RFP 2026-02 AFTER-HOURS & MOBILE CRISIS SERVICES
| Location: | California |
|---|---|
| Posted: | Apr 13, 2026 |
| Due: | May 13, 2026 |
| Agency: | Glenn County |
| Type of Government: | State & Local |
| Category: |
|
| Publication URL: | To access bid details, please log in. |
RFP 2026-02 AFTER-HOURS & MOBILE CRISIS SERVICES
The Glenn County Health and Human Services Agency (HHSA) invites you and your company to our Request for Proposal Number 2026-02. The Glenn County Health and Human Services Agency is inviting qualified organizations who are interested in partnering with the Health and Human Services Agency Department of Behavioral Health to implement and provide after-hours community-based mobile crisis intervention services and after-hours crisis intervention services in accordance to Behavioral Health Information Notice No. 23-025.
Vendors interested in making proposals should review the detailed Request for Proposal attached below:
Sealed proposals are due to HHSA no later than 5:00 P.M., Wednesday, May 13, 2026. Proposals received after the deadline will not be considered.
Proposals may be emailed, in PDF format to admin@countyofglenn.net
Or by overnight mail or dropped off at:
County of Glenn, Health and Human Services Agency
Attn: Rachel Bundy, Administrative Services Analyst
604 E. Walker St., Suite B
Orland, CA 95963
Or by US Mail to:
County of Glenn Health and Human Services Agency
Attn: Rachel Bundy, Administrative Services Analyst
PO Box 611
Willows, CA 95988
The County of Glenn reserves the right to reject any or all submittals, to waive any informality in any submittal, and/or to not proceed with the project. Thank you for your consideration.
Bid Status
Open
Deadline Date
Wed, 05/13/2026 - 17:00
Attachment Preview
AFTER-HOURS AND MOBILE CRISIS
SERVICES
ON BEHALF OF THE GLENN COUNTY
HEALTH AND HUMAN SERVICES AGENCY,
DEPARTMENT OF BEHAVIORAL HEALTH
Request for Proposal No. 2026-02
Proposals must be received no later than
5:00 P.M. (PST) on May 13, 2026
Attn: Rachel Bundy
RFP 2026-02
After-Hours & Mobile
Crisis Services
P.O. Box 611 Willows,
CA 95988
RFP Title: After-Hours & Mobile Crisis Services
RFP No.: 2026-02
TABLE OF CONTENTS
1.
PURPOSE .......................................................................................................................................................... 3
2.
BACKGROUND ................................................................................................................................................. 3
3.
DESCRIPTION OF SERVICES .......................................................................................................................... 4
4.
TIMELINE FOR THIS PROPOSAL .................................................................................................................... 4
5.
PROPOSAL PROCESS ..................................................................................................................................... 4
6.
PROPOSAL CONTENTS ................................................................................................................................... 6
7.
EVALUATION OF PROPOSALS ....................................................................................................................... 8
8.
INTERVIEWS ..................................................................................................................................................... 9
9.
RIGHTS .............................................................................................................................................................. 9
10.
CONFIDENTIAL OR PROPRIETARY INFORMATION...................................................................................... 9
11.
ATTACHMENT 1.............................................................................................................................................. 10
Page 2
RFP Title: After-Hours & Mobile Crisis Services
RFP No.: 2026-02
REQUEST FOR PROPOSAL
AFTER-HOURS & MOBILE CRISIS SERVICES
1. PURPOSE
Glenn County is inviting providers from qualified organizations specializing in behavioral health services, who
are interested in partnering with the Health and Human Services Agency Department of Behavioral Health to
implement and provide after-hours community-based mobile crisis intervention services and after-hours crisis
intervention services in accordance to Behavioral Health Information Notice No. 23-025.
Glenn County intends to identify a partner that will work closely with the County to develop and deliver a
sustainable program model that meets the needs of the community. This request for proposals anticipates a
diverse response with respect to program models, and as such the anticipated contract period will be negotiated
with the selected firm(s). The County reserves the right to award to one or more firms; whichever is in the best
interest of the County.
This RFP includes descriptions of the scopes of work for each type of service, proposal requirements, and
instructions for submitting the proposal. The terms “Contractor”, “Provider”, and “Vendor” may be used
interchangeably throughout this RFP.
2. BACKGROUND
“Community-Based Mobile Crisis Intervention Services” (also referred to as “Mobile Crisis Services”) are
services that provide rapid response, individual assessment and community-based stabilization to Medi-Cal
members who are experiencing a behavioral health crisis. Mobile Crisis Services are designed to provide relief
to members experiencing a behavioral health crisis, including through de-escalation and stabilization
techniques; reduce the immediate risk of danger and subsequent harm; and avoid unnecessary emergency
department care, psychiatric inpatient hospitalizations, and law enforcement involvement. Mobile Crisis
Services include warm handoffs to appropriate settings and providers when the member requires additional
stabilization and/or treatment services; coordination with the referrals to appropriate health, social and other
services and supports, as needed, and short-term follow-up support to help ensure the crisis is resolved and
the member is connected to ongoing care. Mobile Crisis Services are directed toward the member in crisis but
may include contact with a family member(s) or other significant support collateral(s) if the purpose of the
collateral’s participation is to assist the member in addressing their behavioral health crisis and restoring the
member to the highest possible functional level. Mobile Crisis Services are provided by a multidisciplinary
mobile crisis team at the location where the member is experiencing the behavioral health crisis. Locations may
include, but are not limited to, the member’s home, school, or workplace, on the street, or where the member
socializes. Mobile Crisis Services claimed under this option cannot be provided in hospitals or other facility
settings. Mobile Crisis Services shall be available to members experiencing behavioral health crises 24 hours
a day, 7 days a week, and 365 days a year.
“Crisis Intervention” is an unplanned, expedited service to or on behalf of, a member to address a condition that
requires more timely response than a regularly scheduled visit. Crisis intervention is an emergency response
service enabling a member to cope with a crisis, while assisting the member in regaining their status as a
functioning community member. The goal of crisis intervention is to stabilize an immediate crisis within a
community or clinical treatment setting. It may include contact with significant support persons or other
collaterals if the purpose of their participation is to focus on the treatment of the member. This service includes
one or more of the following service components:
• Assessment
• Therapy
• Referral and linkages
Page 3
RFP Title: After-Hours & Mobile Crisis Services
RFP No.: 2026-02
Crisis intervention services may either be face-to-face or by telephone or telehealth and may be provided in a
clinic setting or anywhere in the community. (State Plan, Supplement 3 to Attachment 3.1-A, page 2d [TN 22-
0023].)
After-Hours & Mobile Crisis Services Program Requirements:
• After-Hour Crisis Intervention Services will take place during the times listed below:
o Monday through Friday between the hours of 5:00pm and 8:00am
o 8:00am Saturday through 8:00am the following Monday
o Holidays from 8:00am through 8:00am the following morning.
• Providers shall meet the minimum qualifications for provider types listed in the Specialty Mental Health
Short-Doyle Medi-Cal Billing Manual.
3. DESCRIPTION OF SERVICES
Glenn County’s after-hours crisis services include assessment, intervention, and referral provided via telehealth
and face-to-face emergency room and community response. The services are expected to be performed by the
selected service provider(s) for the term beginning July 1, 2026 through June 30, 2029.
4. TIMELINE FOR THIS PROPOSAL
HHSA has developed the following list of key events related to this proposal. All dates are subject to change at
the discretion of the HHSA.
EVENT
Issuance of RFP
Deadline of RFP questions
Questions and Answers posted
Deadline for proposal submission
Evaluation of RFP and Potential Interviews
Notice of intent to award
Protest period
HHSA response to protest
Board of Supervisors Approval of Contractor
Contract Start Date and End Date
DATE
Monday, April 13, 2026
Friday, April 24, 2026
Friday, May 1, 2026
Wednesday, May 13, 2026
May 18, 2026 through May 22, 2026
Tuesday, May 26, 2026
May 27, 2026 – June 5, 2026
Monday, June 15, 2026
TBD
July 1, 2026 - June 30, 2029
5. PROPOSAL PROCESS
a) Period of Offer:
Response to this proposal constitutes an irrevocable offer to the HHSA to perform according to the proposal
specifications and the proposed contractor for a period of not less than 120 days from proposal receipt.
b) Proposals, questions, and protests should be addressed to:
Proposals may be emailed, in PDF format to:
admin@countyofglenn.net
Subject: RFP 2026-02 After-Hours & Mobile Crisis Services
Attn: Rachel Bundy
Page 4
RFP Title: After-Hours & Mobile Crisis Services
RFP No.: 2026-02
Or by overnight mail or dropped off at:
County of Glenn Health and Human Services Agency
Attn: Rachel Bundy
RFP 2026-02 After-Hours & Mobile Crisis Services
604 E. Walker St
Orland, CA 95963
Or by US Mail to:
County of Glenn Health and Human Services Agency
Attn: Rachel Bundy
RFP 2026-02 After-Hours & Mobile Crisis Services
P.O. Box 611
Willows, CA 95988
c) Bidders’ Questions
Questions regarding the proposal should be submitted in writing or email. Questions will not be accepted by
telephone, facsimile (FAX), or orally. The HHSA reserves the right to decline a response to any question if in
the HHSA’s assessment the information cannot be obtained and shared with all potential bidders in a timely
manner.
Questions will be accepted in accordance to the guidelines of the RFP and may be sent to:
Email Questions to:
admin@countyofglenn.net
RFP 2026-02 After-Hours & Mobile Crisis Services
Attn: Rachel Bundy
A summary of questions submitted and the HHSA’s responses will be provided on the Glenn County website
at: https://www.countyofglenn.net/govt/bids
d) Submission of Proposals:
All proposals are final after the filing deadline. No adjustments shall be permitted after that time. Any proposal
received after the exact time specified for receipt will not be considered unless it is received before an award is
made, and it is determined by the HHSA that the late receipt was due solely to mishandling by the HHSA after
receipt at the designated address. The only acceptance evidence to establish whether a proposal is late or
meets the exception listed above, shall be the time of receipt at the HHSA as determined by the date stamp of
the HHSA on the proposal wrapper or other evidence of receipt maintained by the HHSA. No public opening of
the proposals shall be required.
All costs of the proposal preparation shall be the responsibility of the Proposer. All materials submitted in
response to the proposal become the property of the HHSA and may be returned only at the HHSA’s option
and the bidder’s expense.
Submission of a proposal in response to this RFP waives any claim against Glenn County and the HHSA for
irregularities in the RFP process, except as otherwise required by law or regulation.
e) Proposal Review and Evaluation Criteria:
The HHSA Director, selected County staff, and selected interested professionals will evaluate the proposals to
determine a responsive, responsible and qualified Proposer approved by the HHSA. The Proposer shall:
• Possess the competency, experience and education required to effectively perform the duties as
enumerated in the Agreement, attached as Attachment 1, and
• Complete the required services and deadline dates as outlined in Attachment 1, taking into
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