 90
8.6. Spares and Inventory .................................................................................................................................... 91
8.6.1. Spares 91
8.6.2. Spare Inventory at Data Centers ................................................................................................................... 92
9. Value Add and Optional Services .................................................................................................................. 93
9.1. Call Handling Equipment (CHE) Services ...................................................................................................... 93
9.2. ESInet and NGCS backup system ................................................................................................................. 93
10. Use Case Examples for Use with Response .................................................................................................. 94
10.1. Instructions .................................................................................................................................................. 94
10.2. Additional Examples ..................................................................................................................................... 96
Procurement Procedure ............................................................................................................................................. 98
A. GENERAL INFORMATION ............................................................................................................................. 98
B. PROCURING OFFICE AND COMMUNICATION WITH STATE STAFF AND EVALUATORS ................................... 98
C. SCHEDULE OF EVENTS ................................................................................................................................ 98
D. WRITTEN QUESTIONS AND ANSWERS ........................................................................................................ 101
E. SOLICITATION CONFERENCE .................................................................................................................... 101
F. NOTICE OF INTENT TO ATTEND MANDATORY SOLICITATION CONFERENCE ............................................... 101
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G. SECRETARY OF STATE/TAX COMMISSIONER REGISTRATION REQUIREMENTS (Nonnegotiable) ................... 101
H. ETHICS IN PUBLIC CONTRACTING ............................................................................................................. 102
I. DEVIATIONS FROM THE SOLICITATION....................................................................................................... 102
J. SUBMISSION OF SOLICITATION RESPONSES ............................................................................................. 102
K. SOLICITATION PREPARATION COSTS ......................................................................................................... 103
L. FAILURE TO COMPLY WITH SOLICITATION ................................................................................................. 103
M. SOLICITATION RESPONSE CORRECTIONS ................................................................................................. 103
N. LATE SOLICITATION RESPONSES ............................................................................................................... 103
O. BID OPENING ............................................................................................................................................. 103
P. SOLICITATION REQUIREMENTS .................................................................................................................. 104
Q. EVALUATION OF RESPONSES .................................................................................................................... 104
R. BEST AND FINAL OFFER ............................................................................................................................. 104
S. REFERENCE AND CREDIT CHECKS ............................................................................................................ 104
T. AWARD ...................................................................................................................................................... 105
U. REJECTION OF SOLICITATION RESPONSES ................................................................................................ 105
V. PRICES & COST CLARIFICATION ................................................................................................................. 105
W. BIDDER DEMONSTRATIONS ....................................................................................................................... 105
X. EFFECT OF RFP .......................................................................................................................................... 106
Y. WAIVER OF COPYRIGHT AND ACKNOWLEDGEMENT OF PUBLIC POSTING ................................................. 106
Z. CONTRACT FINALIZATION PROCESS AND TERMS NEGOTIATION................................................................ 106
AA. PROTESTS .................................................................................................................................................. 107
BB. DEBRIEFINGS............................................................................................................................................. 107
Proposal Instructions ............................................................................................................................................... 108
A. SOLICITATION RESPONSE SUBMISSION .................................................................................................... 108
B. FORMATTING AND PAGINATION ................................................................................................................. 112
C. PROPRIETARY INFORMATION ..................................................................................................................... 112
Glossary ....................................................................................................................................................... 113
Intent to Attend ..................................................................................................................................................................... 130
Solicitation Conference ........................................................................................................................................................ 130
Appendix A: Cost Proposal Template
Appendix B: Technical Matrix
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Executive Summary
The following is a summary of this Request for Proposal (RFP), the bidding process, and the contractual process.
Services to be Provided
The Nebraska Public Service Commission ("NPSC" or "Commission") is issuing this solicitation for the purpose of selecting a
qualified bidder or bidders to contract for the provision of an Emergency Services IP Network (ESInet) and Next Generation Core
Services (NGCS) to enable statewide delivery of Next Generation 911 (NG911). The selected contractor will design, implement,
test, cutover, operate, and maintain the solution, provide 24x7 support and manage the transition from existing legacy and NG911
systems to the Contractor's NG911 solution.
Length of Contract
The term of the contract will be five (5) years commencing upon execution of the contract by the Commission and the vendor. The
contract includes the option to renew for ten (10) additional one-year periods upon mutual agreement of the Parties. The
Commission reserves the right to extend the period of this contract beyond the termination date when mutually agreeable.
Key information about this RFP
* Proposals under this RFP are due March 24, 2026.
* This Request for Proposal process will include a mandatory Solicitation Conference. Please see the Schedule of Events
for the specific date and time.
* This RFP process will have written questions and answers (Q&A). Please see the Schedule of Events for the specific time
period of the Q&A.
* All information provided by the Commission about this solicitation will be posted publicly to the DAS website:
https://das.nebraska.gov/materiel/bidopps.html.
* Bidders must meet the minimum qualifications provided in Minimum Essential Qualifications section contained in the
Proposal Instructions.
* All responses received regarding this solicitation may also be posted to the DAS website. In submitting, any vendor must
request that proprietary information be excluded from the posting. The bidder must identify the proprietary information,
mark the proprietary information according to state law, and submit the proprietary information in a separate file or
section conspicuously named as "PROPRIETARY INFORMATION." For more information on this, please see Proposal
Instructions, below.
* A Technical Matrix is included as Appendix B.
Overview of Request for Proposal Process
The Commission has established its own Request for Proposal process. This process is similar to the process conducted by the
Department of Administrative Services (DAS) pursuant to the State Procurement Act, Neb. Rev. Stat. 73-801 et seq., and those
agencies that are subject to the State Procurement Act. While the Commission is not subject to the State Procurement Act for the
purposes of services, it has chosen to issue a formal competitive solicitation and therefore will be following its own established
procedure (contained in this RFP). DAS is not responsible for this RFP and should not be a point of contact for any questions.
The RFP is made of four main parts: the Project Requirements and Scope of Work, Procurement Procedure, Proposal
Instructions, and a Glossary.
1. The Project Requirements and Scope of Work describe the services and deliverables to be completed by a contractor.
2. The Procurement Procedure describes how this RFP will be conducted.
3. The Proposal Instructions describes what must or should be contained in the proposals from vendors; and
4. A Glossary has also been included to define the terms used throughout.
Overview of Contracting Process
After an Intent to Award is issued, the Commission will work with the winning bidder to formulate a final Scope of Work, based on
the Project Requirements and Scope of Work in the RFP and the bidder's response. The Procurement Procedure and Proposal
Instructions will not be included in any final contract.
This final Scope of Work will harmonize any differences between the Project Requirements and Scope of Work and the bidder's
proposal, although it may not expand upon the scope of the Project Requirements and Scope of Work nor provide the winning
bidder with any chance to modify their proposal nor costs to achieve any kind of competitive advantage over other bidders. The
harmonization process will only streamline the glossary, scope of work, cost proposal, and deliverables to ensure the Commission
has clearly defined costs, contractual obligations, and deliverables.
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Project Requirements and Scope of Work
Bidders should review these Project Requirements and Scope of Work and other sections below. Bidders should provide a
response to this section consistent with the Proposal Instructions, below. This document, along with bidder's response, will be
incorporated into the resulting contract from this RFP as described in the Procurement Procedure, below.
A. PROJECT OVERVIEW AND BACKGROUND INFORMATION
Background
Nebraska has been executing a statewide transition from Legacy 911 and Enhanced 911 (E911) to Next Generation 911 (NG911)
since adoption of the State 911 Service System Plan in 2017. The State's 68 Public Safety Answering Points (PSAPs) are organized
into seven regions. In each region, two PSAPs operate as hosts with separate primary equipment, providing mutual backup and
overflow. Other PSAPs function as fully capable remotes connected to the hosts via regional IP networks. Regions are
interconnected by a vendor-hosted statewide ESInet using a fiber optic ring with two geographically diverse out-of-state data
centers, enabling real-time communications and failovers across PSAPs and regions.
Figure 1: Nebraska PSAP Regions and PSAP Locations
The State's transition is driven by rising volumes of multimedia emergencies and the need to comply with evolving standards and
rules for NG911. Recent developments (as of September 2025) include federal reliability expectations for NG911 networks and
continued emphasis on accurate location and resilient operations. Nebraska's July 2025 initiative for NG911 data analytics and
real-time reporting further underscores the State's focus on measurable performance and support for PSAP operations.
Project Overview
The State of Nebraska seeks a qualified Contractor to design, implement, operate, and support a statewide NG911solution that is
fully conformant with the i3 Standard published by the National Emergency Number Association (NENA). This solution will include
an Emergency Services IP Network (ESInet), Next Generation Core Services (NGCS), and all required hardware, software, and
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integrations to serve the PSAPs statewide. It must interoperate with existing regional architectures, support secure and resilient
call and media session delivery, and provide a clear migration path from currently deployed systems.
The system shall deliver high availability, security, scalability, and interoperability for NG911 communications, including voice,
text, video, and data. To strengthen redundancy and reliability, the State requires one or more IP points of interconnect and prefers
an in-state data center presence, while recognizing cost considerations and the need for flexible pricing and service options.
The Contractor will provide comprehensive operations and maintenance, including 24x7 monitoring, incident response,
performance reporting, documentation, and compliance with applicable standards and policies. Service levels will be defined and
measured to ensure continuity of operations, rapid restoration, and continuous improvement across all PSAPs.
Primary objectives include:
* Delivering a highly available, resilient ESInet and NGCS platform that meets applicable NG911 standards and State
requirements.
* Enabling seamless interoperability among regions and PSAPs, with defined service levels and 24x7 operations and
support.
* Providing a structured migration, testing, and cutover plan that minimizes risk and service disruption.
* Supplying performance monitoring, real-time reporting, and analytics to support operational oversight and continuous
improvement.
* Ensuring security, privacy, and compliance aligned with applicable rules, with clear incident response and disaster
recovery capabilities.
This procurement builds on Nebraska's statewide ESInet/NGCS environment that supports current needs and future NG911
capabilities.
2024 Call Counts
The following call counts are from the State's current 911 analytics platform.
Total 2024 calls: 954,264
Wireless: 825,482
o
Wireline: 47,878
o
VoIP: 75,588
o
Text: 5,316
o
Figure 2: 2024 Nebraska 911 Call Statistics
Justification for the Proposed System
The current system's inefficiencies and NG911 failures justify a need for a refresh.
* Regulatory Compliance: Aligns with the FCC's 2025 NG911 rules for reliability and location accuracy.
* Operational Improvements: GIS-based routing reduces errors (including edge cases); multimedia support enables
video for 20% of calls (e.g., VRS for Deaf, hard of hearing, and speech-disabled users).
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* Resiliency and Scalability: Geo-redundancy addresses weather events and supports 150% of peak usage load.
* Security Enhancements: Mitigates terabit-scale DDoS attacks and applies zero-trust to counter rising cyber threats.
* Cost Efficiency: Phased migration minimizes disruptions; shared data centers optimize resources.
* Future-Proofing: Supports IoT, NG-AACN, and Emergency Incident Data Objects (EIDOs) and their conveyance between
NG911 Functional Elements, positioning the system for conformance with NENA-STA-021.1-2021 and
NENA-STA-024.1-2025 (and future updates). Full i3 conformance (e.g., REST/JSON interfaces) ensures interoperability
with legacy environments.
Referenced Documents
* FCC Report and Order 13-158: 911 Reliability (with 2025 extensions for NG911 rules)
* ITIL v4: Service Management Practices
* Nebraska PSC NG911 RFP (July 2025): Reporting and System Requirements
* NebraskaMap GIS Datasets (2025 updates for NG911 boundaries)
* NENA-INF-008.2-2013: NENA NG9-1-1 Transition Plan Considerations Information Document
* NENA-STA-004.2-2024: NENA Next Generation 9-1-1 United States Civic Location Data Exchange Format (CLDXF-US)
Standard
* NENA-STA-006.2-2022: NENA Standard for NG9-1-1 GIS Data Model
* NENA-STA-010.3-2021: NENA i3 Standard for Next Generation 9-1-1
* NENA-STA-019.2-2022: NG9-1-1 Call Processing Metrics Standard
* NENA-STA-021.1-2021: Standard for Emergency Incident Data Object (EIDO)
* NENA-STA-024.1.1-2025: Conveyance of Emergency Incident Data Objects (EIDO) between Next Generation (NG9-1-1)
Systems and Applications
* NENA-STA-027.3-2018: E9-1-1 PSAP Equipment Standards
* NENA-STA-034.1-2022: NENA Legacy Selective Router Gateway (LSRG) Standard
* NENA-STA-040.2-2024: Security for Next Generation 9-1-1 Standard (NG-SEC)
* NENA-STA-046.3-2025: NENA Virtual PSAP Management Standard
* NENA-STA-049.1-202Y (Draft): NENA Transition to i3 PSAP Standard (Stable Form Notice issued October 2,2025)
* Project Management Institute PMBOK 7th Edition: Project Management Standards
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