Workload Capacity Study for Family Services Supervisors & Specialists

Location:	South Dakota
Posted:	May 25, 2025
Due:	May 31, 2025
Agency:	State Government of South Dakota
Type of Government:	State & Local
Category:	C - Architect and Engineering Services - Construction
Solicitation No:	25RFP14757
Publication URL:	To access bid details, please log in.

Event ID:	25RFP14757
Event Name:	Workload Capacity Study for Family Services Supervisors & Specialists
Published Date:	May 23, 2025, 10:57 PM KT
Event Due Date:	May 31, 2025, 07:00 AM KT
Invitation Type:	Invitation Only
Status:	Ready for Responses

Event ID: 25RFP14757

Published:

May 23, 2025
10:57 PM KT

Due Date:

May 31, 2025
07:00 AM KT

Award Date:

Q&A Cutoff Date:

May 2, 2025
04:40 AM KT

Invitation Type: Invitation Only

Event Description

The Division of Child Protection Services is seeking a Workload Capacity Study for Family Services Supervisors and Specialists staff. An Organizational Assessment was conducted in 2020 which revealed a discrepancy between caseload (number of cases assigned) and workload (variations in the amount of time spent on individual cases) within Child Protection Services. In general, child welfare staff tend to spend 20-35% of their time on direct client contact or collateral contact, while the other 65-80% of their time is spent on case-related activities that include documentation and participation in legal proceedings. Workload is impacted by a variety of factors including, but not limited to: the level of skills of the staff performing the duties, the complexities of the cases assigned, and required travel throughout the state. A Workload Capacity Study will enable the Division of Child Protection Services to identify where imbalances in workload exist, strategize how to effectively staff the agency with existing staff, determine the potential for developing centralized specialty units, and identify areas where additional supports may need to be implemented to support equity in workload. Manageable workload is essential to support the retention of the child protection workforce and improve quality of services provided to the children and

families we serve. This will further empower the agency to protect and promote the welfare of all children; prevent neglect, abuse, and exploitation; support children in remaining safely with their families or returning home in a timely manner; promote safety, permanency, and well-being for children in foster and adoptive care; and provide training, professional development, and support to maintain a well-qualified child welfare workforce.

Offerors may email inquiries concerning this RFP to obtain clarification of requirements. No inquiries will be accepted after the date and time indicated in the Schedule of Activities. Inquiries must be emailed to Kirsten Blachford at Kirsten.Blachford@state.sd.us with the subject line “RFP14757”.

The State will to respond to offeror’s inquiries (if required) via e-mail. In addition, all inquiries and the State’s responses will be posted on the state’s e-procurement system and the DSS website at http://dss.sd.gov/keyresources/rfp.aspx. Offerors may not rely on any other statements, either of a written or oral nature, that alter any specification or other term or condition of this RFP. Offerors will be notified in the same manner as indicated above regarding any modifications to this RFP.

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