RFI Member Experience Omnichannel Call Center Platform
| Location: | California |
|---|---|
| Posted: | Sep 18, 2026 |
| Due: | Oct 2, 2026 |
| Agency: | Inland Empire Health Plan |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 26-07416 |
| Publication URL: | To access bid details, please log in. |
Description: IEHP seeks an omnichannel solution that unifies all interactions, improves efficiency, enhances analytics, supports automation, and integrates seamlessly with existing systems to deliver a more streamlined and personalized service experience.
IEHP is seeking information and demonstrations from vendors on a modern omnichannel contact center platform that can:
• Unify all member and provider communication channels into a cohesive experience
• Improve operational efficiency, routing, and workforce management
• Provide advanced analytics, reporting, and AI-driven insights
• Enhance compliance, security, and integration with existing IEHP systems
• Support future digital engagement strategies and technology evolution Project closes Oct 02, 2026 5:00 PM PDT.
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