RFP 25.17 - Virtual Agent AI Partner
| Location: | Alberta |
|---|---|
| Posted: | Dec 2, 2024 |
| Due: | Jan 17, 2025 |
| Agency: | Government of Alberta |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | AB-2024-09817 |
| Publication URL: | To access bid details, please log in. |
Open & competitive opportunity
Open
ATB Financial
Invitation to Bid
(VA) solution aimed at enhancing client interactions, supporting internal team
efficiency, and aligning with ATB’s evolving technology and regulatory requirements.
This solution should provide robust natural language processing (NLP) capabilities,
allowing for effective, context-aware client support across various platforms and
channels. The VA must integrate seamlessly with ATB’s existing systems, support both
structured and unstructured data, and be scalable to support ATB's growing utilization
of AI. Key objectives include improved client experience, optimized team member
support, and a high standard of data security and compliance with ATB and industry
regulations.
The intent of this RFP is to identify one or more Proponent(s) with whom ATB may
enter into negotiations regarding a Formal Agreement for the provision of some or all
of the following services: development, implementation, integration, and ongoing
support of a Virtual Agent tool, with customized capabilities to meet ATB’s
requirements across contact centres, risk management, and operational efficiency.
APC Reference #
AB-2024-09817
Category
Services
Posting Date • Time
Dec 2, 2024 • 1:46 pm (MT)
Closing Date • Time
Jan 17, 2025 • 2:00:00 pm (MT)
Region(s) of Delivery
Alberta
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